From caf6e73ed5e060a6feaa591ac6e3b9c4057a7532 Mon Sep 17 00:00:00 2001 From: "i.navrotskyj" Date: Thu, 21 Nov 2024 12:29:36 +0200 Subject: [PATCH] v24.10; sql --- store/sqlstore/call_center-schema.sql | 4 +- store/sqlstore/flow-schema.sql | 4 +- .../sqlstore/migration/24.10/24.08-24.10.sql | 1458 +++++++++++++++++ store/sqlstore/storage-schema.sql | 263 ++- 4 files changed, 1721 insertions(+), 8 deletions(-) create mode 100644 store/sqlstore/migration/24.10/24.08-24.10.sql diff --git a/store/sqlstore/call_center-schema.sql b/store/sqlstore/call_center-schema.sql index 970a83b..38be195 100644 --- a/store/sqlstore/call_center-schema.sql +++ b/store/sqlstore/call_center-schema.sql @@ -2,8 +2,8 @@ -- PostgreSQL database dump -- --- Dumped from database version 15.8 (Debian 15.8-1.pgdg120+1) --- Dumped by pg_dump version 15.8 (Debian 15.8-1.pgdg120+1) +-- Dumped from database version 15.9 (Debian 15.9-1.pgdg120+1) +-- Dumped by pg_dump version 15.9 (Debian 15.9-1.pgdg120+1) SET statement_timeout = 0; SET lock_timeout = 0; diff --git a/store/sqlstore/flow-schema.sql b/store/sqlstore/flow-schema.sql index d24569e..2654156 100644 --- a/store/sqlstore/flow-schema.sql +++ b/store/sqlstore/flow-schema.sql @@ -2,8 +2,8 @@ -- PostgreSQL database dump -- --- Dumped from database version 15.8 (Debian 15.8-1.pgdg120+1) --- Dumped by pg_dump version 15.8 (Debian 15.8-1.pgdg120+1) +-- Dumped from database version 15.9 (Debian 15.9-1.pgdg120+1) +-- Dumped by pg_dump version 15.9 (Debian 15.9-1.pgdg120+1) SET statement_timeout = 0; SET lock_timeout = 0; diff --git a/store/sqlstore/migration/24.10/24.08-24.10.sql b/store/sqlstore/migration/24.10/24.08-24.10.sql new file mode 100644 index 0000000..2ce4ff0 --- /dev/null +++ b/store/sqlstore/migration/24.10/24.08-24.10.sql @@ -0,0 +1,1458 @@ +alter table storage.files add column channel character varying; +alter table storage.files add column thumbnail jsonb; +alter table storage.files add column retention_until timestamp with time zone; +alter table storage.files add column uploaded_by bigint; +alter table storage.files add column uploaded_at timestamp with time zone GENERATED ALWAYS AS (to_timestamp((((created_at)::numeric / (1000)::numeric))::double precision)) STORED; + + + +-- +-- Name: file_policies; Type: TABLE; Schema: storage; Owner: - +-- + +CREATE TABLE storage.file_policies ( + id integer NOT NULL, + domain_id bigint NOT NULL, + created_at timestamp with time zone DEFAULT now() NOT NULL, + created_by bigint, + updated_at timestamp with time zone DEFAULT now() NOT NULL, + updated_by bigint, + name character varying DEFAULT ''::character varying NOT NULL, + enabled boolean DEFAULT true NOT NULL, + mime_types character varying[], + speed_download integer DEFAULT 0 NOT NULL, + speed_upload integer DEFAULT 0 NOT NULL, + description character varying, + channels character varying[], + retention_days integer DEFAULT 0 NOT NULL, + max_upload_size bigint DEFAULT 0 NOT NULL, + "position" integer NOT NULL +); + + +-- +-- Name: file_policies_id_seq; Type: SEQUENCE; Schema: storage; Owner: - +-- + +CREATE SEQUENCE storage.file_policies_id_seq + AS integer + START WITH 1 + INCREMENT BY 1 + NO MINVALUE + NO MAXVALUE + CACHE 1; + + +-- +-- Name: file_policies_id_seq; Type: SEQUENCE OWNED BY; Schema: storage; Owner: - +-- + +ALTER SEQUENCE storage.file_policies_id_seq OWNED BY storage.file_policies.id; + + +-- +-- Name: file_policies_position_seq; Type: SEQUENCE; Schema: storage; Owner: - +-- + +CREATE SEQUENCE storage.file_policies_position_seq + AS integer + START WITH 1 + INCREMENT BY 1 + NO MINVALUE + NO MAXVALUE + CACHE 1; + + +-- +-- Name: file_policies_position_seq; Type: SEQUENCE OWNED BY; Schema: storage; Owner: - +-- + +ALTER SEQUENCE storage.file_policies_position_seq OWNED BY storage.file_policies."position"; + + +-- +-- Name: file_policies_view; Type: VIEW; Schema: storage; Owner: - +-- + +CREATE VIEW storage.file_policies_view AS +SELECT p.id, + p.domain_id, + p.created_at, + storage.get_lookup(c.id, (COALESCE(c.name, (c.username)::text))::character varying) AS created_by, + p.updated_at, + storage.get_lookup(u.id, (COALESCE(u.name, (u.username)::text))::character varying) AS updated_by, + p.enabled, + p.name, + p.description, + p.channels, + p.mime_types, + p.speed_download, + p.speed_upload, + p.max_upload_size, + row_number() OVER (PARTITION BY p.domain_id ORDER BY p."position" DESC) AS "position" +FROM ((storage.file_policies p + LEFT JOIN directory.wbt_user c ON ((c.id = p.created_by))) + LEFT JOIN directory.wbt_user u ON ((u.id = p.updated_by))); + + + +drop view storage.files_list; +-- +-- Name: files_list; Type: VIEW; Schema: storage; Owner: - +-- + +CREATE VIEW storage.files_list AS +SELECT f.id, + f.name, + f.view_name, + f.size, + f.mime_type, + f.uuid, + f.uuid AS reference_id, + storage.get_lookup(p.id, (p.name)::character varying) AS profile, + f.uploaded_at, + storage.get_lookup(u.id, COALESCE((u.username)::character varying, (u.name)::character varying)) AS uploaded_by, + f.sha256sum, + f.channel, + f.thumbnail, + f.retention_until, + f.domain_id, + f.profile_id, + f.created_at, + f.properties, + f.instance +FROM ((storage.files f + LEFT JOIN storage.file_backend_profiles p ON ((f.id = f.profile_id))) + LEFT JOIN directory.wbt_user u ON ((u.id = f.uploaded_by))); + +alter table storage.upload_file_jobs add column channel character varying; + +-- +-- Name: file_policies id; Type: DEFAULT; Schema: storage; Owner: - +-- + +ALTER TABLE ONLY storage.file_policies ALTER COLUMN id SET DEFAULT nextval('storage.file_policies_id_seq'::regclass); + + +-- +-- Name: file_policies position; Type: DEFAULT; Schema: storage; Owner: - +-- + +ALTER TABLE ONLY storage.file_policies ALTER COLUMN "position" SET DEFAULT nextval('storage.file_policies_position_seq'::regclass); + +-- +-- Name: file_policies file_policies_pkey; Type: CONSTRAINT; Schema: storage; Owner: - +-- + +ALTER TABLE ONLY storage.file_policies + ADD CONSTRAINT file_policies_pkey PRIMARY KEY (id); + + +-- +-- Name: file_policies_created_by_index; Type: INDEX; Schema: storage; Owner: - +-- + +CREATE INDEX file_policies_created_by_index ON storage.file_policies USING btree (created_by); + + +-- +-- Name: file_policies_domain_id_index; Type: INDEX; Schema: storage; Owner: - +-- + +CREATE INDEX file_policies_domain_id_index ON storage.file_policies USING btree (domain_id); + + +-- +-- Name: file_policies_id_domain_id_uindex; Type: INDEX; Schema: storage; Owner: - +-- + +CREATE UNIQUE INDEX file_policies_id_domain_id_uindex ON storage.file_policies USING btree (id, domain_id); + + +-- +-- Name: file_policies_updated_by_index; Type: INDEX; Schema: storage; Owner: - +-- + +CREATE INDEX file_policies_updated_by_index ON storage.file_policies USING btree (updated_by); + +-- +-- Name: files_domain_id_uploaded_at_index; Type: INDEX; Schema: storage; Owner: - +-- + +CREATE INDEX files_domain_id_uploaded_at_index ON storage.files USING btree (domain_id, uploaded_at DESC); + + +-- +-- Name: files_retention_until_index; Type: INDEX; Schema: storage; Owner: - +-- + +CREATE INDEX files_retention_until_index ON storage.files USING btree (retention_until) WHERE (retention_until IS NOT NULL); + + +-- +-- Name: files_uploaded_by_index; Type: INDEX; Schema: storage; Owner: - +-- + +CREATE INDEX files_uploaded_by_index ON storage.files USING btree (uploaded_by); + +-- +-- Name: file_policies file_policies_set_rbac_acl; Type: TRIGGER; Schema: storage; Owner: - +-- + +CREATE TRIGGER file_policies_set_rbac_acl AFTER INSERT ON storage.file_policies FOR EACH ROW EXECUTE FUNCTION storage.tg_obj_default_rbac('file_policies'); + + +-- +-- Name: file_policies file_policies_wbt_domain_dc_fk; Type: FK CONSTRAINT; Schema: storage; Owner: - +-- + +ALTER TABLE ONLY storage.file_policies + ADD CONSTRAINT file_policies_wbt_domain_dc_fk FOREIGN KEY (domain_id) REFERENCES directory.wbt_domain(dc) ON UPDATE CASCADE ON DELETE CASCADE; + + +-- +-- Name: file_policies file_policies_wbt_user_id_fk; Type: FK CONSTRAINT; Schema: storage; Owner: - +-- + +ALTER TABLE ONLY storage.file_policies + ADD CONSTRAINT file_policies_wbt_user_id_fk FOREIGN KEY (created_by) REFERENCES directory.wbt_user(id) ON DELETE SET NULL; + + +-- +-- Name: file_policies file_policies_wbt_user_id_fk_2; Type: FK CONSTRAINT; Schema: storage; Owner: - +-- + +ALTER TABLE ONLY storage.file_policies + ADD CONSTRAINT file_policies_wbt_user_id_fk_2 FOREIGN KEY (updated_by) REFERENCES directory.wbt_user(id) ON DELETE SET NULL; + +-- +-- Name: files files_wbt_user_id_fk; Type: FK CONSTRAINT; Schema: storage; Owner: - +-- + +ALTER TABLE ONLY storage.files + ADD CONSTRAINT files_wbt_user_id_fk FOREIGN KEY (uploaded_by) REFERENCES directory.wbt_user(id) ON DELETE SET NULL; + + + + +-- +-- Name: cc_distribute_inbound_call_to_queue(character varying, bigint, character varying, jsonb, integer, integer, integer); Type: FUNCTION; Schema: call_center; Owner: - +-- + +CREATE or replace FUNCTION call_center.cc_distribute_inbound_call_to_queue(_node_name character varying, _queue_id bigint, _call_id character