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14-Business-Function(Baseline).archimate
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14-Business-Function(Baseline).archimate
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<?xml version="1.0" encoding="UTF-8"?>
<archimate:model xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:archimate="http://www.archimatetool.com/archimate" name="ArchiSurance_Practice" id="id-f0607ad9eb0845a8829f43f5f7c676ff" version="5.0.0">
<folder name="Strategy" id="id-a325666baa9e42328cb3885be26ee808" type="strategy">
<folder name="Course of Action" id="id-0d09913e2de94b3d9a7488c65f5e47c1">
<element xsi:type="archimate:CourseOfAction" name="Digital Customer Intimacy Strategy" id="id-dd7c6a22e1a445fc9fc6ece93f9cfd91"/>
</folder>
<folder name="Capability" id="id-54ee294e48f648d4b7e703b646076c71">
<folder name="Business Management" id="id-a49ea6698ce64abd99d1974e61728b2d">
<element xsi:type="archimate:Capability" name="Enterprise Architecture" id="id-e1969811f34446ec925aa0bd89b535f3"/>
<element xsi:type="archimate:Capability" name="Fiscal & Accounting Management" id="id-17184717a84b4bc9bad3d1429d1f8329"/>
<element xsi:type="archimate:Capability" name="Performance Management" id="id-2b61b6275fc3428a85bb7ce460c3393c"/>
<element xsi:type="archimate:Capability" name="Risk & Compliance Management" id="id-d10296ca9de44918965417dbc775136c"/>
<element xsi:type="archimate:Capability" name="Strategic Management" id="id-22910f0d6e574ba5ba3d095ce0a137df"/>
</folder>
<folder name="Product Management" id="id-012f92412ac5405d84a94292cd11a314">
<element xsi:type="archimate:Capability" name="Product Definition" id="id-9f8442949217427ea52716053f8f2621"/>
<element xsi:type="archimate:Capability" name="Product Engineering" id="id-46405da66dda43a08c72083553607c1e"/>
</folder>
<folder name="Marketing" id="id-3b4f8f6b89934086bb1b0b185f068120">
<element xsi:type="archimate:Capability" name="Campaign Management" id="id-5dfb3d5b73c048f4afd78d72ea335ffa"/>
<element xsi:type="archimate:Capability" name="Market Development" id="id-a2e4c4f03bfc4a599ebab8e6c184fbd4"/>
</folder>
<folder name="Sales And Distribution" id="id-69ee50f5bd424f2b898115df8fd96d7e">
<element xsi:type="archimate:Capability" name="Distribution Channel Management" id="id-c783ea5d68964071843fd317ea6c92fb"/>
<element xsi:type="archimate:Capability" name="Sales Execution" id="id-a575ec6085b64d089510bd1560a3ef81"/>
</folder>
<folder name="Customer Management" id="id-c96ee8611b524f1da0a40e419d3bcfc2">
<element xsi:type="archimate:Capability" name="Customer Contact Management" id="id-141e7b135f024097ad60d13d5d8da140"/>
<element xsi:type="archimate:Capability" name="Customer Data Management" id="id-131efb4a63b64dfba856359a3107372e"/>
<element xsi:type="archimate:Capability" name="Customer Relation Management" id="id-fd4ed2a113c843439432949ff952ce9d"/>
<element xsi:type="archimate:Capability" name="Service Channel Management" id="id-ad3435751dd14a1a9235f79d63993e3e"/>
<element xsi:type="archimate:Capability" name="Digital Customer Management" id="id-6d877593be9843499ede290502331cfc"/>
</folder>
<folder name="Asset Management" id="id-deee6c48d84c42c7ad8c291a16df0ed4">
<element xsi:type="archimate:Capability" name="Asset Inventory Maintenance" id="id-e1f3aab1bf464f9c9091a8fe30a03204"/>
<element xsi:type="archimate:Capability" name="Investment Performance Management" id="id-03a6f7131e23455b9ddcb84db9df8268"/>
<element xsi:type="archimate:Capability" name="Investment Portfolio Management" id="id-4538a4228d6347418fdd982b17e567ac"/>
<element xsi:type="archimate:Capability" name="Investment Strategy Management" id="id-4777e62af95f42b0bbf266e725b64059"/>
</folder>
<folder name="Money Market Management" id="id-3514414ae4854ac28e51d017e42cae0e">
<element xsi:type="archimate:Capability" name="Accounts Management" id="id-506a80b9390344f7b0c8b4d13c9ada55"/>
<element xsi:type="archimate:Capability" name="Banking Management" id="id-99c939d1a7054aafabfb61d8a6f0a3c3"/>
<element xsi:type="archimate:Capability" name="Cash Flow Management" id="id-388eebfc1e704e22bacef499a260af6e"/>
<element xsi:type="archimate:Capability" name="Money Management" id="id-b363a11b315b406c9283529b34339807"/>
