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FAQ.json
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[
{
"question": "What types of flowers do you offer?",
"answer": "We offer a wide variety of flowers including roses, lilies, tulips, sunflowers, orchids, and seasonal bouquets. Our selection changes regularly to ensure freshness and variety."
},
{
"question": "How do I place an order?",
"answer": "You can place an order easily through our website. Simply browse our selection, choose your desired flowers, add them to your cart, and proceed to checkout. You'll need to provide delivery details and payment information to complete your order."
},
{
"question": "What are your delivery options?",
"answer": "We offer same-day delivery for orders placed before noon, next-day delivery, and scheduled delivery for future dates. Delivery options may vary based on your location and the availability of the flowers you've selected."
},
{
"question": "Do you offer international shipping?",
"answer": "Currently, we only offer delivery within the country. We're working on expanding our services internationally in the future."
},
{
"question": "How do I ensure my flowers stay fresh?",
"answer": "To keep your flowers fresh, change the water every 2-3 days, trim the stems at an angle, remove any leaves below the waterline, and keep the flowers away from direct sunlight and heat sources."
},
{
"question": "Can I customize my bouquet?",
"answer": "Yes, we offer customization options. You can choose specific flowers, colors, and arrangements. For special requests, please contact our customer service team."
},
{
"question": "What if my flowers arrive damaged?",
"answer": "We have a 100% satisfaction guarantee. If your flowers arrive damaged or you're not satisfied with your order, please contact us within 24 hours of delivery, and we'll either replace your order or provide a full refund."
},
{
"question": "Do you offer subscription services?",
"answer": "Yes, we offer weekly, bi-weekly, and monthly flower subscription services. You can choose the frequency, duration, and type of flowers you'd like to receive regularly."
},
{
"question": "What payment methods do you accept?",
"answer": "We accept all major credit cards, PayPal, and Apple Pay for online orders. For large corporate orders, we also offer invoicing options."
},
{
"question": "Can I include a personalized message with my flower delivery?",
"answer": "Absolutely! During the checkout process, you'll have the option to add a personalized message card to your order at no extra cost."
},
{
"question": "Do you offer eco-friendly or sustainable options?",
"answer": "Yes, we have a range of eco-friendly options including locally sourced flowers, biodegradable packaging, and potted plants that can be replanted."
},
{
"question": "What if the recipient isn't home when the flowers are delivered?",
"answer": "If the recipient isn't home, our delivery person will try to leave the flowers in a safe place. If that's not possible, we'll leave a note and attempt redelivery the next day."
},
{
"question": "Do you offer corporate or event services?",
"answer": "Yes, we provide flower arrangements for corporate events, weddings, and other special occasions. Please contact our events team for more information and custom quotes."
},
{
"question": "How far in advance should I order for special occasions like Valentine's Day?",
"answer": "For major holidays like Valentine's Day, Mother's Day, or Christmas, we recommend placing your order at least 1-2 weeks in advance to ensure availability and timely delivery."
},
{
"question": "Can I track my order?",
"answer": "Yes, once your order is dispatched, you'll receive a tracking number via email that you can use to monitor the status and estimated delivery time of your flowers."
},
{
"question": "Do you offer flower care tips?",
"answer": "Yes, each bouquet comes with a care instruction card. You can also find detailed flower care guides on our website under the 'Flower Care' section."
},
{
"question": "What if the flowers I want are out of season?",
"answer": "If certain flowers are out of season, we offer similar alternatives or can create custom arrangements using in-season blooms that match your desired style and color scheme."
},
{
"question": "Do you offer gift options besides flowers?",
"answer": "Yes, we offer complementary gifts such as chocolates, teddy bears, balloons, and gift baskets that can be added to your flower order or purchased separately."
},
{
"question": "How do I know which flowers are appropriate for different occasions?",
"answer": "Our website provides guidance on flower meanings and appropriate choices for various occasions. You can also chat with our customer service team for personalized recommendations."
},
{
"question": "What's your return policy?",
"answer": "Due to the perishable nature of flowers, we don't accept returns. However, if you're unsatisfied with your order, please contact us within 24 hours of delivery, and we'll work to resolve the issue to your satisfaction."
}
]