varying, variables_ jsonb, bucket_id_ integer, _priority integer DEFAULT 0, _sticky_agent_id integer DEFAULT NULL::integer) RETURNS record + LANGUAGE plpgsql +AS $$declare + _timezone_id int4; + _discard_abandoned_after int4; + _weight int4; + dnc_list_id_ int4; + _domain_id int8; + _calendar_id int4; + _queue_updated_at int8; + _team_updated_at int8; + _team_id_ int; + _list_comm_id int8; + _enabled bool; + _q_type smallint; + _sticky bool; + _sticky_ignore_status bool; + _call record; + _attempt record; + _number varchar; + _name varchar; + _max_waiting_size int; + _grantee_id int8; + _qparams jsonb; + _ignore_calendar bool; +BEGIN + select c.timezone_id, + (payload ->> 'discard_abandoned_after')::int discard_abandoned_after, + q.domain_id, + q.dnc_list_id, + q.calendar_id, + q.updated_at, + ct.updated_at, + q.team_id, + q.enabled, + q.type, + q.sticky_agent, + (payload ->> 'max_waiting_size')::int max_size, + case when jsonb_typeof(payload->'sticky_ignore_status') = 'boolean' + then (payload->'sticky_ignore_status')::bool else false end sticky_ignore_status, + q.grantee_id, + call_center.cc_queue_params(q), + case when jsonb_typeof(q.payload->'ignore_calendar') = 'boolean' then (q.payload->'ignore_calendar')::bool else false end + from call_center.cc_queue q + left join flow.calendar c on q.calendar_id = c.id + left join call_center.cc_team ct on q.team_id = ct.id + where q.id = _queue_id + into _timezone_id, _discard_abandoned_after, _domain_id, dnc_list_id_, _calendar_id, _queue_updated_at, + _team_updated_at, _team_id_, _enabled, _q_type, _sticky, _max_waiting_size, _sticky_ignore_status, _grantee_id, _qparams, _ignore_calendar; + + if + not _q_type = 1 then + raise exception 'queue not inbound'; + end if; + + if + not _enabled = true then + raise exception 'queue disabled'; + end if; + + select * + from call_center.cc_calls c + where c.id = _call_id::uuid +-- for update + into _call; + + if + _call.domain_id != _domain_id then + raise exception 'the queue on another domain'; + end if; + + if + _call.id isnull or _call.direction isnull then + raise exception 'not found call'; + ELSIF + _call.direction <> 'outbound' or _call.user_id notnull then + _number = _call.from_number; + _name = _call.from_name; + else + _number = _call.destination; + end if; + +-- raise exception '%', _name; + + + if not _calendar_id isnull and not _ignore_calendar and + not exists(select accept + from flow.calendar_check_timing(_domain_id, _calendar_id, null) + as x (name varchar, excepted varchar, accept bool, expire bool) + where accept + and excepted is null + and not expire) + then + raise exception 'number % calendar not working [%]', _number, _calendar_id; + end if; + + + if + _max_waiting_size > 0 then + if (select count(*) + from call_center.cc_member_attempt aa + where aa.queue_id = _queue_id + and aa.bridged_at isnull + and aa.leaving_at isnull + and (bucket_id_ isnull or aa.bucket_id = bucket_id_)) >= _max_waiting_size then + raise exception using + errcode = 'MAXWS', + message = 'Queue maximum waiting size'; + end if; + end if; + + if + dnc_list_id_ notnull then + select clc.id + into _list_comm_id + from call_center.cc_list_communications clc + where (clc.list_id = dnc_list_id_ + and clc.number = _number) + limit 1; + end if; + + if + _list_comm_id notnull then + raise exception 'number % banned', _number; + end if; + + if + _discard_abandoned_after > 0 then + select case + when log.result = 'abandoned' then + extract(epoch from now() - log.leaving_at)::int8 + coalesce(_priority, 0) + else coalesce(_priority, 0) + end + from call_center.cc_member_attempt_history log + where log.leaving_at >= (now() - (_discard_abandoned_after || ' sec')::interval) + and log.queue_id = _queue_id + and log.destination ->> 'destination' = _number + order by log.leaving_at desc + limit 1 + into _weight; + end if; + + if + _sticky_agent_id notnull and _sticky then + if not exists(select 1 + from call_center.cc_agent a + where a.id = _sticky_agent_id + and a.domain_id = _domain_id + and (a.status = 'online' or _sticky_ignore_status is true) + and exists(select 1 + from call_center.cc_skill_in_agent sa + inner join call_center.cc_queue_skill qs + on qs.skill_id = sa.skill_id and qs.queue_id = _queue_id + where sa.agent_id = _sticky_agent_id + and sa.enabled + and sa.capacity between qs.min_capacity and qs.max_capacity) + ) then + _sticky_agent_id = null; + end if; + else + _sticky_agent_id = null; + end if; + + insert into call_center.cc_member_attempt (domain_id, state, queue_id, team_id, member_id, bucket_id, weight, + member_call_id, destination, node_id, sticky_agent_id, + list_communication_id, + parent_id, queue_params, queue_type) + values (_domain_id, 'waiting', _queue_id, _team_id_, null, bucket_id_, coalesce(_weight, _priority), _call_id, + jsonb_build_object('destination', _number, 'name', coalesce(_name, _number)), + _node_name, _sticky_agent_id, null, _call.attempt_id, _qparams, 1) -- todo inbound queue + returning * into _attempt; + + update call_center.cc_calls + set queue_id = _attempt.queue_id, + team_id = _team_id_, + attempt_id = _attempt.id, + payload = case when jsonb_typeof(variables_::jsonb) = 'object' then variables_ else coalesce(payload, '{}') end, --coalesce(variables_, '{}'), + grantee_id = _grantee_id + where id = _call_id::uuid + returning * into _call; + + if + _call.id isnull or _call.direction isnull then + raise exception 'not found call'; + end if; + + return row ( + _attempt.id::int8, + _attempt.queue_id::int, + _queue_updated_at::int8, + _attempt.destination::jsonb, + variables_::jsonb, + _call.from_name::varchar, + _team_updated_at::int8, + _call.id::varchar, + _call.state::varchar, + _call.direction::varchar, + _call.destination::varchar, + call_center.cc_view_timestamp(_call.timestamp)::int8, + _call.app_id::varchar, + _number::varchar, + case + when (_call.direction <> 'outbound' + and _call.to_name:: varchar <> '' + and _call.to_name:: varchar notnull) + then _call.from_name::varchar + else _call.to_name::varchar end, + call_center.cc_view_timestamp(_call.answered_at)::int8, + call_center.cc_view_timestamp(_call.bridged_at)::int8, + call_center.cc_view_timestamp(_call.created_at)::int8 + ); + +END; +$$; + + + +-- +-- Name: cc_distribute_inbound_chat_to_queue(character varying, bigint, character varying, jsonb, integer, integer, integer); Type: FUNCTION; Schema: call_center; Owner: - +-- + +CREATE or replace FUNCTION call_center.cc_distribute_inbound_chat_to_queue(_node_name character varying, _queue_id bigint, _conversation_id character varying, variables_ jsonb, bucket_id_ integer, _priority integer DEFAULT 0, _sticky_agent_id integer DEFAULT NULL::integer) RETURNS record + LANGUAGE plpgsql +AS $$declare + _timezone_id int4; + _discard_abandoned_after int4; + _weight int4; + dnc_list_id_ int4; + _domain_id int8; + _calendar_id int4; + _queue_updated_at int8; + _team_updated_at int8; + _team_id_ int; + _enabled bool; + _q_type smallint; + _attempt record; + _con_created timestamptz; + _con_name varchar; + _con_type varchar; + _last_msg varchar; + _client_name varchar; + _inviter_channel_id varchar; + _inviter_user_id varchar; + _sticky bool; + _sticky_ignore_status bool; + _max_waiting_size int; + _qparams jsonb; + _ignore_calendar bool; +BEGIN + select c.timezone_id, + (coalesce(payload->>'discard_abandoned_after', '0'))::int discard_abandoned_after, + q.domain_id, + q.dnc_list_id, + q.calendar_id, + q.updated_at, + ct.updated_at, + q.team_id, + q.enabled, + q.type, + q.sticky_agent, + (payload->>'max_waiting_size')::int max_size, + case when jsonb_typeof(payload->'sticky_ignore_status') = 'boolean' + then (payload->'sticky_ignore_status')::bool else false end sticky_ignore_status, + call_center.cc_queue_params(q), + case when jsonb_typeof(q.payload->'ignore_calendar') = 'boolean' then (q.payload->'ignore_calendar')::bool else false end + from call_center.cc_queue q + left join flow.calendar c on q.calendar_id = c.id + left join call_center.cc_team ct on q.team_id = ct.id + where q.id = _queue_id + into _timezone_id, _discard_abandoned_after, _domain_id, dnc_list_id_, _calendar_id, _queue_updated_at, + _team_updated_at, _team_id_, _enabled, _q_type, _sticky, _max_waiting_size, _sticky_ignore_status, _qparams, _ignore_calendar; + + if not _q_type = 6 then + raise exception 'queue type not inbound chat'; + end if; + + if not _enabled = true then + raise exception 'queue disabled'; + end if; + + if not _calendar_id isnull and (not _ignore_calendar and not exists(select accept + from flow.calendar_check_timing(_domain_id, _calendar_id, null) + as x (name varchar, excepted varchar, accept bool, expire bool) + where accept and excepted is null and not expire)) then + raise exception 'conversation [%] calendar not working [%] [%]', _conversation_id, _calendar_id, _queue_id; + end if; + + if _max_waiting_size > 0 then + if (select count(*) from call_center.cc_member_attempt aa + where aa.queue_id = _queue_id + and aa.bridged_at isnull + and aa.leaving_at isnull + and (bucket_id_ isnull or aa.bucket_id = bucket_id_)) >= _max_waiting_size then + raise exception using + errcode='MAXWS', + message='Queue maximum waiting size'; + end if; + end if; + + select cli.external_id, + c.created_at, + c.id::varchar inviter_channel_id, + c.user_id, + c.name, + lst.message, + c.type + from chat.channel c + left join chat.client cli on cli.id = c.user_id + left join lateral ( + select coalesce(m.text, m.file_name, 'empty') message + from chat.message m + where m.conversation_id = _conversation_id::uuid + order by created_at desc + limit 1 + ) lst on true -- todo + where c.closed_at isnull + and c.conversation_id = _conversation_id::uuid + and not c.internal + into _con_name, _con_created, _inviter_channel_id, _inviter_user_id, _client_name, _last_msg, _con_type; + + if coalesce(_inviter_channel_id, '') = '' or coalesce(_inviter_user_id, '') = '' isnull then + raise exception using + errcode='VALID', + message='Bad request inviter_channel_id or user_id'; + end if; + + + if _discard_abandoned_after > 0 then + select + case when log.result = 'abandoned' then + extract(epoch from now() - log.leaving_at)::int8 + coalesce(_priority, 0) + else coalesce(_priority, 0) end + from call_center.cc_member_attempt_history log + where log.leaving_at >= (now() - (_discard_abandoned_after || ' sec')::interval) + and log.queue_id = _queue_id + and log.destination->>'destination' = _con_name + order by log.leaving_at desc + limit 1 + into _weight; + end if; + + if _sticky_agent_id notnull and _sticky then + if not exists(select 1 + from call_center.cc_agent a + where a.id = _sticky_agent_id + and a.domain_id = _domain_id + and (a.status = 'online' or _sticky_ignore_status is true) + and exists(select 1 + from call_center.cc_skill_in_agent sa + inner join call_center.cc_queue_skill qs + on qs.skill_id = sa.skill_id and qs.queue_id = _queue_id + where sa.agent_id = _sticky_agent_id + and sa.enabled + and sa.capacity between qs.min_capacity and qs.max_capacity) + ) then + _sticky_agent_id = null; + end if; + else + _sticky_agent_id = null; + end if; + + insert into call_center.cc_member_attempt (domain_id, channel, state, queue_id, member_id, bucket_id, weight, member_call_id, + destination, node_id, sticky_agent_id, list_communication_id, queue_params, queue_type) + values (_domain_id, 'chat', 'waiting', _queue_id, null, bucket_id_, coalesce(_weight, _priority), _conversation_id::varchar, + jsonb_build_object('destination', _con_name, 'name', _client_name, 'msg', _last_msg, 'chat', _con_type), + _node_name, _sticky_agent_id, (select clc.id + from call_center.cc_list_communications clc + where (clc.list_id = dnc_list_id_ and clc.number = _conversation_id)), _qparams, 6) -- todo inbound chat queue + returning * into _attempt; + + + return row( + _attempt.id::int8, + _attempt.queue_id::int, + _queue_updated_at::int8, + _attempt.destination::jsonb, + coalesce((variables_::jsonb), '{}'::jsonb) || jsonb_build_object('inviter_channel_id', _inviter_channel_id) || jsonb_build_object('inviter_user_id', _inviter_user_id), + _conversation_id::varchar, + _team_updated_at::int8, + + _conversation_id::varchar, + call_center.cc_view_timestamp(_con_created)::int8 + ); +END; +$$; + + +alter table call_center.cc_queue alter column calendar_id drop not null ; + +alter table call_center.cc_skill add column created_at timestamptz; +alter table call_center.cc_skill add column created_by int8; +alter table call_center.cc_skill add column updated_at timestamptz; +alter table call_center.cc_skill add column updated_by int8; + +alter table call_center.cc_team add column forecast_calculation_id int8; +alter table call_center.cc_audit_rate add column call_created_at timestamp with time zone; + + + +drop MATERIALIZED VIEW call_center.cc_agent_today_stats; +-- +-- Name: cc_agent_today_stats; Type: MATERIALIZED VIEW; Schema: call_center; Owner: - +-- + +CREATE MATERIALIZED VIEW call_center.cc_agent_today_stats AS +WITH agents AS MATERIALIZED ( + SELECT a_1.id, + usr.id AS user_id, + CASE + WHEN (a_1.last_state_change < d."from") THEN d."from" + WHEN (a_1.last_state_change < d."to") THEN a_1.last_state_change + ELSE a_1.last_state_change + END AS cur_state_change, + a_1.status, + a_1.status_payload, + a_1.last_state_change, + lasts.last_at, + lasts.state AS last_state, + lasts.status_payload AS last_payload, + COALESCE(top.top_at, a_1.last_state_change) AS top_at, + COALESCE(top.state, a_1.status) AS top_state, + COALESCE(top.status_payload, a_1.status_payload) AS top_payload, + d."from", + d."to", + usr.dc AS domain_id, + COALESCE(t.sys_name, 'UTC'::text) AS tz_name + FROM ((((((call_center.cc_agent a_1 + RIGHT JOIN directory.wbt_user usr ON ((usr.id = a_1.user_id))) + LEFT JOIN flow.region r ON ((r.id = a_1.region_id))) + LEFT JOIN flow.calendar_timezones t ON ((t.id = r.timezone_id))) + LEFT JOIN LATERAL ( SELECT now() AS "to", + CASE + WHEN (((((now())::date + '1 day'::interval) - COALESCE(t.utc_offset, '00:00:00'::interval)))::timestamp with time zone < now()) THEN ((((now())::date + '1 day'::interval) - COALESCE(t.utc_offset, '00:00:00'::interval)))::timestamp with time zone + ELSE (((now())::date - COALESCE(t.utc_offset, '00:00:00'::interval)))::timestamp with time zone + END AS "from") d ON (true)) + LEFT JOIN LATERAL ( SELECT aa.state, + d."from" AS last_at, + aa.payload AS status_payload + FROM call_center.cc_agent_state_history aa + WHERE ((aa.agent_id = a_1.id) AND (aa.channel IS NULL) AND ((aa.state)::text = ANY (ARRAY[('pause'::character varying)::text, ('online'::character varying)::text, ('offline'::character varying)::text])) AND (aa.joined_at < d."from")) + ORDER BY aa.joined_at DESC + LIMIT 1) lasts ON ((a_1.last_state_change > d."from"))) + LEFT JOIN LATERAL ( SELECT a2.state, + d."to" AS top_at, + a2.payload AS status_payload + FROM call_center.cc_agent_state_history a2 + WHERE ((a2.agent_id = a_1.id) AND (a2.channel IS NULL) AND ((a2.state)::text = ANY (ARRAY[('pause'::character varying)::text, ('online'::character varying)::text, ('offline'::character varying)::text])) AND (a2.joined_at > d."to")) + ORDER BY a2.joined_at + LIMIT 1) top ON (true)) +), d AS MATERIALIZED ( + SELECT x.agent_id, + x.joined_at, + x.state, + x.payload + FROM ( SELECT a_1.agent_id, + a_1.joined_at, + a_1.state, + a_1.payload + FROM call_center.cc_agent_state_history a_1, + agents + WHERE ((a_1.agent_id = agents.id) AND (a_1.joined_at >= agents."from") AND (a_1.joined_at <= agents."to") AND (a_1.channel IS NULL) AND ((a_1.state)::text = ANY (ARRAY[('pause'::character varying)::text, ('online'::character varying)::text, ('offline'::character varying)::text]))) + UNION + SELECT agents.id, + agents.cur_state_change, + agents.status, + agents.status_payload + FROM agents + WHERE (1 = 1)) x + ORDER BY x.joined_at DESC +), s AS MATERIALIZED ( + SELECT d.agent_id, + d.joined_at, + d.state, + d.payload, + (COALESCE(lag(d.joined_at) OVER (PARTITION BY d.agent_id ORDER BY d.joined_at DESC), now()) - d.joined_at) AS dur + FROM d + ORDER BY d.joined_at DESC +), eff AS ( + SELECT h.agent_id, + sum((COALESCE(h.reporting_at, h.leaving_at) - h.bridged_at)) FILTER (WHERE (h.bridged_at IS NOT NULL)) AS aht, + sum((h.reporting_at - h.leaving_at)) FILTER (WHERE ((h.reporting_at IS NOT NULL) AND ((h.reporting_at - h.leaving_at) > '00:00:00'::interval))) AS processing, + sum(((h.reporting_at - h.leaving_at) - ((q.processing_sec || 's'::text))::interval)) FILTER (WHERE ((h.reporting_at IS NOT NULL) AND q.processing AND ((h.reporting_at - h.leaving_at) > (((q.processing_sec + 1) || 's'::text))::interval))) AS tpause + FROM ((agents + JOIN call_center.cc_member_attempt_history h ON ((h.agent_id = agents.id))) + LEFT JOIN call_center.cc_queue q ON ((q.id = h.queue_id))) + WHERE ((h.domain_id = agents.domain_id) AND (h.joined_at >= agents."from") AND (h.joined_at <= agents."to") AND ((h.channel)::text = 'call'::text)) + GROUP BY h.agent_id +), attempts AS ( + SELECT cma.agent_id, + count(*) FILTER (WHERE ((cma.bridged_at IS NOT NULL) AND ((cma.channel)::text = 'chat'::text))) AS chat_accepts, + (avg(EXTRACT(epoch FROM (COALESCE(cma.reporting_at, cma.leaving_at) - cma.bridged_at))) FILTER (WHERE ((cma.bridged_at IS NOT NULL) AND ((cma.channel)::text = 'chat'::text))))::bigint AS chat_aht, + count(*) FILTER (WHERE ((cma.bridged_at IS NOT NULL) AND ((cma.channel)::text = 'task'::text))) AS task_accepts + FROM (agents + JOIN call_center.cc_member_attempt_history cma ON ((cma.agent_id = agents.id))) + WHERE ((cma.leaving_at >= agents."from") AND (cma.leaving_at <= agents."to") AND (cma.domain_id = agents.domain_id) AND (cma.bridged_at IS NOT NULL) AND ((cma.channel)::text = ANY (ARRAY['chat'::text, 'task'::text]))) + GROUP BY cma.agent_id +), calls AS ( + SELECT h.user_id, + count(*) FILTER (WHERE ((h.direction)::text = 'inbound'::text)) AS all_inb, + count(*) FILTER (WHERE (h.bridged_at IS NOT NULL)) AS handled, + count(*) FILTER (WHERE (((h.direction)::text = 'inbound'::text) AND (h.bridged_at IS NOT NULL))) AS inbound_bridged, + count(*) FILTER (WHERE ((cq.type = 1) AND (h.bridged_at IS NOT NULL) AND (h.parent_id IS