</folder>
<folder name="Policy and Claim Management" id="id-96b7d3735cbd4ae385291dcbbeff4c84">
<element xsi:type="archimate:Capability" name="Claim Administration" id="id-08bd78de2a0144b99d046cfa192ec632"/>
<element xsi:type="archimate:Capability" name="Claim Settlement" id="id-a5be595de0f143f1ae7642365a5fc70c"/>
<element xsi:type="archimate:Capability" name="Contract Administration" id="id-b55f7efcc5af4110bb975e3e78ad5f5f"/>
<element xsi:type="archimate:Capability" name="Contract Lifecycle Management" id="id-202d3b594e754eafbb87e74a5c3b839a"/>
<element xsi:type="archimate:Capability" name="Data-Driven Insurance" id="id-cb973b71b23e4e72b02cb8c8b519c5f8"/>
</folder>
<folder name="Business Support" id="id-16d1dcb7888c4735b8c3ba5188239628">
<element xsi:type="archimate:Capability" name="Facility Management" id="id-e9611c763ab746ee9008f46817e308ee"/>
<element xsi:type="archimate:Capability" name="HR Management" id="id-dc9a7f4f93b7437bab13bb70df01877a"/>
<element xsi:type="archimate:Capability" name="IT Management" id="id-699e237cdb794bd2b7cc2e544b3d2273"/>
<element xsi:type="archimate:Capability" name="Office Management" id="id-e23d948331af4daeb6c467cc8cd573cb"/>
<element xsi:type="archimate:Capability" name="Organization Development" id="id-574e962ef3ae45a9a9e728bf9d299034"/>
<element xsi:type="archimate:Capability" name="Process Management" id="id-f267eb7771c8485caad0f9e7b5e22fac"/>
</folder>
<element xsi:type="archimate:Capability" name="Business Management" id="id-b1f02a9e7d884a0988f9cc7d46d5978e"/>
<element xsi:type="archimate:Capability" name="Product Management" id="id-c4be40fce29c4895aac6b4f3136e3fac"/>
<element xsi:type="archimate:Capability" name="Asset Management" id="id-811d6f9bc48a46cab19eff2d6dd50827"/>
<element xsi:type="archimate:Capability" name="Business Support" id="id-012e2476e1dc4199bce9332e0f8ca46c"/>
<element xsi:type="archimate:Capability" name="Customer Management" id="id-81f31b93e64f4d6faf6ded97a4d21fc2"/>
<element xsi:type="archimate:Capability" name="Money Market Management" id="id-cf5fd4ecb67f42ec82e197848e2f4847"/>
<element xsi:type="archimate:Capability" name="Policy and Claim Management" id="id-d03cfe3302cf44d8a8dfdcb2e3182450"/>
<element xsi:type="archimate:Capability" name="Sales And Distribution" id="id-ab2df539597f4ae08defc2f6f5cd7ed1"/>
<element xsi:type="archimate:Capability" name="Marketing" id="id-9c8d3a0313e94cdd802cad86cc8d1463"/>
</folder>
<folder name="Resource" id="id-1d49808881d54c62b034b6511c97a243">
<element xsi:type="archimate:Resource" name="Enterprise-Wide CRM Automation" id="id-95f7f2986e6f492f8094ff1c24c08d12"/>
<element xsi:type="archimate:Resource" name="Integrated Back Office Automation" id="id-80beadbbb86e4ed3b305bde159c98093"/>
<element xsi:type="archimate:Resource" name="Social Media Apps" id="id-61a34172b3704647ab6d395d01b71419"/>
<element xsi:type="archimate:Resource" name="Staff with Social Media Competency" id="id-5058855aa78747038516e17fd429d13e"/>
<element xsi:type="archimate:Resource" name="Data Analysis Automation" id="id-760b6b8a6745487888e895906be10372"/>
<element xsi:type="archimate:Resource" name="External Data Sources" id="id-fe752c302d9545638948c66a0ed11551"/>
<element xsi:type="archimate:Resource" name="Staff with Data Analysis Competency" id="id-022bd5dbd524413e85a5d6fab51fdde5"/>
</folder>
<folder name="Value Stream" id="id-d4b7c14c4a134601855c2ec69e4a6594">
<folder name="Acquire Insurance Product" id="id-ddf4de00eeb448de897e64ecad196e77">
<element xsi:type="archimate:ValueStream" name="01 Develop Products" id="id-3730220bfa7f48cd95b46f8f11d3674a"/>
<element xsi:type="archimate:ValueStream" name="02 Market and Sell Products" id="id-d6464586d8ed4c05b7b90c501fe33019"/>
<element xsi:type="archimate:ValueStream" name="03 Manage Policies and Claims" id="id-e41450db175f4ee384327c48e1ccf643"/>
<element xsi:type="archimate:ValueStream" name="04 Serve Customers" id="id-1933be5b089848c7b0eb888578078d81"/>
</folder>
<element xsi:type="archimate:ValueStream" name="Acquire Insurance Product" id="id-7206f0857fb74ccaa3d391028e06d14e"/>
</folder>
</folder>
<folder name="Business" id="id-86efb96ef15a4d7f8f07cfd6c158754e" type="business">
