ArchiSurance_Practice.archimate.bak

<?xml version="1.0" encoding="UTF-8"?>
<archimate:model xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:archimate="http://www.archimatetool.com/archimate" name="ArchiSurance_Practice" id="id-f0607ad9eb0845a8829f43f5f7c676ff" version="5.0.0">
  <folder name="Strategy" id="id-a325666baa9e42328cb3885be26ee808" type="strategy">
    <folder name="Course of Action" id="id-0d09913e2de94b3d9a7488c65f5e47c1">
      <element xsi:type="archimate:CourseOfAction" name="Digital Customer Intimacy Strategy" id="id-dd7c6a22e1a445fc9fc6ece93f9cfd91"/>
    </folder>
    <folder name="Capability" id="id-54ee294e48f648d4b7e703b646076c71">
      <folder name="Business Management" id="id-a49ea6698ce64abd99d1974e61728b2d">
        <element xsi:type="archimate:Capability" name="Enterprise Architecture" id="id-e1969811f34446ec925aa0bd89b535f3"/>
        <element xsi:type="archimate:Capability" name="Fiscal &amp; Accounting Management" id="id-17184717a84b4bc9bad3d1429d1f8329"/>
        <element xsi:type="archimate:Capability" name="Performance Management" id="id-2b61b6275fc3428a85bb7ce460c3393c"/>
        <element xsi:type="archimate:Capability" name="Risk &amp; Compliance Management" id="id-d10296ca9de44918965417dbc775136c"/>
        <element xsi:type="archimate:Capability" name="Strategic Management" id="id-22910f0d6e574ba5ba3d095ce0a137df"/>
      </folder>
      <folder name="Product Management" id="id-012f92412ac5405d84a94292cd11a314">
        <element xsi:type="archimate:Capability" name="Product Definition" id="id-9f8442949217427ea52716053f8f2621"/>
        <element xsi:type="archimate:Capability" name="Product Engineering" id="id-46405da66dda43a08c72083553607c1e"/>
      </folder>
      <folder name="Marketing" id="id-3b4f8f6b89934086bb1b0b185f068120">
        <element xsi:type="archimate:Capability" name="Campaign Management" id="id-5dfb3d5b73c048f4afd78d72ea335ffa"/>
        <element xsi:type="archimate:Capability" name="Market Development" id="id-a2e4c4f03bfc4a599ebab8e6c184fbd4"/>
      </folder>
      <folder name="Sales And Distribution" id="id-69ee50f5bd424f2b898115df8fd96d7e">
        <element xsi:type="archimate:Capability" name="Distribution Channel Management" id="id-c783ea5d68964071843fd317ea6c92fb"/>
        <element xsi:type="archimate:Capability" name="Sales Execution" id="id-a575ec6085b64d089510bd1560a3ef81"/>
      </folder>
      <folder name="Customer Management" id="id-c96ee8611b524f1da0a40e419d3bcfc2">
        <folder name="Digital Customer Management" id="id-78e3148321bc41edb4dcdb01c8d66946">
          <element xsi:type="archimate:Capability" name="Digital Channel Management" id="id-7d705b2c3e5f40e6aae26f410c3de569">
            <property key="Phase" value="only tobe"/>
          </element>
        </folder>
        <element xsi:type="archimate:Capability" name="Customer Contact Management" id="id-141e7b135f024097ad60d13d5d8da140">
          <property key="Phase" value="both current &amp; tobe"/>
        </element>
        <element xsi:type="archimate:Capability" name="Customer Data Management" id="id-131efb4a63b64dfba856359a3107372e">
          <property key="Phase" value="both current &amp; tobe"/>
        </element>
        <element xsi:type="archimate:Capability" name="Customer Relation Management" id="id-fd4ed2a113c843439432949ff952ce9d">
          <property key="Phase" value="both current &amp; tobe"/>
        </element>
        <element xsi:type="archimate:Capability" name="Service Channel Management" id="id-ad3435751dd14a1a9235f79d63993e3e">
          <property key="Phase" value="both current &amp; tobe"/>
        </element>
        <element xsi:type="archimate:Capability" name="Digital Customer Management" id="id-6d877593be9843499ede290502331cfc">
          <property key="Phase" value="only tobe"/>
        </element>
      </folder>
      <folder name="Asset Management" id="id-deee6c48d84c42c7ad8c291a16df0ed4">
        <element xsi:type="archimate:Capability" name="Asset Inventory Maintenance" id="id-e1f3aab1bf464f9c9091a8fe30a03204"/>
        <element xsi:type="archimate:Capability" name="Investment Performance Management" id="id-03a6f7131e23455b9ddcb84db9df8268"/>
        <element xsi:type="archimate:Capability" name="Investment Portfolio Management" id="id-4538a4228d6347418fdd982b17e567ac"/>
        <element xsi:type="archimate:Capability" name="Investment Strategy Management" id="id-4777e62af95f42b0bbf266e725b64059"/>
      </folder>
      <folder name="Money Market Management" id="id-3514414ae4854ac28e51d017e42cae0e">
        <element xsi:type="archimate:Capability" name="Accounts Management" id="id-506a80b9390344f7b0c8b4d13c9ada55"/>
        <element xsi:type="archimate:Capability" name="Banking Management" id="id-99c939d1a7054aafabfb61d8a6f0a3c3"/>
        <element xsi:type="archimate:Capability" name="Cash Flow Management" id="id-388eebfc1e704e22bacef499a260af6e"/>
        <element xsi:type="archimate:Capability" name="Money Management" id="id-b363a11b315b406c9283529b34339807" profiles="id-76e4d63f8085458da25ffc6c3516c66b"/>
      </folder>
      <folder name="Policy and Claim Management" id="id-96b7d3735cbd4ae385291dcbbeff4c84">