NOT NULL))) AS "inbound queue", + count(*) FILTER (WHERE (((h.direction)::text = 'inbound'::text) AND (h.queue_id IS NULL))) AS "direct inbound", + count(*) FILTER (WHERE ((h.parent_id IS NOT NULL) AND (h.bridged_at IS NOT NULL) AND (h.queue_id IS NULL) AND (pc.user_id IS NOT NULL))) AS internal_inb, + count(*) FILTER (WHERE ((h.bridged_at IS NOT NULL) AND (h.queue_id IS NULL) AND (pc.user_id IS NOT NULL))) AS user_2user, + count(*) FILTER (WHERE (((h.direction)::text = 'inbound'::text) AND (h.bridged_at IS NULL) AND (NOT (h.hide_missed IS TRUE)) AND (pc.bridged_at IS NULL))) AS missed, + count(*) FILTER (WHERE (((h.direction)::text = 'inbound'::text) AND (h.bridged_at IS NULL) AND (h.queue_id IS NOT NULL) AND ((h.cause)::text = ANY (ARRAY[('NO_ANSWER'::character varying)::text, ('USER_BUSY'::character varying)::text])))) AS abandoned, + count(*) FILTER (WHERE ((cq.type = ANY (ARRAY[(0)::smallint, (3)::smallint, (4)::smallint, (5)::smallint])) AND (h.bridged_at IS NOT NULL))) AS outbound_queue, + count(*) FILTER (WHERE ((h.parent_id IS NULL) AND ((h.direction)::text = 'outbound'::text) AND (h.queue_id IS NULL))) AS "direct outboud", + sum((h.hangup_at - h.created_at)) FILTER (WHERE (((h.direction)::text = 'outbound'::text) AND (h.queue_id IS NULL))) AS direct_out_dur, + avg((h.hangup_at - h.bridged_at)) FILTER (WHERE ((h.bridged_at IS NOT NULL) AND ((h.direction)::text = 'inbound'::text) AND (h.parent_id IS NOT NULL))) AS "avg bill inbound", + avg((h.hangup_at - h.bridged_at)) FILTER (WHERE ((h.bridged_at IS NOT NULL) AND ((h.direction)::text = 'outbound'::text))) AS "avg bill outbound", + sum((h.hangup_at - h.bridged_at)) FILTER (WHERE (h.bridged_at IS NOT NULL)) AS "sum bill", + avg((h.hangup_at - h.bridged_at)) FILTER (WHERE (h.bridged_at IS NOT NULL)) AS avg_talk, + sum(((h.hold_sec || ' sec'::text))::interval) AS "sum hold", + avg(((h.hold_sec || ' sec'::text))::interval) FILTER (WHERE (h.hold_sec > 0)) AS avg_hold, + sum((COALESCE(h.answered_at, h.bridged_at, h.hangup_at) - h.created_at)) AS "Call initiation", + sum((h.hangup_at - h.bridged_at)) FILTER (WHERE (h.bridged_at IS NOT NULL)) AS "Talk time", + sum((h.hangup_at - h.bridged_at)) FILTER (WHERE ((h.bridged_at IS NOT NULL) AND (h.queue_id IS NOT NULL))) AS queue_talk_sec, + sum((cc.reporting_at - cc.leaving_at)) FILTER (WHERE (cc.reporting_at IS NOT NULL)) AS "Post call", + sum((h.hangup_at - h.bridged_at)) FILTER (WHERE ((h.bridged_at IS NOT NULL) AND ((cc.description)::text = 'Voice mail'::text))) AS vm + FROM ((((agents + JOIN call_center.cc_calls_history h ON ((h.user_id = agents.user_id))) + LEFT JOIN call_center.cc_queue cq ON ((h.queue_id = cq.id))) + LEFT JOIN call_center.cc_member_attempt_history cc ON (((cc.agent_call_id)::text = (h.id)::text))) + LEFT JOIN call_center.cc_calls_history pc ON (((pc.id = h.parent_id) AND (pc.created_at > ((now())::date - '2 days'::interval))))) + WHERE ((h.domain_id = agents.domain_id) AND (h.created_at > ((now())::date - '2 days'::interval)) AND (h.created_at >= agents."from") AND (h.created_at <= agents."to")) + GROUP BY h.user_id +), stats AS MATERIALIZED ( + SELECT s.agent_id, + min(s.joined_at) FILTER (WHERE ((s.state)::text = ANY (ARRAY[('online'::character varying)::text, ('pause'::character varying)::text]))) AS login, + max(s.joined_at) FILTER (WHERE ((s.state)::text = 'offline'::text)) AS logout, + sum(s.dur) FILTER (WHERE ((s.state)::text = ANY (ARRAY[('online'::character varying)::text, ('pause'::character varying)::text]))) AS online, + sum(s.dur) FILTER (WHERE ((s.state)::text = 'pause'::text)) AS pause, + sum(s.dur) FILTER (WHERE (((s.state)::text = 'pause'::text) AND ((s.payload)::text = 'Навчання'::text))) AS study, + sum(s.dur) FILTER (WHERE (((s.state)::text = 'pause'::text) AND ((s.payload)::text = 'Нарада'::text))) AS conference, + sum(s.dur) FILTER (WHERE (((s.state)::text = 'pause'::text) AND ((s.payload)::text = 'Обід'::text))) AS lunch, + sum(s.dur) FILTER (WHERE (((s.state)::text = 'pause'::text) AND ((s.payload)::text = 'Технічна перерва'::text))) AS tech + FROM (((s + LEFT JOIN agents ON ((agents.id = s.agent_id))) + LEFT JOIN eff eff_1 ON ((eff_1.agent_id = s.agent_id))) + LEFT JOIN calls ON ((calls.user_id = agents.user_id))) + GROUP BY s.agent_id +), rate AS ( + SELECT a_1.user_id, + count(*) AS count, + avg(ar.score_required) AS score_required_avg, + sum(ar.score_required) AS score_required_sum, + avg(ar.score_optional) AS score_optional_avg, + sum(ar.score_optional) AS score_optional_sum + FROM (agents a_1 + JOIN call_center.cc_audit_rate ar ON ((ar.rated_user_id = a_1.user_id))) + WHERE ((ar.created_at >= (date_trunc('month'::text, (now() AT TIME ZONE a_1.tz_name)) AT TIME ZONE a_1.tz_name)) AND (ar.created_at <= (((date_trunc('month'::text, (now() AT TIME ZONE a_1.tz_name)) + '1 mon'::interval) - '1 day 00:00:01'::interval) AT TIME ZONE a_1.tz_name))) + GROUP BY a_1.user_id +) +SELECT a.id AS agent_id, + a.user_id, + a.domain_id, + COALESCE(c.missed, (0)::bigint) AS call_missed, + COALESCE(c.abandoned, (0)::bigint) AS call_abandoned, + COALESCE(c.inbound_bridged, (0)::bigint) AS call_inbound, + COALESCE(c.handled, (0)::bigint) AS call_handled, + COALESCE((EXTRACT(epoch FROM c.avg_talk))::bigint, (0)::bigint) AS avg_talk_sec, + COALESCE((EXTRACT(epoch FROM c.avg_hold))::bigint, (0)::bigint) AS avg_hold_sec, + COALESCE((EXTRACT(epoch FROM c."Talk time"))::bigint, (0)::bigint) AS sum_talk_sec, + COALESCE((EXTRACT(epoch FROM c.queue_talk_sec))::bigint, (0)::bigint) AS queue_talk_sec, + LEAST(round(COALESCE( + CASE + WHEN ((stats.online > '00:00:00'::interval) AND (EXTRACT(epoch FROM (stats.online - COALESCE(stats.lunch, '00:00:00'::interval))) > (0)::numeric)) THEN (((((((COALESCE(EXTRACT(epoch FROM c."Call initiation"), (0)::numeric) + COALESCE(EXTRACT(epoch FROM c."Talk time"), (0)::numeric)) + COALESCE(EXTRACT(epoch FROM c."Post call"), (0)::numeric)) - COALESCE(EXTRACT(epoch FROM eff.tpause), (0)::numeric)) + EXTRACT(epoch FROM COALESCE(stats.study, '00:00:00'::interval))) + EXTRACT(epoch FROM COALESCE(stats.conference, '00:00:00'::interval))) / EXTRACT(epoch FROM (stats.online - COALESCE(stats.lunch, '00:00:00'::interval)))) * (100)::numeric) + ELSE (0)::numeric + END, (0)::numeric), 2), (100)::numeric) AS occupancy, + round(COALESCE( + CASE + WHEN (stats.online > '00:00:00'::interval) THEN ((EXTRACT(epoch FROM (stats.online - COALESCE(stats.pause, '00:00:00'::interval))) / EXTRACT(epoch FROM stats.online)) * (100)::numeric) + ELSE (0)::numeric + END, (0)::numeric), 2) AS utilization, + (GREATEST(round(COALESCE( + CASE + WHEN ((stats.online > '00:00:00'::interval) AND (EXTRACT(epoch FROM (stats.online - COALESCE(stats.lunch, '00:00:00'::interval))) > (0)::numeric)) THEN (EXTRACT(epoch FROM (stats.online - COALESCE(stats.lunch, '00:00:00'::interval))) - (((((COALESCE(EXTRACT(epoch FROM c."Call initiation"), (0)::numeric) + COALESCE(EXTRACT(epoch FROM c."Talk time"), (0)::numeric)) + COALESCE(EXTRACT(epoch FROM c."Post call"), (0)::numeric)) - COALESCE(EXTRACT(epoch FROM eff.tpause), (0)::numeric)) + EXTRACT(epoch FROM COALESCE(stats.study, '00:00:00'::interval))) + EXTRACT(epoch FROM COALESCE(stats.conference, '00:00:00'::interval)))) + ELSE (0)::numeric + END, (0)::numeric), 2), (0)::numeric))::integer AS available, + COALESCE((EXTRACT(epoch FROM c.vm))::bigint, (0)::bigint) AS voice_mail, + COALESCE(ch.chat_aht, (0)::bigint) AS chat_aht, + (((COALESCE(ch.task_accepts, (0)::bigint) + COALESCE(ch.chat_accepts, (0)::bigint)) + COALESCE(c.handled, (0)::bigint)) - COALESCE(c.user_2user, (0)::bigint)) AS task_accepts, + (COALESCE(EXTRACT(epoch FROM (stats.online - COALESCE(stats.lunch, '00:00:00'::interval))), (0)::numeric))::bigint AS online, + COALESCE(ch.chat_accepts, (0)::bigint) AS chat_accepts, + COALESCE(rate.count, (0)::bigint) AS score_count, + (COALESCE(EXTRACT(epoch FROM eff.processing), ((0)::bigint)::numeric))::integer AS processing, + COALESCE(rate.score_optional_avg, (0)::numeric) AS score_optional_avg, + COALESCE(rate.score_optional_sum, ((0)::bigint)::numeric) AS score_optional_sum, + COALESCE(rate.score_required_avg, (0)::numeric) AS score_required_avg, + COALESCE(rate.score_required_sum, ((0)::bigint)::numeric) AS score_required_sum +FROM ((((((agents a + LEFT JOIN call_center.cc_agent_with_user u ON ((u.id = a.id))) + LEFT JOIN stats ON ((stats.agent_id = a.id))) + LEFT JOIN eff ON ((eff.agent_id = a.id))) + LEFT JOIN calls c ON ((c.user_id = a.user_id))) + LEFT JOIN attempts ch ON ((ch.agent_id = a.id))) + LEFT JOIN rate ON ((rate.user_id = a.user_id))) +WITH NO DATA; + + +create unique index cc_agent_today_stats_uidx + on call_center.cc_agent_today_stats (agent_id); + +create unique index cc_agent_today_stats_usr_uidx + on call_center.cc_agent_today_stats (user_id); + + +alter table call_center.cc_email add column cid jsonb; + + +-- +-- Name: cc_skill_acl; Type: TABLE; Schema: call_center; Owner: - +-- + +CREATE TABLE call_center.cc_skill_acl ( + id bigint NOT NULL, + dc bigint NOT NULL, + grantor bigint, + object integer NOT NULL, + subject bigint NOT