<folder name="Actors" id="id-ea926cb8048a4f169ae4a774830376a1">
<element xsi:type="archimate:BusinessActor" name="ArchiSurance" id="id-ec01b489d3cc4745b18deaee37596c5b"/>
<element xsi:type="archimate:BusinessActor" name="Front Office" id="id-2ac6b5a7c90e45359811a693e40fca1d"/>
<element xsi:type="archimate:BusinessActor" name="Back Office" id="id-75daffff269c4f65909e8d228245107a"/>
<element xsi:type="archimate:BusinessActor" name="Shared Service Center" id="id-04c0ce5cab684488889f6ead81920128"/>
<element xsi:type="archimate:BusinessActor" name="Homeowner's & Travel Back Office" id="id-4d9fb708d29148879cfc75173bc14d28"/>
<element xsi:type="archimate:BusinessActor" name="Legal Expense Back Office" id="id-e32cb747336a4d82b1c84f8a15b5af6a"/>
<element xsi:type="archimate:BusinessActor" name="Auto Back Office" id="id-7f9aaca9874541028183e3ec5fea4901"/>
<element xsi:type="archimate:BusinessActor" name="Client" id="id-970ab09789e246f9822180ece1416a63"/>
<element xsi:type="archimate:BusinessActor" name="Bank" id="id-1b3feaf0c2d840a4a97bf5ae7b563106"/>
</folder>
<folder name="Business_Function" id="id-23899dd4f94c45368e3a1eb658e16093">
<element xsi:type="archimate:BusinessFunction" name="Claims Submission" id="id-fefab312c8fc4e0f8dee08b637fe81ce"/>
<element xsi:type="archimate:BusinessFunction" name="Actuarial" id="id-e9e45a5ee71e415db83b16b240b99fe6"/>
<element xsi:type="archimate:BusinessFunction" name="Banking" id="id-7c136ac7cc0f4d2bbd9b1eb870df4837"/>
<element xsi:type="archimate:BusinessFunction" name="Buying Insurance" id="id-85c0ee259e934e56962ee3176ebf3fbe"/>
<element xsi:type="archimate:BusinessFunction" name="Claims" id="id-d76e116716674d5eab95ad5d556ec820"/>
<element xsi:type="archimate:BusinessFunction" name="Customer Relations" id="id-06c0bce636004e398ac7fa688a5cf35a"/>
<element xsi:type="archimate:BusinessFunction" name="Document Processing" id="id-05064aa90f4b4d86ae20ab2cb7f18175"/>
<element xsi:type="archimate:BusinessFunction" name="Finance" id="id-4ad90e80bdf248bdbb40e9747ad8725d"/>
<element xsi:type="archimate:BusinessFunction" name="Information Provisioning" id="id-1f23c44d91a64ed6a9636bc1279bf7d3"/>
<element xsi:type="archimate:BusinessFunction" name="Investment Management" id="id-d54347c0d1ed43cda2624e1041debf9f"/>
<element xsi:type="archimate:BusinessFunction" name="Marketing" id="id-3e527061b83a4349a75e3cebd1da65b8"/>
<element xsi:type="archimate:BusinessFunction" name="Sales" id="id-4c559118def242459d0f5931590565b1"/>
<element xsi:type="archimate:BusinessFunction" name="Underwriting" id="id-931aa56cd9714ed197a1e9cbfe4345e6"/>
</folder>
</folder>
<folder name="Application" id="id-e7873fa99c264b74a8adca54f804ca99" type="application"/>
<folder name="Technology & Physical" id="id-266978397c8d450fa95fe381d5bc8cab" type="technology"/>
<folder name="Motivation" id="id-efc27e0a7f264ee1bd2070176560caae" type="motivation">
<folder name="Stakeholder" id="id-6eb1a6debd7a45beb3667b9cb8f3ba09">
<element xsi:type="archimate:Stakeholder" name="Board" id="id-5d4942e3f01a4daba7eb5b35c4953644"/>
<element xsi:type="archimate:Stakeholder" name="Customer" id="id-145b2526247f4f02bfef814812dc92d9"/>
</folder>
<folder name="Driver" id="id-e90084409fc54e4b8bd4daed4b286502">
<element xsi:type="archimate:Driver" name="Customer satisfaction" id="id-8c0c34d240a4441da93b8a1644564b9d"/>
<element xsi:type="archimate:Driver" name="Price" id="id-f7bad452ecaf4f40a0f9dd7c8d0cd6be"/>
<element xsi:type="archimate:Driver" name="Product Portfolio" id="id-bb88c6c14303496d968ffd92ee5404d3"/>
<element xsi:type="archimate:Driver" name="Profitability" id="id-97f6696d18a341ee913df7a97a9f4bd0"/>
<element xsi:type="archimate:Driver" name="Sales target" id="id-082e83c2ffcc4c91a05f73e56c99ec82"/>
<element xsi:type="archimate:Driver" name="Stakeholder satisfaction" id="id-82de9bd16c4c407892aa705eddc1261d"/>
</folder>
<folder name="Assessment" id="id-96fa4236bb70429e91bec820aadcd9f8">
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<element xsi:type="archimate:Assessment" name="Customers defecting to competitors with superior digital experiences" id="id-6faf1b7ff774435584aefa2727f5ba20"/>
<element xsi:type="archimate:Assessment" name="Customer defecting to competitors with lower Insurance Premiums" id="id-591f81fc78f44d62a14737921a9487e6"/>