        <folder name="Data-Driven Insurance" id="id-ea20147dced345cb9b144279fb718c55">
          <element xsi:type="archimate:Capability" name="Data Acquisition" id="id-418097bce12b458a82f5e2ca70ac794b">
            <property key="Phase" value="only tobe"/>
          </element>
          <element xsi:type="archimate:Capability" name="Data Analysis" id="id-3f2c4c1adcbe4946a532830286481394">
            <property key="Phase" value="only tobe"/>
          </element>
        </folder>
        <element xsi:type="archimate:Capability" name="Claim Administration" id="id-08bd78de2a0144b99d046cfa192ec632">
          <property key="Phase" value="both current &amp; tobe"/>
        </element>
        <element xsi:type="archimate:Capability" name="Claim Settlement" id="id-a5be595de0f143f1ae7642365a5fc70c">
          <property key="Phase" value="both current &amp; tobe"/>
        </element>
        <element xsi:type="archimate:Capability" name="Contract Administration" id="id-b55f7efcc5af4110bb975e3e78ad5f5f">
          <property key="Phase" value="both current &amp; tobe"/>
        </element>
        <element xsi:type="archimate:Capability" name="Contract Lifecycle Management" id="id-202d3b594e754eafbb87e74a5c3b839a">
          <property key="Phase" value="both current &amp; tobe"/>
        </element>
        <element xsi:type="archimate:Capability" name="Data-Driven Insurance" id="id-cb973b71b23e4e72b02cb8c8b519c5f8">
          <property key="Phase" value="only tobe"/>
        </element>
      </folder>
      <folder name="Business Support" id="id-16d1dcb7888c4735b8c3ba5188239628">
        <element xsi:type="archimate:Capability" name="Facility Management" id="id-e9611c763ab746ee9008f46817e308ee"/>
        <element xsi:type="archimate:Capability" name="HR Management" id="id-dc9a7f4f93b7437bab13bb70df01877a"/>
        <element xsi:type="archimate:Capability" name="IT Management" id="id-699e237cdb794bd2b7cc2e544b3d2273"/>
        <element xsi:type="archimate:Capability" name="Office Management" id="id-e23d948331af4daeb6c467cc8cd573cb"/>
        <element xsi:type="archimate:Capability" name="Organization Development" id="id-574e962ef3ae45a9a9e728bf9d299034"/>
        <element xsi:type="archimate:Capability" name="Process Management" id="id-f267eb7771c8485caad0f9e7b5e22fac"/>
      </folder>
      <element xsi:type="archimate:Capability" name="Business Management" id="id-b1f02a9e7d884a0988f9cc7d46d5978e"/>
      <element xsi:type="archimate:Capability" name="Product Management" id="id-c4be40fce29c4895aac6b4f3136e3fac" profiles="id-76e4d63f8085458da25ffc6c3516c66b"/>
      <element xsi:type="archimate:Capability" name="Asset Management" id="id-811d6f9bc48a46cab19eff2d6dd50827" profiles="id-76e4d63f8085458da25ffc6c3516c66b"/>
      <element xsi:type="archimate:Capability" name="Business Support" id="id-012e2476e1dc4199bce9332e0f8ca46c"/>
      <element xsi:type="archimate:Capability" name="Customer Management" id="id-81f31b93e64f4d6faf6ded97a4d21fc2" profiles="id-76e4d63f8085458da25ffc6c3516c66b">
        <property key="Phase" value="both current &amp; tobe"/>
      </element>
      <element xsi:type="archimate:Capability" name="Money Market Management" id="id-cf5fd4ecb67f42ec82e197848e2f4847" profiles="id-76e4d63f8085458da25ffc6c3516c66b"/>
      <element xsi:type="archimate:Capability" name="Policy and Claim Management" id="id-d03cfe3302cf44d8a8dfdcb2e3182450" profiles="id-76e4d63f8085458da25ffc6c3516c66b">
        <property key="Phase" value="both current &amp; tobe"/>
      </element>
      <element xsi:type="archimate:Capability" name="Sales And Distribution" id="id-ab2df539597f4ae08defc2f6f5cd7ed1"/>
      <element xsi:type="archimate:Capability" name="Marketing" id="id-9c8d3a0313e94cdd802cad86cc8d1463"/>
    </folder>
    <folder name="Resource" id="id-1d49808881d54c62b034b6511c97a243">
      <element xsi:type="archimate:Resource" name="Enterprise-Wide CRM Automation" id="id-95f7f2986e6f492f8094ff1c24c08d12"/>
      <element xsi:type="archimate:Resource" name="Integrated Back Office Automation" id="id-80beadbbb86e4ed3b305bde159c98093"/>
      <element xsi:type="archimate:Resource" name="Social Media Apps" id="id-61a34172b3704647ab6d395d01b71419"/>
      <element xsi:type="archimate:Resource" name="Staff with Social Media Competency" id="id-5058855aa78747038516e17fd429d13e"/>
      <element xsi:type="archimate:Resource" name="Data Analysis Automation" id="id-760b6b8a6745487888e895906be10372"/>
      <element xsi:type="archimate:Resource" name="Data Sources" id="id-fe752c302d9545638948c66a0ed11551"/>
      <element xsi:type="archimate:Resource" name="Staff with Data Analysis Competency" id="id-022bd5dbd524413e85a5d6fab51fdde5"/>
    </folder>
    <folder name="Value Stream" id="id-d4b7c14c4a134601855c2ec69e4a6594">
      <folder name="Acquire Insurance Product" id="id-ddf4de00eeb448de897e64ecad196e77">
        <element xsi:type="archimate:ValueStream" name="01 Develop Products" id="id-3730220bfa7f48cd95b46f8f11d3674a"/>
        <element xsi:type="archimate:ValueStream" name="02 Market and Sell Products" id="id-d6464586d8ed4c05b7b90c501fe33019"/>