NULL, + access smallint DEFAULT 0 NOT NULL +); + + +-- +-- Name: cc_skill_acl_id_seq; Type: SEQUENCE; Schema: call_center; Owner: - +-- + +CREATE SEQUENCE call_center.cc_skill_acl_id_seq + START WITH 1 + INCREMENT BY 1 + NO MINVALUE + NO MAXVALUE + CACHE 1; + + +-- +-- Name: cc_skill_acl_id_seq; Type: SEQUENCE OWNED BY; Schema: call_center; Owner: - +-- + +ALTER SEQUENCE call_center.cc_skill_acl_id_seq OWNED BY call_center.cc_skill_acl.id; + + +drop VIEW call_center.cc_skill_view; +-- +-- Name: cc_skill_view; Type: VIEW; Schema: call_center; Owner: - +-- + +CREATE VIEW call_center.cc_skill_view AS +SELECT s.id, + s.created_at, + call_center.cc_get_lookup(c.id, (COALESCE(c.name, (c.username)::text))::character varying) AS created_by, + s.updated_at, + call_center.cc_get_lookup(u.id, (COALESCE(u.name, (u.username)::text))::character varying) AS updated_by, + s.name, + s.description, + s.domain_id, + agents.active_agents, + agents.total_agents +FROM (((call_center.cc_skill s + LEFT JOIN directory.wbt_user c ON ((c.id = s.created_by))) + LEFT JOIN directory.wbt_user u ON ((u.id = s.updated_by))) + LEFT JOIN LATERAL ( SELECT count(DISTINCT sa.agent_id) FILTER (WHERE sa.enabled) AS active_agents, + count(DISTINCT sa.agent_id) AS total_agents + FROM call_center.cc_skill_in_agent sa + WHERE (sa.skill_id = s.id)) agents ON (true)); + + +drop VIEW call_center.cc_team_list; +-- +-- Name: cc_team_list; Type: VIEW; Schema: call_center; Owner: - +-- + +CREATE VIEW call_center.cc_team_list AS +SELECT t.id, + t.name, + t.description, + t.strategy, + t.max_no_answer, + t.wrap_up_time, + t.no_answer_delay_time, + t.call_timeout, + t.updated_at, + ( SELECT jsonb_agg(adm."user") AS jsonb_agg + FROM call_center.cc_agent_with_user adm + WHERE (adm.id = ANY (t.admin_ids))) AS admin, + t.domain_id, + t.admin_ids, + t.invite_chat_timeout, + t.task_accept_timeout, + call_center.cc_get_lookup((fc.id)::bigint, (fc.name)::character varying) AS forecast_calculation +FROM (call_center.cc_team t + LEFT JOIN wfm.forecast_calculation fc ON ((fc.id = t.forecast_calculation_id))); + + +-- +-- Name: cc_skill_acl id; Type: DEFAULT; Schema: call_center; Owner: - +-- + +ALTER TABLE ONLY call_center.cc_skill_acl ALTER COLUMN id SET DEFAULT nextval('call_center.cc_skill_acl_id_seq'::regclass); + +-- +-- Name: cc_skill_acl cc_skill_acl_pk; Type: CONSTRAINT; Schema: call_center; Owner: - +-- + +ALTER TABLE ONLY call_center.cc_skill_acl + ADD CONSTRAINT cc_skill_acl_pk PRIMARY KEY (id); + + +-- +-- Name: cc_audit_rate_call_created_at; Type: INDEX; Schema: call_center; Owner: - +-- + +CREATE INDEX cc_audit_rate_call_created_at ON call_center.cc_audit_rate USING btree (call_created_at); + + + +-- +-- Name: cc_skill_acl_grantor_idx; Type: INDEX; Schema: call_center; Owner: - +-- + +CREATE INDEX cc_skill_acl_grantor_idx ON call_center.cc_skill_acl USING btree (grantor); + + +-- +-- Name: cc_skill_acl_object_subject_udx; Type: INDEX; Schema: call_center; Owner: - +-- + +CREATE UNIQUE INDEX cc_skill_acl_object_subject_udx ON call_center.cc_skill_acl USING btree (object, subject) INCLUDE (access); + + +-- +-- Name: cc_skill_acl_subject_object_udx; Type: INDEX; Schema: call_center; Owner: - +-- + +CREATE UNIQUE INDEX cc_skill_acl_subject_object_udx ON call_center.cc_skill_acl USING btree (subject, object) INCLUDE (access); + + +-- +-- Name: cc_skill_created_by_index; Type: INDEX; Schema: call_center; Owner: - +-- + +CREATE INDEX cc_skill_created_by_index ON call_center.cc_skill USING btree (created_by); + +-- +-- Name: cc_skill_domain_id_udx; Type: INDEX; Schema: call_center; Owner: - +-- + +CREATE UNIQUE INDEX cc_skill_domain_id_udx ON call_center.cc_skill USING btree (id, domain_id); + +-- +-- Name: cc_skill_updated_by_index; Type: INDEX; Schema: call_center; Owner: - +-- + +CREATE INDEX cc_skill_updated_by_index ON call_center.cc_skill USING btree (updated_by); + + + +drop VIEW call_center.cc_distribute_stage_1; +-- +-- Name: cc_distribute_stage_1 _RETURN; Type: RULE; Schema: call_center; Owner: - +-- + +CREATE VIEW call_center.cc_distribute_stage_1 AS +WITH queues AS MATERIALIZED ( + SELECT q_1.domain_id, + q_1.id, + q_1.calendar_id, + q_1.type, + q_1.sticky_agent, + q_1.recall_calendar, + CASE + WHEN (jsonb_typeof((q_1.payload -> 'ignore_calendar'::text)) = 'boolean'::text) THEN ((q_1.payload -> 'ignore_calendar'::text))::boolean + ELSE false + END AS ignore_calendar, + CASE + WHEN q_1.sticky_agent THEN COALESCE(((q_1.payload -> 'sticky_agent_sec'::text))::integer, 30) + ELSE NULL::integer + END AS sticky_agent_sec, + CASE + WHEN ((q_1.strategy)::text = 'lifo'::text) THEN 1 + WHEN ((q_1.strategy)::text = 'strict_fifo'::text) THEN 2 + ELSE 0 + END AS strategy, + q_1.priority, + q_1.team_id, + ((q_1.payload -> 'max_calls'::text))::integer AS lim, + ((q_1.payload -> 'wait_between_retries_desc'::text))::boolean AS wait_between_retries_desc, + COALESCE(((q_1.payload -> 'strict_circuit'::text))::boolean, false) AS strict_circuit, + array_agg(ROW((m.bucket_id)::integer, (m.member_waiting)::integer, m.op)::call_center.cc_sys_distribute_bucket ORDER BY cbiq.priority DESC NULLS LAST, cbiq.ratio DESC NULLS LAST, m.bucket_id) AS buckets, + m.op, + min(m.min_wt) AS min_wt + FROM ((( WITH mem AS MATERIALIZED ( + SELECT a.queue_id, + a.bucket_id, + count(*) AS member_waiting, + false AS op, + min((EXTRACT(epoch FROM a.joined_at))::bigint) AS min_wt + FROM call_center.cc_member_attempt a + WHERE ((a.bridged_at IS NULL) AND (a.leaving_at IS NULL) AND ((a.state)::text = 'wait_agent'::text)) + GROUP BY a.queue_id, a.bucket_id + UNION ALL + SELECT q_2.queue_id, + q_2.bucket_id, + q_2.member_waiting, + true AS op, + 0 AS min_wt + FROM call_center.cc_queue_statistics q_2 + WHERE (q_2.member_waiting > 0) + ) + SELECT rank() OVER (PARTITION BY mem.queue_id ORDER BY mem.op) AS pos, + mem.queue_id, + mem.bucket_id, + mem.member_waiting, + mem.op, + mem.min_wt + FROM mem) m + JOIN call_center.cc_queue q_1 ON ((q_1.id = m.queue_id))) + LEFT JOIN call_center.cc_bucket_in_queue cbiq ON (((cbiq.queue_id = m.queue_id) AND (cbiq.bucket_id = m.bucket_id)))) + WHERE ((m.member_waiting > 0) AND q_1.enabled AND (q_1.type > 0) AND (NOT COALESCE(((q_1.payload -> 'manual_distribution'::text))::boolean, false)) AND ((cbiq.bucket_id IS NULL) OR (NOT cbiq.disabled))) + GROUP BY q_1.domain_id, q_1.id, q_1.calendar_id, q_1.type, m.op + LIMIT 1024 +), calend AS MATERIALIZED ( + SELECT c.id AS calendar_id, + queues.id AS queue_id, + CASE + WHEN (queues.recall_calendar AND (NOT (tz.offset_id = ANY (array_agg(DISTINCT o1.id))))) THEN ((array_agg(DISTINCT o1.id))::integer[] + (tz.offset_id)::integer) + ELSE (array_agg(DISTINCT o1.id))::integer[] + END AS l, + (queues.recall_calendar AND (NOT (tz.offset_id = ANY (array_agg(DISTINCT o1.id))))) AS recall_calendar, + (tz.offset_id = ANY (array_agg(DISTINCT o1.id))) AS in_calendar + FROM ((((flow.calendar c + LEFT JOIN flow.calendar_timezones tz ON ((tz.id = c.timezone_id))) + JOIN queues ON ((queues.calendar_id = c.id))) + JOIN LATERAL unnest(c.accepts) a(disabled, day, start_time_of_day, end_time_of_day, special) ON (true)) + JOIN flow.calendar_timezone_offsets o1 ON ((((a.day + 1) = (date_part('isodow'::text, timezone(o1.names[1], now())))::integer) AND (((to_char(timezone(o1.names[1], now()), 'SSSS'::text))::integer / 60) >= a.start_time_of_day) AND (((to_char(timezone(o1.names[1], now()), 'SSSS'::text))::integer / 60) <= a.end_time_of_day)))) + WHERE ((NOT (a.disabled IS TRUE)) AND (NOT (EXISTS ( SELECT 1 + FROM unnest(c.excepts) x(disabled, date, name, repeat, work_start, work_stop, working) + WHERE ((NOT (x.disabled IS TRUE)) AND + CASE + WHEN (x.repeat IS TRUE) THEN (to_char((((CURRENT_TIMESTAMP AT TIME ZONE tz.sys_name))::date)::timestamp with time zone, 'MM-DD'::text) = to_char((((to_timestamp(((x.date / 1000))::double precision) AT TIME ZONE tz.sys_name))::date)::timestamp with time zone, 'MM-DD'::text)) + ELSE (((CURRENT_TIMESTAMP AT TIME ZONE tz.sys_name))::date = ((to_timestamp(((x.date / 1000))::double precision) AT TIME ZONE tz.sys_name))::date) + END AND (NOT (x.working AND (((to_char((CURRENT_TIMESTAMP AT TIME ZONE tz.sys_name), 'SSSS'::text))::integer / 60) >= x.work_start) AND (((to_char((CURRENT_TIMESTAMP AT TIME ZONE tz.sys_name), 'SSSS'::text))::integer / 60) <= x.work_stop)))))))) + GROUP BY c.id, queues.id, queues.recall_calendar, tz.offset_id +), resources AS MATERIALIZED ( + SELECT l_1.queue_id, + array_agg(ROW(cor.communication_id, (cor.id)::bigint, ((l_1.l & (l2.x)::integer[]))::smallint[], (cor.resource_group_id)::integer)::call_center.cc_sys_distribute_type) AS types, + array_agg(ROW((cor.id)::bigint, ((cor."limit" - used.cnt))::integer, cor.patterns)::call_center.cc_sys_distribute_resource) AS resources, + call_center.cc_array_merge_agg((l_1.l & (l2.x)::integer[])) AS offset_ids + FROM (((calend l_1 + JOIN ( SELECT corg.queue_id, + corg.priority, + corg.resource_group_id, + corg.communication_id, + corg."time", + (corg.cor).id AS id, + (corg.cor)."limit" AS "limit", + (corg.cor).enabled AS enabled, + (corg.cor).updated_at AS