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Change comment type not working in new "Agent Workspace" #141

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romeroadrian opened this issue Jun 10, 2021 · 0 comments
Open

Change comment type not working in new "Agent Workspace" #141

romeroadrian opened this issue Jun 10, 2021 · 0 comments

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@romeroadrian
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Looks like the change comment type feat is broken in the new "Zendesk Agent Workspace" (the new ticket UI).

The property is client.set('comment.type', value)

Here's a basic app that reproduces the issue:

<!DOCTYPE html>
<html>
<head>
  <meta charset="utf-8">
  <!--   See Using Zendesk Garden:
    https://developer.zendesk.com/apps/docs/developer-guide/setup#using-zendesk-garden
    https://garden.zendesk.com/css-components/bedrock/
    https://garden.zendesk.com/css-components/utilities/typography/
   -->
  <link rel="stylesheet" href="https://cdn.jsdelivr.net/combine/npm/@zendeskgarden/[email protected],npm/@zendeskgarden/[email protected]">
</head>
<body>
  <h2 class="u-semibold u-fs-xl">Hello, World!</h2>
  <button id="public" type="button">Change to Public</button>
  <button id="internal" type="button">Change to Internal</button>
  <p>Current type: <span id="current"></span></p>
  <script src="https://static.zdassets.com/zendesk_app_framework_sdk/2.0/zaf_sdk.min.js"></script>
  <script>
    // Initialise Apps framework client. See also:
    // https://developer.zendesk.com/apps/docs/developer-guide/getting_started
    var client = ZAFClient.init();
    client.invoke('resize', { width: '100%', height: '200px' });

    var publicBtn = document.getElementById('public');
    var internalBtn = document.getElementById('internal');
    var current = document.getElementById('current');

    client.on('comment.type.changed', function(e) {
      console.log('Type has been changed to:', e);
      current.textContent = e;
    });

    publicBtn.onclick = function() {
      client.set('comment.type', 'publicReply')
    };

    internalBtn.onclick = function() {
      client.set('comment.type', 'internalNote')
    };

    client.get('comment.type').then(function(data) {
      current.textContent = data['comment.type'];
    });
  </script>
</body>
</html>
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@romeroadrian