        <element xsi:type="archimate:ValueStream" name="03 Manage Policies and Claims" id="id-e41450db175f4ee384327c48e1ccf643"/>
        <element xsi:type="archimate:ValueStream" name="04 Serve Customers" id="id-1933be5b089848c7b0eb888578078d81"/>
      </folder>
      <element xsi:type="archimate:ValueStream" name="Acquire Insurance Product" id="id-7206f0857fb74ccaa3d391028e06d14e"/>
    </folder>
  </folder>
  <folder name="Business" id="id-86efb96ef15a4d7f8f07cfd6c158754e" type="business">
    <folder name="Actors" id="id-ea926cb8048a4f169ae4a774830376a1">
      <element xsi:type="archimate:BusinessActor" name="ArchiSurance" id="id-ec01b489d3cc4745b18deaee37596c5b"/>
      <element xsi:type="archimate:BusinessActor" name="Front Office" id="id-2ac6b5a7c90e45359811a693e40fca1d"/>
      <element xsi:type="archimate:BusinessActor" name="Back Office" id="id-75daffff269c4f65909e8d228245107a"/>
      <element xsi:type="archimate:BusinessActor" name="Shared Service Center" id="id-04c0ce5cab684488889f6ead81920128"/>
      <element xsi:type="archimate:BusinessActor" name="Homeowner's &amp; Travel Back Office" id="id-4d9fb708d29148879cfc75173bc14d28"/>
      <element xsi:type="archimate:BusinessActor" name="Legal Expense Back Office" id="id-e32cb747336a4d82b1c84f8a15b5af6a"/>
      <element xsi:type="archimate:BusinessActor" name="Auto Back Office" id="id-7f9aaca9874541028183e3ec5fea4901"/>
      <element xsi:type="archimate:BusinessActor" name="Client" id="id-970ab09789e246f9822180ece1416a63"/>
      <element xsi:type="archimate:BusinessActor" name="Bank" id="id-1b3feaf0c2d840a4a97bf5ae7b563106"/>
      <element xsi:type="archimate:BusinessActor" name="Customer Service" id="id-7fad0960724144d1bf9346e77665e0ab"/>
      <element xsi:type="archimate:BusinessActor" name="Business Intelligence Team" id="id-cfd2f76b350f4e6b9f5dc65cbb3b1e02"/>
    </folder>
    <folder name="Business_Function" id="id-23899dd4f94c45368e3a1eb658e16093">
      <element xsi:type="archimate:BusinessFunction" name="Claims Submission" id="id-fefab312c8fc4e0f8dee08b637fe81ce"/>
      <element xsi:type="archimate:BusinessFunction" name="Actuarial" id="id-e9e45a5ee71e415db83b16b240b99fe6" profiles="id-67f91dbfafed401ea309278a37098300"/>
      <element xsi:type="archimate:BusinessFunction" name="Banking" id="id-7c136ac7cc0f4d2bbd9b1eb870df4837"/>
      <element xsi:type="archimate:BusinessFunction" name="Buying Insurance" id="id-85c0ee259e934e56962ee3176ebf3fbe"/>
      <element xsi:type="archimate:BusinessFunction" name="Claims" id="id-d76e116716674d5eab95ad5d556ec820"/>
      <element xsi:type="archimate:BusinessFunction" name="Customer Relations" id="id-06c0bce636004e398ac7fa688a5cf35a" profiles="id-67f91dbfafed401ea309278a37098300"/>
      <element xsi:type="archimate:BusinessFunction" name="Document Processing" id="id-05064aa90f4b4d86ae20ab2cb7f18175"/>
      <element xsi:type="archimate:BusinessFunction" name="Finance" id="id-4ad90e80bdf248bdbb40e9747ad8725d" profiles="id-67f91dbfafed401ea309278a37098300"/>
      <element xsi:type="archimate:BusinessFunction" name="Information Provisioning" id="id-1f23c44d91a64ed6a9636bc1279bf7d3"/>
      <element xsi:type="archimate:BusinessFunction" name="Investment Management" id="id-d54347c0d1ed43cda2624e1041debf9f" profiles="id-67f91dbfafed401ea309278a37098300"/>
      <element xsi:type="archimate:BusinessFunction" name="Marketing" id="id-3e527061b83a4349a75e3cebd1da65b8"/>
      <element xsi:type="archimate:BusinessFunction" name="Sales" id="id-4c559118def242459d0f5931590565b1"/>
      <element xsi:type="archimate:BusinessFunction" name="Underwriting" id="id-931aa56cd9714ed197a1e9cbfe4345e6" profiles="id-67f91dbfafed401ea309278a37098300"/>
      <element xsi:type="archimate:BusinessFunction" name="Claims Handling" id="id-fb5a7062d5284a39a2c528e57efd8b4a" profiles="id-67f91dbfafed401ea309278a37098300"/>
    </folder>
    <folder name="Business_Event" id="id-668791aa57904872a6b73e6bb1abe13b">
      <element xsi:type="archimate:BusinessEvent" name="Request For Insurance Received" id="id-9c5fae1e7cac45868051b8e5ccd6ddc8"/>
      <element xsi:type="archimate:BusinessEvent" name="Claim Received" id="id-0a14be1097cb426491a002094cdd57ab"/>
      <element xsi:type="archimate:BusinessEvent" name="Claim Rejected" id="id-3f0bc69461344c05b82040747fdd888d"/>
    </folder>
    <folder name="Business_Process" id="id-4dbcea2878d94fe099e97c5e17709cf3">
      <folder name="Issue New Policy" id="id-fe3f3b633e4c4bdaab833ad3fd416ef1">
        <element xsi:type="archimate:BusinessProcess" name="Underwrite Risk" id="id-3e76ab9cf4ef45d594d7bf65a398ecac"/>
        <element xsi:type="archimate:BusinessProcess" name="Produce Policy" id="id-1808f45b52c2441a97eeb21bab408ede"/>
        <element xsi:type="archimate:BusinessProcess" name="Accept Policy" id="id-53f643f6e48e46d59c120249114551c3"/>
      </folder>
      <folder name="Handle Claim" id="id-b139e78c3b124fe3abd985be8b61d352">
        <element xsi:type="archimate:BusinessProcess" name="Capture Information" id="id-7aeb79a8a4f1436994fab266369cfed0"/>
        <element xsi:type="archimate:BusinessProcess" name="Notify Additional Stakeholders" id="id-07293b26ff584157a9675579b51872ae"/>
