From 6c60706653b6be18537e41bd2713be0583c590b5 Mon Sep 17 00:00:00 2001
From: "i.navrotskyj" <i.navrotskyj@gmail.com>
Date: Fri, 26 Apr 2024 10:58:05 +0300
Subject: [PATCH] DEV-3338

---
 call_manager/call.go  | 12 ++++++++++++
 queue/call.go         |  7 ++++++-
 queue/call_predict.go |  2 +-
 3 files changed, 19 insertions(+), 2 deletions(-)

diff --git a/call_manager/call.go b/call_manager/call.go
index 5701bb9f..68e03885 100644
--- a/call_manager/call.go
+++ b/call_manager/call.go
@@ -53,6 +53,7 @@ type Call interface {
 	WaitSeconds() int
 
 	AmdResult() string
+	HasAmdError() bool
 	IsHuman() bool
 
 	WaitForHangup()
@@ -533,6 +534,17 @@ func (call *CallImpl) IsHuman() bool {
 	return call.amdResult == AmdHuman || call.amdResult == AmdNotSure
 }
 
+func (call *CallImpl) HasAmdError() bool {
+	call.RLock()
+	f := call.amdAiResult
+	call.RUnlock()
+	if f.Error != "" || f.Result == "undefined" {
+		return true
+	}
+
+	return false
+}
+
 func (call *CallImpl) DurationSeconds() int {
 	if call.hangupAt > 0 {
 		return int(call.hangupAt-call.ringingAt) / 1000
diff --git a/queue/call.go b/queue/call.go
index 3c8b7fd6..eb461725 100644
--- a/queue/call.go
+++ b/queue/call.go
@@ -263,11 +263,16 @@ func IsHuman(call call_manager.Call, amd *model.QueueAmdSettings) bool {
 
 	if amd.Ai {
 		aiAmd := call.AiResult()
+		answered := call.Answered()
 		if aiAmd.Error != "" || aiAmd.Result == "undefined" {
-			return true // TODO ?
+			return answered // TODO ? DEV-3338
 		}
 		for _, v := range amd.PositiveTags {
 			if v == aiAmd.Result {
+				if !answered && call.HangupAt() == 0 { // TODO ? DEV-3338
+					call.Hangup(model.CALL_HANGUP_NORMAL_UNSPECIFIED, false, nil)
+					return false
+				}
 				return true
 			}
 		}
diff --git a/queue/call_predict.go b/queue/call_predict.go
index 0d301b7d..f600d443 100644
--- a/queue/call_predict.go
+++ b/queue/call_predict.go
@@ -226,7 +226,7 @@ retry_:
 			switch state {
 			case call_manager.CALL_STATE_ACCEPT, call_manager.CALL_STATE_DETECT_AMD:
 				// FIXME
-				if (state == call_manager.CALL_STATE_ACCEPT && queue.Amd != nil && queue.Amd.Enabled) || (state == call_manager.CALL_STATE_DETECT_AMD && !IsHuman(mCall, queue.Amd)) {
+				if (state == call_manager.CALL_STATE_ACCEPT && !mCall.HasAmdError() && queue.Amd != nil && queue.Amd.Enabled) || (state == call_manager.CALL_STATE_DETECT_AMD && !IsHuman(mCall, queue.Amd)) {
 					continue
 				}