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Unable to load second to last frame of entire current video #1895

Answered by roomrys
jannhan asked this question in Help!
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Hi @jannhan,

Are you getting a message similar to:

KeyError: "Unable to load frame X from MediaVideo"

?

If so, we have seen a few problems like this occur when the video is not reliably seekable. Try reencoding your video and let us know how that works.


Update: If reencoding doesn't work, and results in moov atom not found

As I was helping a user, we found that they had just copied the contents of a zipped file over without unzipping which resulted in first the KeyError, and then, when attempting to reencode, a moov atom not found error. After retrying but with unzipping first, we were able to get everything running smoothly.


Thanks,
Liezl

P.S. Also linking similar problems here for re…

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