        <element xsi:type="archimate:BusinessProcess" name="Validate" id="id-6e6386f7efae42a0a0763893ae33af01"/>
        <element xsi:type="archimate:BusinessProcess" name="Investigate" id="id-14609439334e4b7b89814c9cdce8021d"/>
        <element xsi:type="archimate:BusinessProcess" name="Pay" id="id-02905dd4159f463b9156ad17904c6d1b"/>
      </folder>
      <element xsi:type="archimate:BusinessProcess" name="L1 Issue New Policy" id="id-2f6926aeb69a4e7da560de0c66eb0a94"/>
      <element xsi:type="archimate:BusinessProcess" name="L1 Handle Claim" id="id-bd37b472c68a4b909f690a0da08ffe6a"/>
      <element xsi:type="archimate:BusinessProcess" name="L1 Calculate Insurance Premium" id="id-6b76404bcb9a465495f5c261f5589835"/>
    </folder>
    <folder name="Business _Object" id="id-5683f210c4cb4999a7ebeb848e783c9d">
      <element xsi:type="archimate:BusinessObject" name="Customer Record" id="id-c2958184a9324f919fe6ce15a3d8460a"/>
      <element xsi:type="archimate:BusinessObject" name="Insurance File" id="id-a091a72e66c14a7ba491e56651932078"/>
      <element xsi:type="archimate:BusinessObject" name="Insurance Request" id="id-2ff89b4b42ee43c2b43c234c2d1e891e"/>
      <element xsi:type="archimate:BusinessObject" name="Insurance Policy" id="id-17be38fda14e4974a39271e0b2f8393d"/>
      <element xsi:type="archimate:BusinessObject" name="Claim" id="id-76729d0315754f0a8f84ad981a3e68b7"/>
      <element xsi:type="archimate:BusinessObject" name="Travel Insurance Policy" id="id-ef3e8f8b93f544fb8c431a95775d36a2"/>
      <element xsi:type="archimate:BusinessObject" name="Homeowner's Insurance Policy" id="id-7ddf3eac5c234aae848f141c48aa5858"/>
      <element xsi:type="archimate:BusinessObject" name="Auto Insurance Policy" id="id-6f6dd4fd62cc43e5bc55a295c96acab7"/>
      <element xsi:type="archimate:BusinessObject" name="Legal Expense Insurance Policy" id="id-8f29b76fd58a4f24a9de0242e65789fd"/>
    </folder>
  </folder>
  <folder name="Application" id="id-e7873fa99c264b74a8adca54f804ca99" type="application">
    <folder name="Application Service" id="id-056348038d87491eb931b2d1b82dd931">
      <folder name="F24" id="id-f9bab4743ed74b2d9d8737f4c426560e">
        <element xsi:type="archimate:ApplicationService" name="Scanning" id="id-0298ab59585542049ffafaf8601de9ec"/>
        <element xsi:type="archimate:ApplicationService" name="Customer Administration" id="id-3ddec1a2903d434a8d7207223b24320f"/>
        <element xsi:type="archimate:ApplicationService" name="Claims Administration" id="id-9f8c3daa20d34e29a6e6cc0cdd0e088e"/>
        <element xsi:type="archimate:ApplicationService" name="Printing" id="id-7418c92f63464641adb57e53c9911eaf"/>
        <element xsi:type="archimate:ApplicationService" name="Payment" id="id-2764b2a820d54e27bafc3e272e75a1fd"/>
      </folder>
      <element xsi:type="archimate:ApplicationService" name="Policy Administration Service" id="id-4d4161ddd4014aef98282c2d90b5741c"/>
      <element xsi:type="archimate:ApplicationService" name="Financial Service" id="id-3a0f278c72bf4e83b7ed42b7674f06cc"/>
      <element xsi:type="archimate:ApplicationService" name="CRM Data Access" id="id-a4ff2e5f63634111aeac4a550c41f7bb"/>
    </folder>
    <folder name="Application Component" id="id-8866be5ade544adeac03781ec55dcb11">
      <folder name="ArchiSurance Back Office Suite" id="id-3f5cd563fee541d3967f218dd3ff0f32">
        <element xsi:type="archimate:ApplicationComponent" name="AUTO-U" id="id-2c1fc56084664a4eab32bb1efdaf13bd"/>
        <element xsi:type="archimate:ApplicationComponent" name="P-ADMIN" id="id-72b308d751bc4514a9bc19187b8b7192"/>
        <element xsi:type="archimate:ApplicationComponent" name="VERSA-CLAIM" id="id-04c6536ffd3349028e632cd6282fb5a2"/>
        <element xsi:type="archimate:ApplicationComponent" name="P-CONFIG" id="id-700ece0e23a9459aa400aa17bdb89d65"/>
        <element xsi:type="archimate:ApplicationComponent" name="BRIMS" id="id-1c4b9e58d20048ff8efc0cb43364aef9"/>
      </folder>
      <element xsi:type="archimate:ApplicationComponent" name="ArchiSurance Back Office Suite" id="id-6610a957cdb44757b0b3f59ba7885bb3"/>
      <element xsi:type="archimate:ApplicationComponent" name="General CRM System" id="id-b21499b418c443d8b18d033907ce1266"/>
      <element xsi:type="archimate:ApplicationComponent" name="MyArchiSurance Mobile App" id="id-45523f61ed3643579078b65640932d1a"/>
      <element xsi:type="archimate:ApplicationComponent" name="Data Warehousing Solution" id="id-f3bac7dc9a2a4bd0a6ff856c57cde494"/>
      <element xsi:type="archimate:ApplicationComponent" name="Auto Insurance Application" id="id-bba5ad8d7e99407787c00d9c8b8e0f7f"/>
      <element xsi:type="archimate:ApplicationComponent" name="Call Center Application" id="id-de38273919394e238e6df505d2521689"/>
      <element xsi:type="archimate:ApplicationComponent" name="Document Management System" id="id-63500a4b6e0b4ff186e37322c0c90c8b"/>
      <element xsi:type="archimate:ApplicationComponent" name="Home &amp; Away Financial Application" id="id-c94a44ffe0f3470b919507325e2d44df"/>