<element xsi:type="archimate:Assessment" name="Inefficiencies in Internal Operations" id="id-ae55f73b5e0f427e8ff2c4227ca776c8"/>
<element xsi:type="archimate:Assessment" name="Strong Brand Position" id="id-fc72964ae4d44e449345fb781516fb13"/>
<element xsi:type="archimate:Assessment" name="Broad Product Coverage" id="id-b7b12713b0a3499188b3302a570392a0"/>
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<folder name="Goal" id="id-fbd7b2b214df46f69d42815c1f607459">
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<element xsi:type="archimate:Goal" name="Increase in revenue" id="id-b654149e8b4b49efa79f073473dfc305"/>
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<element xsi:type="archimate:Goal" name="Improved Customer Satisfaction" id="id-017f0a4a56654f818d9462ab6355e9b4"/>
<element xsi:type="archimate:Goal" name="Increase in Market Share" id="id-2644afb2957b421ba319d54fe8b9ec2b"/>
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<element xsi:type="archimate:Outcome" name="90% of Customer Interaction Online" id="id-5da9126e20754db7b0cb514bf9c76c6a"/>
<element xsi:type="archimate:Outcome" name="Best-in-Class Online Customer Experience" id="id-6af1b3e80d4d487aaf97a6e34c830481"/>
<element xsi:type="archimate:Outcome" name="Attractive Insurance Offering" id="id-cc5c4a6120ff42559fb867179bd3e5bf"/>
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<element xsi:type="archimate:Requirement" name="Shared Back Office Application for all Porducts" id="id-c7429e7256dd45779e04094470dac4b8"/>
<element xsi:type="archimate:Requirement" name="Support for Policy Administration" id="id-8ef1fdc0777a4403a4801d86abb0ea80"/>
<element xsi:type="archimate:Requirement" name="Support for Financial Transactions" id="id-bbd0385f84594601823b9f1006bfd621"/>
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<folder name="Requirement Breakdown" id="id-c1660d98fa4c4cbcb23db5a23d7d54bd">
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<element xsi:type="archimate:Requirement" name="Architectural Technical Requirements (copy)" id="id-dc9980246cfb4999931c2c9e51104c21"/>
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<element xsi:type="archimate:Requirement" name="Stolution Requirements & Trasition Requirements" id="id-f1e488b633be4cdc9f1b181de21d48d1"/>
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<element xsi:type="archimate:Value" name="Products offered and Sold to The Right Customers" id="id-ba263450ed8449a896f661f281994c4e"/>
<element xsi:type="archimate:Value" name="Products Perform According to Customer Expectations" id="id-c067b3ba860741208a80adc8ef96c136"/>
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</folder>
<folder name="Implementation & Migration" id="id-02997ebe92024138a25499b73aa3a7e0" type="implementation_migration"/>
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</element>
<element xsi:type="archimate:Location" name="LegallyYours" id="id-a7e374b5faab4b49a7511ccc88086135">
<documentation>Legal Expense insurance
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</element>
<element xsi:type="archimate:Location" name="PRO-FIT" id="id-a97e5b0ff9c040acbb0b4fca21769105">
<documentation>Auto insurance
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</element>
</folder>
</folder>
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Value Stream ................................................................................................. 16
Capabilities .................................................................................................... 17
Business Functions ........................................................................................ 18
Capabilities versus Business Functions ......................................................... 20
Business Processes ........................................................................................ 20
Requirements Realization .............................................................................. 21
Gap Analysis ................................................................................................. 22
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