Tell us what should happen
Tell us what happens instead
Operating system:
Web server:
Database:
PHP version:
ownCloud version: (see ownCloud admin page)
Updated from an older ownCloud or fresh install:
List of activated apps:
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder
The content of config/config.php:
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system --public
from within your ownCloud installation folder
or
Insert your config.php content here
(Without the database password, passwordsalt and secret)
Are you using external storage, if yes which one: local/smb/sftp/...
Are you using encryption: yes/no
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
On ownCloud 7+ with access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder
On ownCloud 6 with access to your command line run e.g.:
sqlite3 data/owncloud.db or mysql -u root -p owncloud
then execute: select * from oc_appconfig where appid='user_ldap';
Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query above.
Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
Browser:
Operating system:
Insert your webserver log here
Insert your ownCloud log here
Insert your browser log here, this could for example include:
a) The javascript console log
b) The network log
c) ...