      <element xsi:type="archimate:ApplicationComponent" name="Home &amp; Away Policy Administration" id="id-1bff260584824937b3af61bc7192acbc"/>
      <element xsi:type="archimate:ApplicationComponent" name="Legal Expense Back-Office System" id="id-2f59e59f3b79494bbd471468e670bd79"/>
      <element xsi:type="archimate:ApplicationComponent" name="Legal Expense CRM System" id="id-867102366ca34f68af18f77a4314116c"/>
      <element xsi:type="archimate:ApplicationComponent" name="Web Portal" id="id-0fa51663d3bd4a41bcb55c0f7fde4e9b"/>
    </folder>
    <folder name="Application Process" id="id-9010dc4a0bfd47a29cf6811adda5b21b">
      <element xsi:type="archimate:ApplicationProcess" name="L1 Process Data" id="id-a03daecf057a4a23908612b34f5d7f0d"/>
      <element xsi:type="archimate:ApplicationProcess" name="L2 Aggregate Data" id="id-6d186483107347ee821bac3926126530"/>
      <element xsi:type="archimate:ApplicationProcess" name="L2 Analyze Data" id="id-e7b7f3711ba14fa1a1b381e641eea2a4"/>
      <element xsi:type="archimate:ApplicationProcess" name="L2 Report Data" id="id-1d1108f313c845219b5b0b5da6a40e64"/>
    </folder>
    <folder name="Application Function" id="id-fad4cae180c74779b9716a5941cb5315">
      <element xsi:type="archimate:ApplicationFunction" name="Customer Data Access" id="id-271504efc1c942178d331e3b726c9213"/>
      <element xsi:type="archimate:ApplicationFunction" name="Policy Data Management" id="id-a3d93032e3fb4c3aa1cea5b3eaffdd02"/>
    </folder>
    <folder name="Data Object" id="id-896ce5895975465f905a398f3037bdd7">
      <element xsi:type="archimate:DataObject" name="Customer Profile Data" id="id-09743dfde18f41eeafab438cb453c486"/>
      <element xsi:type="archimate:DataObject" name="Customer Data" id="id-cbe6d908acd84d5aa93972a33fcb9ab4"/>
      <element xsi:type="archimate:DataObject" name="Policy Data" id="id-d8324da81db14608a5efd5072a7ad396"/>
      <element xsi:type="archimate:DataObject" name="Claim Data" id="id-1a5f211f64da4ee68ae8ea71989f9af8"/>
    </folder>
  </folder>
  <folder name="Technology &amp; Physical" id="id-266978397c8d450fa95fe381d5bc8cab" type="technology">
    <folder name="Device" id="id-dd5fa5e6a67d4a1f973aaa0ab9ea7d03">
      <element xsi:type="archimate:Device" name="ArchiSurance General-Purpose Server Cluster" id="id-8ec059a348f3437b83c8e0c41054b246"/>
      <element xsi:type="archimate:Device" name="FO General-Purpose Server" id="id-4119b884e63a4636b38039e9acbeeecb"/>
      <element xsi:type="archimate:Device" name="FO Web Hosting Server" id="id-82345c862d534b09ba12aaca2e34dd03"/>
      <element xsi:type="archimate:Device" name="Legal Expense General-Purpose Server" id="id-e3db9bcce34742c59d56a47f1eada354"/>
      <element xsi:type="archimate:Device" name="Document Management Server" id="id-2bc2be7c5ab74035b1b554bc09c213cf"/>
      <element xsi:type="archimate:Device" name="Auto General-Purpose Server" id="id-3c738372322d4ee787a9387b03c9523b"/>
      <element xsi:type="archimate:Device" name="Document Management Back-Up Server" id="id-9cc4806e78a64658a30ff5c151b87ac8"/>
      <element xsi:type="archimate:Device" name="ArchiSurance General-Purpose Back-Up Server Cluster" id="id-c4cfc11a161c46b5bc7cc50cbbff9f88"/>
    </folder>
    <folder name="Artefact" id="id-9fea77faa5264440a1d0b2899a6fda08">
      <element xsi:type="archimate:Artifact" name="Back Office Suite Implementation" id="id-ed85d463a38e43a5997bfcbf7d836dd5"/>
      <element xsi:type="archimate:Artifact" name="CRM System Implementation" id="id-4437efa6c6184f4e87f79a30d653e3b0"/>
      <element xsi:type="archimate:Artifact" name="Real-Time Customer Data" id="id-ecb744cc4cc54e31aad353c235ca34c2"/>
      <element xsi:type="archimate:Artifact" name="Web Portal Implementation" id="id-e545ad810861458a870230e767e458ee"/>
      <element xsi:type="archimate:Artifact" name="Call Center Implementation" id="id-14f5221b0a3c411e9eac2502923bb570"/>
      <element xsi:type="archimate:Artifact" name="Legal Expense CRM System Implementation" id="id-371932210a474c7cb33961fe60f9a86c"/>
      <element xsi:type="archimate:Artifact" name="Home &amp; Away Financial Application Implementation" id="id-5e0de9cf34dd4dc6a2993e19cb4b7ab7"/>
      <element xsi:type="archimate:Artifact" name="Home &amp; Away Policy Administration Implementation" id="id-407fa7d8ea634cccb1cab201fc34c1a4"/>
      <element xsi:type="archimate:Artifact" name="Auto Insurance Implementation" id="id-123918315d974b0b8ac5657bd832c448"/>
      <element xsi:type="archimate:Artifact" name="DMS Implementation" id="id-7ec6d44c75e7499581c16427b0c779d3"/>
      <element xsi:type="archimate:Artifact" name="Legal Expesne Back Office Implementation" id="id-7215c34337a94a83aaf27286ca26ff9a"/>
    </folder>
    <folder name="Equipment" id="id-6713c7b5f0bd44a7a8e35310f2ed69ed">
      <element xsi:type="archimate:Equipment" name="Smart Connected Devices" id="id-5e92a414f719453fb12768a03cdab259"/>
      <element xsi:type="archimate:Equipment" name="IoT Devices" id="id-b889e819050d4258a3674e0336256d02"/>
      <element xsi:type="archimate:Equipment" name="Car Black Box" id="id-24b6348692f14afd951291c5f8cf060a"/>
      <element xsi:type="archimate:Equipment" name="Fitness Tracker" id="id-72229589d0a34eafbccc533881013293"/>