updated_at, + (corg.cor).rps AS rps, + (corg.cor).domain_id AS domain_id, + (corg.cor).reserve AS reserve, + (corg.cor).variables AS variables, + (corg.cor).number AS number, + (corg.cor).max_successively_errors AS max_successively_errors, + (corg.cor).name AS name, + (corg.cor).last_error_id AS last_error_id, + (corg.cor).successively_errors AS successively_errors, + (corg.cor).created_at AS created_at, + (corg.cor).created_by AS created_by, + (corg.cor).updated_by AS updated_by, + (corg.cor).error_ids AS error_ids, + (corg.cor).gateway_id AS gateway_id, + (corg.cor).email_profile_id AS email_profile_id, + (corg.cor).payload AS payload, + (corg.cor).description AS description, + (corg.cor).patterns AS patterns, + (corg.cor).failure_dial_delay AS failure_dial_delay, + (corg.cor).last_error_at AS last_error_at + FROM (calend calend_1 + JOIN ( SELECT DISTINCT cqr.queue_id, + corig.priority, + corg_1.id AS resource_group_id, + corg_1.communication_id, + corg_1."time", + CASE + WHEN (cor_1.enabled AND gw.enable) THEN ROW(cor_1.id, cor_1."limit", cor_1.enabled, cor_1.updated_at, cor_1.rps, cor_1.domain_id, cor_1.reserve, cor_1.variables, cor_1.number, cor_1.max_successively_errors, cor_1.name, cor_1.last_error_id, cor_1.successively_errors, cor_1.created_at, cor_1.created_by, cor_1.updated_by, cor_1.error_ids, cor_1.gateway_id, cor_1.email_profile_id, cor_1.payload, cor_1.description, cor_1.patterns, cor_1.failure_dial_delay, cor_1.last_error_at, NULL::jsonb)::call_center.cc_outbound_resource + WHEN (cor2.enabled AND gw2.enable) THEN ROW(cor2.id, cor2."limit", cor2.enabled, cor2.updated_at, cor2.rps, cor2.domain_id, cor2.reserve, cor2.variables, cor2.number, cor2.max_successively_errors, cor2.name, cor2.last_error_id, cor2.successively_errors, cor2.created_at, cor2.created_by, cor2.updated_by, cor2.error_ids, cor2.gateway_id, cor2.email_profile_id, cor2.payload, cor2.description, cor2.patterns, cor2.failure_dial_delay, cor2.last_error_at, NULL::jsonb)::call_center.cc_outbound_resource + ELSE NULL::call_center.cc_outbound_resource + END AS cor + FROM ((((((call_center.cc_queue_resource cqr + JOIN call_center.cc_outbound_resource_group corg_1 ON ((cqr.resource_group_id = corg_1.id))) + JOIN call_center.cc_outbound_resource_in_group corig ON ((corg_1.id = corig.group_id))) + JOIN call_center.cc_outbound_resource cor_1 ON ((cor_1.id = (corig.resource_id)::integer))) + JOIN directory.sip_gateway gw ON ((gw.id = cor_1.gateway_id))) + LEFT JOIN call_center.cc_outbound_resource cor2 ON (((cor2.id = corig.reserve_resource_id) AND cor2.enabled))) + LEFT JOIN directory.sip_gateway gw2 ON (((gw2.id = cor2.gateway_id) AND cor2.enabled))) + WHERE ( + CASE + WHEN (cor_1.enabled AND gw.enable) THEN cor_1.id + WHEN (cor2.enabled AND gw2.enable) THEN cor2.id + ELSE NULL::integer + END IS NOT NULL) + ORDER BY cqr.queue_id, corig.priority DESC) corg ON ((corg.queue_id = calend_1.queue_id)))) cor ON ((cor.queue_id = l_1.queue_id))) + JOIN LATERAL ( WITH times AS ( + SELECT ((e.value -> 'start_time_of_day'::text))::integer AS start, + ((e.value -> 'end_time_of_day'::text))::integer AS "end" + FROM jsonb_array_elements(cor."time") e(value) + ) + SELECT array_agg(DISTINCT t.id) AS x + FROM flow.calendar_timezone_offsets t, + times, + LATERAL ( SELECT timezone(t.names[1], CURRENT_TIMESTAMP) AS t) with_timezone + WHERE ((((to_char(with_timezone.t, 'SSSS'::text))::integer / 60) >= times.start) AND (((to_char(with_timezone.t, 'SSSS'::text))::integer / 60) <= times."end"))) l2 ON ((l2.* IS NOT NULL))) + LEFT JOIN LATERAL ( SELECT count(*) AS cnt + FROM ( SELECT 1 AS cnt + FROM call_center.cc_member_attempt c_1 + WHERE ((c_1.resource_id = cor.id) AND ((c_1.state)::text <> ALL (ARRAY[('leaving'::character varying)::text, ('processing'::character varying)::text])))) c) used ON (true)) + WHERE (cor.enabled AND ((cor.last_error_at IS NULL) OR (cor.last_error_at <= (now() - ((cor.failure_dial_delay || ' s'::text))::interval))) AND ((cor."limit" - used.cnt) > 0)) + GROUP BY l_1.queue_id +) +SELECT q.id, + q.type, + (q.strategy)::smallint AS strategy, + q.team_id, + q.buckets, + r.types, + r.resources, + CASE + WHEN (q.type = ANY ('{7,8}'::smallint[])) THEN calend.l + ELSE r.offset_ids + END AS offset_ids, + CASE + WHEN (q.lim = '-1'::integer) THEN NULL::integer + ELSE GREATEST(((q.lim - COALESCE(l.usage, (0)::bigint)))::integer, 0) + END AS lim, + q.domain_id, + q.priority, + q.sticky_agent, + q.sticky_agent_sec, + calend.recall_calendar, + q.wait_between_retries_desc, + q.strict_circuit, + q.op AS ins, + q.min_wt +FROM (((queues q + LEFT JOIN calend ON ((calend.queue_id = q.id))) + LEFT JOIN resources r ON ((q.op AND (r.queue_id = q.id)))) + LEFT JOIN LATERAL ( SELECT count(*) AS usage + FROM call_center.cc_member_attempt a + WHERE ((a.queue_id = q.id) AND ((a.state)::text <> 'leaving'::text))) l ON ((q.lim > 0))) +WHERE ((q.type = 7) OR ((q.type = ANY (ARRAY[1, 6])) AND ((NOT q.ignore_calendar) OR calend.in_calendar OR (calend.in_calendar IS NULL))) OR ((q.type = 8) AND (GREATEST(((q.lim - COALESCE(l.usage, (0)::bigint)))::integer, 0) > 0)) OR ((q.type = 5) AND (NOT q.op)) OR (q.op AND (q.type = ANY (ARRAY[2, 3, 4, 5])) AND (r.* IS NOT NULL))) +ORDER BY q.domain_id, q.priority DESC, q.op; + + +drop VIEW call_center.cc_queue_report_general; + + +-- +-- Name: cc_queue_report_general _RETURN; Type: RULE; Schema: call_center; Owner: - +-- + +CREATE OR REPLACE VIEW call_center.cc_queue_report_general AS +SELECT call_center.cc_get_lookup((q.id)::bigint, q.name) AS queue, + call_center.cc_get_lookup(ct.id, ct.name) AS team, + ( SELECT sum(s.member_waiting) AS sum + FROM call_center.cc_queue_statistics s + WHERE (s.queue_id = q.id)) AS waiting, + ( SELECT count(*) AS count + FROM call_center.cc_member_attempt a + WHERE (a.queue_id = q.id)) AS processed, + count(*) AS cnt, + count(*) FILTER (WHERE (t.offering_at IS NOT NULL)) AS calls, + count(*) FILTER (WHERE ((t.result)::text = 'abandoned'::text)) AS abandoned, + date_part('epoch'::text, sum((t.leaving_at - t.bridged_at)) FILTER (WHERE (t.bridged_at IS NOT NULL))) AS bill_sec, + date_part('epoch'::text, avg((t.leaving_at - t.reporting_at)) FILTER (WHERE (t.reporting_at IS NOT NULL))) AS avg_wrap_sec, + date_part('epoch'::text, avg((t.bridged_at - t.offering_at)) FILTER (WHERE (t.bridged_at IS NOT NULL))) AS avg_awt_sec, + date_part('epoch'::text, max((t.bridged_at - t.offering_at)) FILTER (WHERE (t.bridged_at IS NOT NULL))) AS max_awt_sec, + date_part('epoch'::text, avg((t.bridged_at - t.joined_at)) FILTER (WHERE (t.bridged_at IS NOT NULL))) AS avg_asa_sec, + date_part('epoch'::text, avg((GREATEST(t.leaving_at, t.reporting_at) - t.bridged_at)) FILTER (WHERE (t.bridged_at IS NOT NULL))) AS avg_aht_sec, + q.id AS queue_id, + q.team_id +FROM ((call_center.cc_member_attempt_history t + JOIN call_center.cc_queue q ON ((q.id = t.queue_id))) + LEFT JOIN call_center.cc_team ct ON ((q.team_id = ct.id))) +GROUP BY q.id, ct.id; + +-- +-- Name: cc_skill cc_skill_set_rbac_acl; Type: TRIGGER; Schema: call_center; Owner: - +-- + +CREATE TRIGGER cc_skill_set_rbac_acl AFTER INSERT ON call_center.cc_skill FOR EACH ROW EXECUTE FUNCTION call_center.tg_obj_default_rbac('cc_skill'); + + +ALTER TABLE ONLY call_center.cc_calls_history + drop CONSTRAINT if exists cc_calls_history_cc_team_id_fk ; + + + +-- +-- Name: cc_skill_acl cc_skill_acl_cc_skill_id_fk; Type: FK CONSTRAINT; Schema: call_center; Owner: - +-- + +ALTER TABLE ONLY call_center.cc_skill_acl + ADD CONSTRAINT cc_skill_acl_cc_skill_id_fk FOREIGN KEY (object) REFERENCES call_center.cc_skill(id) ON UPDATE CASCADE ON DELETE CASCADE; + + +-- +-- Name: cc_skill_acl cc_skill_acl_domain_fk; Type: FK CONSTRAINT; Schema: call_center; Owner: - +-- + +ALTER TABLE ONLY call_center.cc_skill_acl + ADD CONSTRAINT cc_skill_acl_domain_fk FOREIGN KEY (dc) REFERENCES directory.wbt_domain(dc) ON DELETE CASCADE; + + +-- +-- Name: cc_skill_acl cc_skill_acl_grantor_fk; Type: FK CONSTRAINT; Schema: call_center; Owner: - +-- + +ALTER TABLE ONLY call_center.cc_skill_acl + ADD CONSTRAINT cc_skill_acl_grantor_fk FOREIGN KEY (grantor, dc) REFERENCES directory.wbt_auth(id, dc) ON UPDATE CASCADE ON DELETE CASCADE; + + +-- +-- Name: cc_skill_acl cc_skill_acl_grantor_id_fk; Type: FK CONSTRAINT; Schema: call_center; Owner: - +-- + +ALTER TABLE ONLY call_center.cc_skill_acl + ADD CONSTRAINT cc_skill_acl_grantor_id_fk FOREIGN KEY (grantor) REFERENCES directory.wbt_auth(id) ON DELETE SET NULL; + + +-- +-- Name: cc_skill_acl cc_skill_acl_object_fk; Type: FK CONSTRAINT; Schema: call_center; Owner: - +-- + +ALTER TABLE ONLY call_center.cc_skill_acl + ADD CONSTRAINT cc_skill_acl_object_fk FOREIGN KEY (object, dc) REFERENCES call_center.cc_skill(id, domain_id) ON DELETE CASCADE; + + +-- +-- Name: cc_skill_acl cc_skill_acl_subject_fk; Type: FK CONSTRAINT; Schema: call_center; Owner: - +-- + +ALTER TABLE ONLY call_center.cc_skill_acl + ADD CONSTRAINT cc_skill_acl_subject_fk FOREIGN KEY (subject, dc) REFERENCES directory.wbt_auth(id, dc) ON DELETE CASCADE; + + +-- +-- Name: cc_skill cc_skill_wbt_user_id_fk; Type: FK CONSTRAINT; Schema: call_center; Owner: - +-- + +ALTER TABLE ONLY call_center.cc_skill + ADD CONSTRAINT cc_skill_wbt_user_id_fk FOREIGN KEY (created_by) REFERENCES directory.wbt_user(id) ON DELETE SET NULL; + + +-- +-- Name: cc_skill cc_skill_wbt_user_id_fk_2; Type: FK CONSTRAINT; Schema: call_center; Owner: - +-- + +ALTER TABLE ONLY call_center.cc_skill + ADD CONSTRAINT cc_skill_wbt_user_id_fk_2 FOREIGN KEY (updated_by) REFERENCES directory.wbt_user(id) ON DELETE SET NULL; + + +-- +-- Name: cc_team cc_team_forecast_calculation_id_fk; Type: FK CONSTRAINT; Schema: call_center; Owner: - +-- + +ALTER TABLE ONLY call_center.cc_team + ADD CONSTRAINT cc_team_forecast_calculation_id_fk FOREIGN KEY (forecast_calculation_id) REFERENCES wfm.forecast_calculation(id) ON DELETE SET NULL; + + + +drop VIEW call_center.cc_call_active_list; +drop view call_center.cc_member_view_attempt; + +alter table call_center.cc_member_attempt + alter column result type varchar(200) using result::varchar(200); + + +-- +-- Name: cc_call_active_list; Type: VIEW; Schema: call_center; Owner: - +-- + +CREATE VIEW call_center.cc_call_active_list AS +SELECT c.id, + c.app_id, + c.state, + c."timestamp", + 'call'::character varying AS type, + c.parent_id, + call_center.cc_get_lookup(u.id, (COALESCE(u.name, (u.username)::text))::character varying) AS "user", + u.extension, + call_center.cc_get_lookup(gw.id, gw.name) AS gateway, + c.direction, + c.destination, + json_build_object('type', COALESCE(c.from_type, ''::character varying), 'number', COALESCE(c.from_number, ''::character varying), 'id', COALESCE(c.from_id, ''::character varying), 'name', COALESCE(c.from_name, ''::character varying)) AS "from", + CASE + WHEN ((c.to_number)::text <> ''::text) THEN json_build_object('type', COALESCE(c.to_type, ''::character varying), 'number', COALESCE(c.to_number, ''::character varying), 'id', COALESCE(c.to_id, ''::character varying), 'name', COALESCE(c.to_name, ''::character varying)) + ELSE NULL::json + END AS "to", + CASE + WHEN (c.payload IS NULL) THEN '{}'::jsonb + ELSE c.payload + END AS variables, + c.created_at, + c.answered_at, + c.bridged_at, + c.hangup_at, + (date_part('epoch'::text, (now() - c.created_at)))::bigint AS duration, + COALESCE(c.hold_sec, 0) AS hold_sec, + COALESCE( + CASE + WHEN (c.answered_at IS NOT NULL) THEN (date_part('epoch'::text, (c.answered_at - c.created_at)))::bigint + ELSE (date_part('epoch'::text, (now() - c.created_at)))::bigint + END, (0)::bigint) AS wait_sec, + CASE + WHEN (c.answered_at IS NOT NULL) THEN (date_part('epoch'::text, (now() - c.answered_at)))::bigint + ELSE (0)::bigint + END AS bill_sec, + call_center.cc_get_lookup((cq.id)::bigint, cq.name) AS queue, + call_center.cc_get_lookup((cm.id)::bigint, cm.name) AS member, + call_center.cc_get_lookup(ct.id, ct.name) AS team, + ca."user" AS agent, + cma.joined_at, + cma.leaving_at, + cma.reporting_at, + cma.bridged_at AS queue_bridged_at, + CASE + WHEN (cma.bridged_at IS NOT NULL) THEN (date_part('epoch'::text, (cma.bridged_at - cma.joined_at)))::integer + ELSE (date_part('epoch'::text, (cma.leaving_at - cma.joined_at)))::integer + END AS queue_wait_sec, + (date_part('epoch'::text, (cma.leaving_at - cma.joined_at)))::integer AS queue_duration_sec, + cma.result, + CASE + WHEN (cma.reporting_at IS NOT NULL) THEN (date_part('epoch'::text, (cma.reporting_at - now())))::integer + ELSE 0 + END AS reporting_sec, + c.agent_id, + aa.team_id, + c.user_id, + c.queue_id, + c.member_id, + c.attempt_id, + c.domain_id, + c.gateway_id, + c.from_number, + c.to_number, + cma.display, + ( SELECT jsonb_agg(sag."user") AS jsonb_agg + FROM call_center.cc_agent_with_user sag + WHERE (sag.id = ANY (aa.supervisor_ids))) AS supervisor, + aa.supervisor_ids, + c.grantee_id, + c.hold, + c.blind_transfer, + c.bridged_id +FROM ((((((((call_center.cc_calls c + LEFT JOIN call_center.cc_queue cq ON ((c.queue_id = cq.id))) + LEFT JOIN call_center.cc_team ct ON ((c.team_id = ct.id))) + LEFT JOIN call_center.cc_member cm ON ((c.member_id = cm.id))) + LEFT JOIN call_center.cc_member_attempt cma ON ((cma.id = c.attempt_id))) + LEFT JOIN call_center.cc_agent_with_user ca ON ((cma.agent_id = ca.id))) + LEFT JOIN call_center.cc_agent aa ON ((aa.user_id = c.user_id))) + LEFT JOIN directory.wbt_user u ON ((u.id = c.user_id))) + LEFT JOIN directory.sip_gateway gw ON ((gw.id = c.gateway_id))) +WHERE ((c.hangup_at IS NULL) AND (c.direction IS NOT NULL)); + + +-- +-- Name: cc_member_view_attempt; Type: VIEW; Schema: call_center; Owner: - +-- + +CREATE VIEW call_center.cc_member_view_attempt AS +SELECT t.id, + t.state, + call_center.cc_view_timestamp(t.last_state_change) AS last_state_change, + call_center.cc_view_timestamp(t.joined_at) AS joined_at, + call_center.cc_view_timestamp(t.offering_at) AS offering_at, + call_center.cc_view_timestamp(t.bridged_at) AS bridged_at, + call_center.cc_view_timestamp(t.reporting_at) AS reporting_at, + call_center.cc_view_timestamp(t.leaving_at) AS leaving_at, + call_center.cc_view_timestamp(t.timeout) AS timeout, + t.channel, + call_center.cc_get_lookup((t.queue_id)::bigint, cq.name) AS queue, + call_center.cc_get_lookup(t.member_id, cm.name) AS member, + t.member_call_id, + COALESCE(cm.variables, '{}'::jsonb) AS variables, + call_center.cc_get_lookup((t.agent_id)::bigint, (COALESCE(u.name, (u.username)::text))::character varying) AS agent, + t.agent_call_id, + t.weight AS "position", + call_center.cc_get_lookup((t.resource_id)::bigint, r.name) AS resource, + call_center.cc_get_lookup(t.bucket_id, (cb.name)::character varying) AS bucket, + call_center.cc_get_lookup(t.list_communication_id, l.name) AS list, + COALESCE(t.display, ''::character varying) AS display, + t.destination, + t.result, + t.domain_id, + t.queue_id, + t.bucket_id, + t.member_id, + t.agent_id, + t.joined_at AS joined_at_timestamp, + t.seq AS attempts +FROM (((((((call_center.cc_member_attempt t + LEFT JOIN call_center.cc_queue cq ON ((t.queue_id = cq.id))) + LEFT JOIN call_center.cc_member cm ON ((t.member_id = cm.id))) + LEFT JOIN call_center.cc_agent a ON ((t.agent_id = a.id))) + LEFT JOIN directory.wbt_user u ON (((u.id = a.user_id) AND (u.dc = a.domain_id)))) + LEFT JOIN call_center.cc_outbound_resource r ON ((r.id = t.resource_id))) + LEFT JOIN call_center.cc_bucket cb ON ((cb.id = t.bucket_id))) + LEFT JOIN call_center.cc_list l ON ((l.id = t.list_communication_id))); + + + +refresh materialized view call_center.cc_agent_today_stats; \ No newline at end of file diff --git a/store/sqlstore/storage-schema.sql b/store/sqlstore/storage-schema.sql index e9a28be..8a888f0 100644 --- a/store/sqlstore/storage-schema.sql +++ b/store/sqlstore/storage-schema.sql @@ -2,8 +2,8 @@ -- PostgreSQL database dump -- --- Dumped from database version 15.8 (Debian 15.8-1.pgdg120+1) --- Dumped by pg_dump version 15.8 (Debian 15.8-1.pgdg120+1) +-- Dumped from database version 15.9 (Debian 15.9-1.pgdg120+1) +-- Dumped by pg_dump version 15.9 (Debian 15.9-1.pgdg120+1) SET statement_timeout = 0; SET lock_timeout = 0; @@ -347,7 +347,12 @@ CREATE TABLE storage.files ( not_exists boolean, domain_id bigint NOT NULL, view_name character varying, - sha256sum character varying + sha256sum character varying, + channel character varying, + thumbnail jsonb, + retention_until timestamp with time zone, + uploaded_at timestamp with time zone GENERATED ALWAYS AS (to_timestamp((((created_at)::numeric / (1000)::numeric))::double precision)) STORED, + uploaded_by bigint ); @@ -588,6 +593,95 @@ CREATE SEQUENCE storage.file_jobs_id_seq ALTER SEQUENCE storage.file_jobs_id_seq OWNED BY storage.file_jobs.id; +-- +-- Name: file_policies; Type: TABLE; Schema: storage; Owner: - +-- + +CREATE TABLE storage.file_policies ( + id integer NOT NULL, + domain_id bigint NOT NULL, + created_at timestamp with time zone DEFAULT now() NOT NULL, + created_by bigint, + updated_at timestamp with time zone DEFAULT now() NOT NULL, + updated_by bigint, + name character varying DEFAULT ''::character varying NOT NULL, + enabled boolean DEFAULT true NOT NULL, + mime_types character varying[], + speed_download integer DEFAULT 0 NOT NULL, + speed_upload integer DEFAULT 0 NOT NULL, + description character varying, + channels character varying[], + retention_days integer DEFAULT 0 NOT NULL, + max_upload_size bigint DEFAULT 0 NOT NULL, + "position" integer NOT NULL +); + + +-- +-- Name: file_policies_id_seq; Type: SEQUENCE; Schema: storage; Owner: - +-- + +CREATE SEQUENCE storage.file_policies_id_seq + AS integer + START WITH 1 + INCREMENT BY 1 + NO MINVALUE + NO MAXVALUE + CACHE 1; + + +-- +-- Name: file_policies_id_seq; Type: SEQUENCE OWNED BY; Schema: storage; Owner: - +-- + +ALTER SEQUENCE storage.file_policies_id_seq OWNED BY storage.file_policies.id; + + +-- +-- Name: file_policies_position_seq; Type: SEQUENCE; Schema: storage; Owner: - +-- + +CREATE SEQUENCE storage.file_policies_position_seq + AS integer + START WITH 1 + INCREMENT BY 1 + NO MINVALUE + NO MAXVALUE + CACHE 1; + + +-- +-- Name: file_policies_position_seq; Type: SEQUENCE OWNED BY; Schema: storage; Owner: - +-- + +ALTER SEQUENCE