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WooPayments information shows pending funds #13206

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3 tasks done
csmcneill opened this issue Jun 28, 2024 · 2 comments
Open
3 tasks done

WooPayments information shows pending funds #13206

csmcneill opened this issue Jun 28, 2024 · 2 comments
Labels
category: woo extensions Related to WC extensions or plugins. feature: mobile payments Related to mobile payments / card present payments / Woo Payments. type: bug A confirmed bug.

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@csmcneill
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csmcneill commented Jun 28, 2024

Describe the bug
Prior to WooPayments 7.3.0, we displayed Available funds and Pending funds. However, this was super confusing for merchants, because the Pending funds could go negative. More details in paJDYF-coS-p2 and pdjTHR-2Sz-p2#comment-3695.

In WooPayments 7.3.0, we changed the balance information in-plugin to display Total balance (which is Available funds + Pending funds) and Available funds. However, looking at v19.0 of the iOS app, it still looks like we are displaying Available funds and Pending funds.

This change is not reflected in the Woo Mobile App. Merchants who rely on this information in the mobile app may be confused when their Pending funds are in the negative.

Tagging in @shendy-a8c as the main POC for this change in the WooPayments plugin.

To Reproduce
Steps to reproduce the behavior:

  1. Open the Woo Mobile App.
  2. Select a blog with WooPayments installed and active.
  3. Navigate to Menu > Payments.
  4. Note that Available funds and Pending funds are displayed.

Screenshots
Screenshot from my iPhone 12 Mini:

Screenshot from 8366611-zen (which may be Android):

Expected behavior
The account funds information displayed in-app matches the information displayed in-plugin.

Isolating the problem (mark completed items with an [x]):

  • I have deactivated other plugins and confirmed this bug occurs when only WooCommerce plugin is active.
  • This bug happens with a default WordPress theme active, or Storefront.
  • I can reproduce this bug consistently using the steps above.

Additional information
p1719606722901469-slack-C3NCP7ZJ6
8366611-zen

@csmcneill csmcneill added type: bug A confirmed bug. category: woo extensions Related to WC extensions or plugins. feature: mobile payments Related to mobile payments / card present payments / Woo Payments. labels Jun 28, 2024
@dangermattic
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Thanks for reporting! 👍

@gabriel-fuentes
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8586283-zen

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Labels
category: woo extensions Related to WC extensions or plugins. feature: mobile payments Related to mobile payments / card present payments / Woo Payments. type: bug A confirmed bug.
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