      <element xsi:type="archimate:Equipment" name="Home Alarm System" id="id-6fb803588cdf459ebe78c76631918499"/>
      <element xsi:type="archimate:Equipment" name="Smart Thermostat" id="id-1579f74ba9814643af5058fc09c2d9fd"/>
    </folder>
    <folder name="Network" id="id-4231d57d2ad548d68d2c7ebd3590a7d4">
      <element xsi:type="archimate:CommunicationNetwork" name="ArchiSurance WAN" id="id-fc81c59301c74e6091f5fc6a71806b90"/>
      <element xsi:type="archimate:CommunicationNetwork" name="PRO-FIT LAN" id="id-65a74ecebd19402d98e78521f3c9d258"/>
      <element xsi:type="archimate:CommunicationNetwork" name="Home &amp; Away LAN" id="id-bacccb30a9344c55a3fdd2d91d4738eb"/>
      <element xsi:type="archimate:CommunicationNetwork" name="LegallyYours LAN" id="id-3b96ef3dad1d4b09bc1d5efc6703422d"/>
    </folder>
    <folder name="Tech Service" id="id-4eafcf8ffaf54617bfa70554ee3d0601"/>
    <element xsi:type="archimate:TechnologyFunction" name="Data Acquisition" id="id-545855797e6f416ab5351b1794d30452"/>
    <element xsi:type="archimate:Node" name="Data Acquisition Gateway" id="id-ee2b8ba9fd6a4591ad7409b51e02acb7"/>
    <element xsi:type="archimate:Facility" name="Smart Home" id="id-d2022025a9f24d838c52f977f5935eb3"/>
    <element xsi:type="archimate:DistributionNetwork" name="Energy Network" id="id-49eef22223b84cd196ca2a3391d8990a"/>
    <element xsi:type="archimate:TechnologyService" name="Device Registration Service" id="id-4bf08111e77046e58aa513faf75206fe"/>
    <element xsi:type="archimate:TechnologyService" name="Notification Service" id="id-01f27a0ee02d4fff854399d19446f581"/>
    <element xsi:type="archimate:TechnologyService" name="Device Operation Service" id="id-3fceb27c6070442e830c7b62e6206b96"/>
    <element xsi:type="archimate:TechnologyInterface" name="REST API" id="id-479bc550b1884fca9cd95c1f112a12be"/>
    <element xsi:type="archimate:SystemSoftware" name="Container" id="id-e9469e521dec4e2c8e2c7c9ab3d4866b"/>
    <element xsi:type="archimate:TechnologyService" name="PaaS Service" id="id-986a9280877b4afea21b3d4aec0667da"/>
  </folder>
  <folder name="Motivation" id="id-efc27e0a7f264ee1bd2070176560caae" type="motivation">
    <folder name="Stakeholder" id="id-6eb1a6debd7a45beb3667b9cb8f3ba09">
      <element xsi:type="archimate:Stakeholder" name="Board" id="id-5d4942e3f01a4daba7eb5b35c4953644"/>
      <element xsi:type="archimate:Stakeholder" name="Customer" id="id-145b2526247f4f02bfef814812dc92d9"/>
    </folder>
    <folder name="Driver" id="id-e90084409fc54e4b8bd4daed4b286502">
      <element xsi:type="archimate:Driver" name="Customer satisfaction" id="id-8c0c34d240a4441da93b8a1644564b9d"/>
      <element xsi:type="archimate:Driver" name="Price" id="id-f7bad452ecaf4f40a0f9dd7c8d0cd6be"/>
      <element xsi:type="archimate:Driver" name="Product Portfolio" id="id-bb88c6c14303496d968ffd92ee5404d3"/>
      <element xsi:type="archimate:Driver" name="Profitability" id="id-97f6696d18a341ee913df7a97a9f4bd0"/>
      <element xsi:type="archimate:Driver" name="Sales target" id="id-082e83c2ffcc4c91a05f73e56c99ec82"/>
      <element xsi:type="archimate:Driver" name="Stakeholder satisfaction" id="id-82de9bd16c4c407892aa705eddc1261d"/>
    </folder>
    <folder name="Assessment" id="id-96fa4236bb70429e91bec820aadcd9f8">
      <element xsi:type="archimate:Assessment" name="Customer defecting to competitors with lower premium costs" id="id-67892632d0ef42a2b362154c37ec90a9"/>
      <element xsi:type="archimate:Assessment" name="Customers defecting to competitors with superior digital experiences" id="id-6faf1b7ff774435584aefa2727f5ba20"/>
      <element xsi:type="archimate:Assessment" name="Customer defecting to competitors with lower Insurance Premiums" id="id-591f81fc78f44d62a14737921a9487e6"/>
      <element xsi:type="archimate:Assessment" name="Inefficiencies in Internal Operations" id="id-ae55f73b5e0f427e8ff2c4227ca776c8"/>
      <element xsi:type="archimate:Assessment" name="Strong Brand Position" id="id-fc72964ae4d44e449345fb781516fb13"/>
      <element xsi:type="archimate:Assessment" name="Broad Product Coverage" id="id-b7b12713b0a3499188b3302a570392a0"/>
    </folder>
    <folder name="Goal" id="id-fbd7b2b214df46f69d42815c1f607459">
      <element xsi:type="archimate:Goal" name="Redunction of costs" id="id-8377434cd99543ae9b905acf518b38f9"/>
      <element xsi:type="archimate:Goal" name="Increase in revenue" id="id-b654149e8b4b49efa79f073473dfc305"/>
      <element xsi:type="archimate:Goal" name="Reduction of maintenance costs" id="id-d44662d3984845868394da79007de9ab"/>
      <element xsi:type="archimate:Goal" name="Reduction of personnel costs" id="id-04ae8d4a65a942bc87193162bfbdf710"/>
      <element xsi:type="archimate:Goal" name="Imporevement in cross-selling success" id="id-778881bc719f43418689c8f1c138d05e"/>
      <element xsi:type="archimate:Goal" name="Improvement in data consistencey" id="id-27481cf7c70f47faa792099e2bc0d393"/>
      <element xsi:type="archimate:Goal" name="Higher Customer Retention" id="id-54cd19fbc67441de8c0e46a5d583fd86"/>
      <element xsi:type="archimate:Goal" name="Improved Customer Satisfaction" id="id-017f0a4a56654f818d9462ab6355e9b4"/>
