head-of-operations.md

Head of Operations at Well Digital

Salary: £80k+

Location: Central Manchester HQ and Stoke-on-Trent distribution centre

Do you want to work on stuff that matters?

Well Pharmacy is the the UK’s largest independent pharmacy with over 760 stores across the UK. Our mission as a company is to build the best prescription experience in the UK.

Well Digital is a startup team creating new world-class digital products and services. We have a big ambition: to bring pharmacy into the digital age.

Since we started Well Digital just over a year ago, we’ve launched the UK’s first Viagra subscription service and built a new digital NHS prescription delivery service.

We’ve already got lots of happy customers, served from a small fulfilment operation.

We’re now looking for an experienced, ambitious operator to help us scale our digital business.

We want to create loyal customers by giving them a brilliant experience using our services.

We already have a £16m wholesale distribution centre, with high levels of automation. As Head of Operations you will build on this to create a national-scale ecommerce fulfilment operation to get the right products to customers at the right time.

What you’ll do

• lead customer support, fulfilment and pharmacy/regulatory services for our digital business
• build a world-class operations team from scratch
• figure out how to maintain the same level of care for each of our customers at scale through investment in people and automation
• lead the setup and scale up of an industry-leading central fulfilment operation, using levels of automation not seen before in UK pharmacy
• keep GPs and their staff happy by solving some of their problems and building their trust in our services
• work closely with the wider digital team to build tools that support operations e.g. our in-house PharmOS platform
• bake patient safety in to everything we do

You’ll be part of the leadership team building and running our digital business.

You will work closely with our distribution centre, wholesale and buying teams.

You should apply if

• you have experience of ecommerce fulfilment
• you have experience working with logistics and buying teams
• you have helped businesses through scale up phases
• you have a laser focus on making customers happy
• you’re always looking for ways to simplify, automate and reduce waste
• you build strong relationships and love to collaborate
• you’re not afraid of taking risks
• you’re hands-on and focussed on rapid execution

What’s in it for you

Fair compensation and generous benefits:

• annual bonus plan
• pension
• private medical insurance
• health assessments
• childcare vouchers
• 25 days annual leave
• company car allowance

Set up to succeed:

• board-level support
• empowered, multidisciplinary team
• state of the art kit - just let us know what tools you need to do your job
• lovely office in Castlefield, Manchester
• friendly, fast-paced and respectful culture

Apply

Just send your CV to [email protected] and we'll be in touch.