storage.file_policies_position_seq OWNED BY storage.file_policies."position"; + + +-- +-- Name: file_policies_view; Type: VIEW; Schema: storage; Owner: - +-- + +CREATE VIEW storage.file_policies_view AS + SELECT p.id, + p.domain_id, + p.created_at, + storage.get_lookup(c.id, (COALESCE(c.name, (c.username)::text))::character varying) AS created_by, + p.updated_at, + storage.get_lookup(u.id, (COALESCE(u.name, (u.username)::text))::character varying) AS updated_by, + p.enabled, + p.name, + p.description, + p.channels, + p.mime_types, + p.speed_download, + p.speed_upload, + p.max_upload_size, + row_number() OVER (PARTITION BY p.domain_id ORDER BY p."position" DESC) AS "position" + FROM ((storage.file_policies p + LEFT JOIN directory.wbt_user c ON ((c.id = p.created_by))) + LEFT JOIN directory.wbt_user u ON ((u.id = p.updated_by))); + + -- -- Name: file_transcript_id_seq; Type: SEQUENCE; Schema: storage; Owner: - -- @@ -626,6 +720,35 @@ CREATE SEQUENCE storage.files_id_seq ALTER SEQUENCE storage.files_id_seq OWNED BY storage.files.id; +-- +-- Name: files_list; Type: VIEW; Schema: storage; Owner: - +-- + +CREATE VIEW storage.files_list AS + SELECT f.id, + f.name, + f.view_name, + f.size, + f.mime_type, + f.uuid, + f.uuid AS reference_id, + storage.get_lookup(p.id, (p.name)::character varying) AS profile, + f.uploaded_at, + storage.get_lookup(u.id, COALESCE((u.username)::character varying, (u.name)::character varying)) AS uploaded_by, + f.sha256sum, + f.channel, + f.thumbnail, + f.retention_until, + f.domain_id, + f.profile_id, + f.created_at, + f.properties, + f.instance + FROM ((storage.files f + LEFT JOIN storage.file_backend_profiles p ON ((f.id = f.profile_id))) + LEFT JOIN directory.wbt_user u ON ((u.id = f.uploaded_by))); + + -- -- Name: files_statistics_id_seq; Type: SEQUENCE; Schema: storage; Owner: - -- @@ -858,7 +981,8 @@ CREATE TABLE storage.upload_file_jobs ( domain_id bigint NOT NULL, view_name character varying, props jsonb, - sha256sum character varying + sha256sum character varying, + channel character varying ); @@ -916,6 +1040,20 @@ ALTER TABLE ONLY storage.file_backend_profiles_acl ALTER COLUMN id SET DEFAULT n ALTER TABLE ONLY storage.file_jobs ALTER COLUMN id SET DEFAULT nextval('storage.file_jobs_id_seq'::regclass); +-- +-- Name: file_policies id; Type: DEFAULT; Schema: storage; Owner: - +-- + +ALTER TABLE ONLY storage.file_policies ALTER COLUMN id SET DEFAULT nextval('storage.file_policies_id_seq'::regclass); + + +-- +-- Name: file_policies position; Type: DEFAULT; Schema: storage; Owner: - +-- + +ALTER TABLE ONLY storage.file_policies ALTER COLUMN "position" SET DEFAULT nextval('storage.file_policies_position_seq'::regclass); + + -- -- Name: file_transcript id; Type: DEFAULT; Schema: storage; Owner: - -- @@ -997,6 +1135,14 @@ ALTER TABLE ONLY storage.file_jobs ADD CONSTRAINT file_jobs_pkey PRIMARY KEY (id); +-- +-- Name: file_policies file_policies_pkey; Type: CONSTRAINT; Schema: storage; Owner: - +-- + +ALTER TABLE ONLY storage.file_policies + ADD CONSTRAINT file_policies_pkey PRIMARY KEY (id); + + -- -- Name: file_transcript file_transcript_pk; Type: CONSTRAINT; Schema: storage; Owner: - -- @@ -1154,6 +1300,34 @@ CREATE UNIQUE INDEX file_backend_profiles_domain_udx ON storage.file_backend_pro CREATE UNIQUE INDEX file_jobs_file_id_uindex ON storage.file_jobs USING btree (file_id); +-- +-- Name: file_policies_created_by_index; Type: INDEX; Schema: storage; Owner: - +-- + +CREATE INDEX file_policies_created_by_index ON storage.file_policies USING btree (created_by); + + +-- +-- Name: file_policies_domain_id_index; Type: INDEX; Schema: storage; Owner: - +-- + +CREATE INDEX file_policies_domain_id_index ON storage.file_policies USING btree (domain_id); + + +-- +-- Name: file_policies_id_domain_id_uindex; Type: INDEX; Schema: storage; Owner: - +-- + +CREATE UNIQUE INDEX file_policies_id_domain_id_uindex ON storage.file_policies USING btree (id, domain_id); + + +-- +-- Name: file_policies_updated_by_index; Type: INDEX; Schema: storage; Owner: - +-- + +CREATE INDEX file_policies_updated_by_index ON storage.file_policies USING btree (updated_by); + + -- -- Name: file_transcript_file_id_profile_id_locale_uindex; Type: INDEX; Schema: storage; Owner: - -- @@ -1210,6 +1384,13 @@ CREATE INDEX files_created_at_not_removed_index ON storage.files USING btree (cr CREATE INDEX files_created_at_removed_index ON storage.files USING btree (created_at) INCLUDE (id) WHERE removed; +-- +-- Name: files_domain_id_uploaded_at_index; Type: INDEX; Schema: storage; Owner: - +-- + +CREATE INDEX files_domain_id_uploaded_at_index ON storage.files USING btree (domain_id, uploaded_at DESC); + + -- -- Name: files_domain_id_uuid_index; Type: INDEX; Schema: storage; Owner: - -- @@ -1224,6 +1405,13 @@ CREATE INDEX files_domain_id_uuid_index ON storage.files USING btree (domain_id, CREATE INDEX files_profile_id_created_at_index ON storage.files USING btree (created_at, COALESCE(profile_id, 0)) INCLUDE (id); +-- +-- Name: files_retention_until_index; Type: INDEX; Schema: storage; Owner: - +-- + +CREATE INDEX files_retention_until_index ON storage.files USING btree (retention_until) WHERE (retention_until IS NOT NULL); + + -- -- Name: files_statistics_domain_id_profile_id_mime_type_uindex; Type: INDEX; Schema: storage; Owner: - -- @@ -1238,6 +1426,13 @@ CREATE UNIQUE INDEX files_statistics_domain_id_profile_id_mime_type_uindex ON st CREATE UNIQUE INDEX files_statistics_id_uindex ON storage.files_statistics USING btree (id); +-- +-- Name: files_uploaded_by_index; Type: INDEX; Schema: storage; Owner: - +-- + +CREATE INDEX files_uploaded_by_index ON storage.files USING btree (uploaded_by); + + -- -- Name: import_template_acl_grantor_idx; Type: INDEX; Schema: storage; Owner: - -- @@ -1294,6 +1489,13 @@ CREATE TRIGGER cognitive_profile_services_set_rbac_acl AFTER INSERT ON storage.c CREATE TRIGGER file_backend_profiles_set_rbac_acl AFTER INSERT ON storage.file_backend_profiles FOR EACH ROW EXECUTE FUNCTION storage.tg_obj_default_rbac('file_backend_profiles'); +-- +-- Name: file_policies file_policies_set_rbac_acl; Type: TRIGGER; Schema: storage; Owner: - +-- + +CREATE TRIGGER file_policies_set_rbac_acl AFTER INSERT ON storage.file_policies FOR EACH ROW EXECUTE FUNCTION storage.tg_obj_default_rbac('file_policies'); + + -- -- Name: import_template import_template_set_rbac_acl; Type: TRIGGER; Schema: storage; Owner: - -- @@ -1395,6 +1597,30 @@ ALTER TABLE ONLY storage.cognitive_profile_services_acl ADD CONSTRAINT file_cognitive_profile_services_acl_subject_fk FOREIGN KEY (subject, dc) REFERENCES directory.wbt_auth(id, dc) ON DELETE CASCADE; +-- +-- Name: file_policies file_policies_wbt_domain_dc_fk; Type: FK CONSTRAINT; Schema: storage; Owner: - +-- + +ALTER TABLE ONLY storage.file_policies + ADD CONSTRAINT file_policies_wbt_domain_dc_fk FOREIGN KEY (domain_id) REFERENCES directory.wbt_domain(dc) ON UPDATE CASCADE ON DELETE CASCADE; + + +-- +-- Name: file_policies file_policies_wbt_user_id_fk; Type: FK CONSTRAINT; Schema: storage; Owner: - +-- + +ALTER TABLE ONLY storage.file_policies + ADD CONSTRAINT file_policies_wbt_user_id_fk FOREIGN KEY (created_by) REFERENCES directory.wbt_user(id) ON DELETE SET NULL; + + +-- +-- Name: file_policies file_policies_wbt_user_id_fk_2; Type: FK CONSTRAINT; Schema: storage; Owner: - +-- + +ALTER TABLE ONLY storage.file_policies + ADD CONSTRAINT file_policies_wbt_user_id_fk_2 FOREIGN KEY (updated_by) REFERENCES directory.wbt_user(id) ON DELETE SET NULL; + + -- -- Name: file_transcript file_transcript_cognitive_profile_services_id_fk; Type: FK CONSTRAINT; Schema: storage; Owner: - -- @@ -1411,6 +1637,14 @@ ALTER TABLE ONLY storage.file_transcript ADD CONSTRAINT file_transcript_files_id_fk FOREIGN KEY (file_id) REFERENCES storage.files(id) ON UPDATE SET NULL ON DELETE SET NULL; +-- +-- Name: files files_wbt_user_id_fk; Type: FK CONSTRAINT; Schema: storage; Owner: - +-- + +ALTER TABLE ONLY storage.files + ADD CONSTRAINT files_wbt_user_id_fk FOREIGN KEY (uploaded_by) REFERENCES directory.wbt_user(id) ON DELETE SET NULL; + + -- -- Name: import_template_acl import_template_acl_domain_fk; Type: FK CONSTRAINT; Schema: storage; Owner: - -- @@ -1594,6 +1828,20 @@ GRANT SELECT ON TABLE storage.file_backend_profiles_view TO grafana; GRANT SELECT ON SEQUENCE storage.file_jobs_id_seq TO grafana; +-- +-- Name: TABLE file_policies; Type: ACL; Schema: storage; Owner: - +-- + +GRANT SELECT ON TABLE storage.file_policies TO grafana; + + +-- +-- Name: TABLE file_policies_view; Type: ACL; Schema: storage; Owner: - +-- + +GRANT SELECT ON TABLE storage.file_policies_view TO grafana; + + -- -- Name: SEQUENCE file_transcript_id_seq; Type: ACL; Schema: storage; Owner: - -- @@ -1608,6 +1856,13 @@ GRANT SELECT ON SEQUENCE storage.file_transcript_id_seq TO grafana; GRANT SELECT ON SEQUENCE storage.files_id_seq TO grafana; +-- +-- Name: TABLE files_list; Type: ACL; Schema: storage; Owner: - +-- + +GRANT SELECT ON TABLE storage.files_list TO grafana; + + -- -- Name: SEQUENCE files_statistics_id_seq; Type: ACL; Schema: storage; Owner: - --