      <element xsi:type="archimate:Goal" name="Increase in Market Share" id="id-2644afb2957b421ba319d54fe8b9ec2b"/>
      <element xsi:type="archimate:Goal" name="Competitive Premium Setting" id="id-b4bdcbd643ab4e498c6bf77e28cd3734"/>
    </folder>
    <folder name="Principle" id="id-3ec8a507dde04ee8bf8a6c7f3c6e02ce">
      <element xsi:type="archimate:Principle" name="Common use of applications" id="id-3f21a591224e4e57af8bf54bc2c4821b"/>
      <element xsi:type="archimate:Principle" name="Single system of record for each data element" id="id-2a1f2097b7b64e9a8c7599ce8d868497"/>
    </folder>
    <folder name="Outcomes" id="id-9ce35355570f4fdd9b78c736dd79b183">
      <element xsi:type="archimate:Outcome" name="Profit Margin of >5% in Next Fiscal Year" id="id-908686ae670943c596a3943039aa13a7"/>
      <element xsi:type="archimate:Outcome" name="90% of Customer Interaction Online" id="id-5da9126e20754db7b0cb514bf9c76c6a"/>
      <element xsi:type="archimate:Outcome" name="Best-in-Class Online Customer Experience" id="id-6af1b3e80d4d487aaf97a6e34c830481"/>
      <element xsi:type="archimate:Outcome" name="Attractive Insurance Offering" id="id-cc5c4a6120ff42559fb867179bd3e5bf"/>
      <element xsi:type="archimate:Outcome" name="Detailed Insight in Customer Behavior" id="id-0423312257334874890e922d9518907c"/>
    </folder>
    <folder name="Requirements" id="id-8eb0c66b8204461192c8d36e7161aeca">
      <element xsi:type="archimate:Requirement" name="CRM Data Should Be Maintained Centrally" id="id-3b2a9fbfa97c46a49d246f567042431c"/>
      <element xsi:type="archimate:Requirement" name="Shared Back Office Application for all Porducts" id="id-c7429e7256dd45779e04094470dac4b8"/>
      <element xsi:type="archimate:Requirement" name="Support for Policy Administration" id="id-8ef1fdc0777a4403a4801d86abb0ea80"/>
      <element xsi:type="archimate:Requirement" name="Support for Financial Transactions" id="id-bbd0385f84594601823b9f1006bfd621"/>
    </folder>
    <folder name="Requirement Breakdown" id="id-c1660d98fa4c4cbcb23db5a23d7d54bd">
      <element xsi:type="archimate:Requirement" name="Architectural Technical Requirements" id="id-7df42551fbd5468e87166161b8c6a77d"/>
      <element xsi:type="archimate:Requirement" name="Architectural Technical Requirements (copy)" id="id-dc9980246cfb4999931c2c9e51104c21"/>
      <element xsi:type="archimate:Requirement" name="Business Requirements" id="id-3900418ebd814278b3549247a8d97dc9"/>
      <element xsi:type="archimate:Requirement" name="Stakeholders Requirements" id="id-afb5b837ac4f4d5fb463b5d02a12cb05"/>
      <element xsi:type="archimate:Requirement" name="Stolution Requirements &amp; Trasition Requirements" id="id-f1e488b633be4cdc9f1b181de21d48d1"/>
      <element xsi:type="archimate:Requirement" name="Strategic Objective" id="id-a7090021812643ce82728f546c8c506b"/>
    </folder>
    <folder name="Value" id="id-4a3f379f6f6b4fa798cb926ba505e554">
      <element xsi:type="archimate:Value" name="Innovative Insurance Products" id="id-752ae84411514fba9a2d77f4871b00c7"/>
      <element xsi:type="archimate:Value" name="Products offered and Sold to The Right Customers" id="id-ba263450ed8449a896f661f281994c4e"/>
      <element xsi:type="archimate:Value" name="Products Perform According to Customer Expectations" id="id-c067b3ba860741208a80adc8ef96c136"/>
      <element xsi:type="archimate:Value" name="High Customer Satisfaction" id="id-3ef13a2f11834398aa9a89d28b013d4f"/>
    </folder>
  </folder>
  <folder name="Implementation &amp; Migration" id="id-02997ebe92024138a25499b73aa3a7e0" type="implementation_migration">
    <element xsi:type="archimate:Plateau" name="Baseline" id="id-044d2a287dd34b599c8e1320ece22089"/>
    <element xsi:type="archimate:Plateau" name="Transition A: One enterprise-wide CRM system with baseline back-office systems" id="id-797c775acc904e4ba11ac066f02009d5"/>
    <element xsi:type="archimate:Plateau" name="Transition B: Standard back-office suite with baseline CRM systems" id="id-a4c8bf2f1fec4135a1a74805bdb30ba9"/>
    <element xsi:type="archimate:Plateau" name="Transition C: One enterprise-wide CRM system with standard back office systems" id="id-5990e214084145f79bdb9984f437610f"/>
    <element xsi:type="archimate:Plateau" name="Target: CRM, back office and data warehouse in place" id="id-8146627f108f456eb65c96a42b41253f"/>
  </folder>
  <folder name="Other" id="id-0241c7e68d9a4400aa0b56e7093fe27e" type="other">
    <folder name="Locations" id="id-ce2ee2bb34af48a096e752ace51b3f65">
      <element xsi:type="archimate:Location" name="ArchiSurance" id="id-e4f15956420f41948655059f8a7e60c0"/>
      <element xsi:type="archimate:Location" name="Home &amp; Away" id="id-4633c63a12634308a7cadc00c4cdac98">
        <documentation>Homeowner's and Travel insurance&#xD;
</documentation>
      </element>
      <element xsi:type="archimate:Location" name="LegallyYours" id="id-a7e374b5faab4b49a7511ccc88086135">
        <documentation>Legal Expense insurance&#xD;
</documentation>
      </element>
      <element xsi:type="archimate:Location" name="PRO-FIT" id="id-a97e5b0ff9c040acbb0b4fca21769105">
        <documentation>Auto insurance&#xD;
</documentation>
      </element>
      <element xsi:type="archimate:Location" name="Home &amp; Away Headquarters" id="id-750378272ad040ce814589603cff219d"/>
      <element xsi:type="archimate:Location" name="PRO-FIT Headquarters" id="id-574fc77f3b454f0cb576969a401f2986"/>
      <element xsi:type="archimate:Location" name="LegallyYours Headquarters" id="id-8065100119454d47837f20c80e9c921c"/>
      <element xsi:type="archimate:Location" name="External" id="id-e422717d48e94092910e1f2a19e7734f"/>
    </folder>
    <element xsi:type="archimate:Junction" name="Junction" id="id-f366875027cc4381b5571dc22ed7bb89" type="or"/>
    <element xsi:type="archimate:Junction" name="Junction" id="id-044b7f6ddccd473bb2c1791bef36b948"/>
    <element xsi:type="archimate:Grouping" name="Front Office" id="id-38fbc1ae8d194e9c9b540fc37a550b4e"/>
    <element xsi:type="archimate:Grouping" name="Back Office" id="id-a79f8dfb0a3d4aa9aea196cad81b262c"/>
    <element xsi:type="archimate:Grouping" name="Shared Service Center" id="id-76602ed754ba47d69987d2483fe99f71"/>
    <element xsi:type="archimate:Grouping" name="Homeowner's &amp; Travel Back Office" id="id-6554d3ff299f4f1da9f0a0a3e561ddb1"/>
    <element xsi:type="archimate:Grouping" name="Auto Back Office" id="id-a7e5d59f13da4faebe1832f2bb5d4b90"/>
    <element xsi:type="archimate:Grouping" name="Legal Expense Back Office" id="id-f6972b6e413f45bd836c04dd5b3975cc"/>
    <element xsi:type="archimate:Grouping" name="Communication" id="id-40ceb8af4e564a77a64c2ef711ea57f5"/>
    <element xsi:type="archimate:Junction" name="Junction (Baseline Plateau to Either Transition A or B)" id="id-57ec01d1eca94c96b297b9f8e8eb49da" type="or"/>
    <element xsi:type="archimate:Junction" name="Junction (Either Trasition A or B connecting to Transition C)" id="id-e875afae71a740208ae6c31b28c35e73" type="or"/>
  </folder>
  <folder name="Relations" id="id-8aa19913da1542c4b8592cf296504e57" type="relations">
    <element xsi:type="archimate:AssociationRelationship" id="id-88ac0af494ab465bbeb6c776f4c9dfc8" source="id-082e83c2ffcc4c91a05f73e56c99ec82" target="id-5d4942e3f01a4daba7eb5b35c4953644"/>
    <element xsi:type="archimate:AssociationRelationship" id="id-cd6f7bda15734686b0237d83c9a3e339" source="id-82de9bd16c4c407892aa705eddc1261d" target="id-5d4942e3f01a4daba7eb5b35c4953644"/>
    <element xsi:type="archimate:AssociationRelationship" id="id-ba35161c95504b52a87b568f66721c75" source="id-8c0c34d240a4441da93b8a1644564b9d" target="id-5d4942e3f01a4daba7eb5b35c4953644"/>
    <element xsi:type="archimate:AssociationRelationship" id="id-031dcd330979473d844079f334dc2e63" source="id-8c0c34d240a4441da93b8a1644564b9d" target="id-145b2526247f4f02bfef814812dc92d9"/>
    <element xsi:type="archimate:AssociationRelationship" id="id-1010c32b0a8e4bc1bab85990a07de7d6" source="id-bb88c6c14303496d968ffd92ee5404d3" target="id-145b2526247f4f02bfef814812dc92d9"/>
    <element xsi:type="archimate:AssociationRelationship" id="id-0aadb50fa1294dca84f9f680064c35cd" source="id-f7bad452ecaf4f40a0f9dd7c8d0cd6be" target="id-145b2526247f4f02bfef814812dc92d9"/>
    <element xsi:type="archimate:AggregationRelationship" id="id-eb507873cbb24645891bfffe4ec2bc32" source="id-82de9bd16c4c407892aa705eddc1261d" target="id-97f6696d18a341ee913df7a97a9f4bd0"/>
    <element xsi:type="archimate:AssociationRelationship" id="id-1072bbc9c71a43f6bd491dc108cf1799" source="id-97f6696d18a341ee913df7a97a9f4bd0" target="id-67892632d0ef42a2b362154c37ec90a9"/>
    <element xsi:type="archimate:AssociationRelationship" id="id-c9dd5fb1305e4fa0a3a8fa42f53016c5" source="id-97f6696d18a341ee913df7a97a9f4bd0" target="id-6faf1b7ff774435584aefa2727f5ba20"/>
    <element xsi:type="archimate:InfluenceRelationship" id="id-9125570275ef4c8d8d9aa718be019284" source="id-8377434cd99543ae9b905acf518b38f9" target="id-97f6696d18a341ee913df7a97a9f4bd0" strength="+"/>
    <element xsi:type="archimate:InfluenceRelationship" id="id-85656ed62c5140f88e5a25fe2e277455" source="id-b654149e8b4b49efa79f073473dfc305" target="id-97f6696d18a341ee913df7a97a9f4bd0" strength="+"/>
    <element xsi:type="archimate:AggregationRelationship" id="id-fdbe934b327446a4a93feae8d63e8239" source="id-b654149e8b4b49efa79f073473dfc305" target="id-778881bc719f43418689c8f1c138d05e"/>
    <element xsi:type="archimate:AggregationRelationship" id="id-bc1d8ca5b60248969d1869077269e030" source="id-8377434cd99543ae9b905acf518b38f9" target="id-04ae8d4a65a942bc87193162bfbdf710"/>
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Value Stream ................................................................................................. 16&#xD;
Capabilities .................................................................................................... 17&#xD;
Business Functions ........................................................................................ 18&#xD;
Capabilities versus Business Functions ......................................................... 20&#xD;
Business Processes ........................................................................................ 20&#xD;
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