internal server error on api usage

[celevra]

Hi,

thank you for that great piece of software!
we are using the api and only the endpoint /v8/messages/analyze and send a raw message, the call looks like this:

    const options = {
        url: 'http://100.64.0.80:3000/v0/messages/analyze',
        headers: {
            'Authorization': 'Bearer xxx'
        },
        method: 'POST',
        json: {
            "raw_message": msg,
            "run_active_detection_rules": true
        }
    };

often we are receiving "internal server errors"
The Docker logs look like this:

sublime_dashboard              | [2024-12-09T09:43:09.101Z] "POST" http://c899105e99b8/v0/messages/analyze - 200 {"userAgent":null,"referrer":"about:client"}
sublime_hydra                  | {"http": {"url": "http://sublime_hydra:8200/hydra/cpu/nlu?model_type=distilbert", "status_code": 200, "method": "POST", "request_id": "b2de993e7a114394ad9d5373bee66822", "version": "1.1"}, "network": {"client": {"ip": "172.18.0.12", "port": 35668}}, "duration": 7207862, "request_id": "b2de993e7a114394ad9d5373bee66822", "logger": "api.access", "level": "info", "dd.trace_id": "0", "dd.span_id": "0", "timestamp": "2024-12-09T09:43:09.193605Z", "message": "172.18.0.12:35668 - \"POST /hydra/cpu/nlu?model_type=distilbert HTTP/1.1\" 200"}
sublime_hydra                  | 172.18.0.12:35668 - "POST /hydra/cpu/nlu?model_type=distilbert HTTP/1.1" 200
sublime_screenshot_service     | info: Beginning attempt to screenshot with cluster.
sublime_screenshot_service     | info: Configured viewport & other props. Will set content (length: 16026)
sublime_screenshot_service     | info: Set page content in 49ms
sublime_hydra                  | {"http": {"url": "http://sublime_hydra:8200/hydra/cpu/url_model", "status_code": 200, "method": "POST", "request_id": "3623c42ce2f6473ca2a32d3db2507d8f", "version": "1.1"}, "network": {"client": {"ip": "172.18.0.12", "port": 35674}}, "duration": 262478477, "request_id": "3623c42ce2f6473ca2a32d3db2507d8f", "logger": "api.access", "level": "info", "dd.trace_id": "0", "dd.span_id": "0", "timestamp": "2024-12-09T09:43:09.662440Z", "message": "172.18.0.12:35674 - \"POST /hydra/cpu/url_model HTTP/1.1\" 200"}
sublime_hydra                  | 172.18.0.12:35674 - "POST /hydra/cpu/url_model HTTP/1.1" 200
sublime_screenshot_service     | info: Screenshot of size 205869 bytes took 217ms
sublime_hydra                  | {"http": {"url": "http://sublime_hydra:8200/hydra/cpu/url_model", "status_code": 200, "method": "POST", "request_id": "bbcb13cb1f5e4312b1e3bb5e85c4f8d9", "version": "1.1"}, "network": {"client": {"ip": "172.18.0.12", "port": 35668}}, "duration": 346472886, "request_id": "bbcb13cb1f5e4312b1e3bb5e85c4f8d9", "logger": "api.access", "level": "info", "dd.trace_id": "0", "dd.span_id": "0", "timestamp": "2024-12-09T09:43:09.745189Z", "message": "172.18.0.12:35668 - \"POST /hydra/cpu/url_model HTTP/1.1\" 200"}
sublime_hydra                  | 172.18.0.12:35668 - "POST /hydra/cpu/url_model HTTP/1.1" 200
sublime_hydra                  | {"http": {"url": "http://sublime_hydra:8200/hydra/cpu/url_model", "status_code": 200, "method": "POST", "request_id": "a2aa64bb9c4d4b2aa682e920b23cfb68", "version": "1.1"}, "network": {"client": {"ip": "172.18.0.12", "port": 35686}}, "duration": 348317542, "request_id": "a2aa64bb9c4d4b2aa682e920b23cfb68", "logger": "api.access", "level": "info", "dd.trace_id": "0", "dd.span_id": "0", "timestamp": "2024-12-09T09:43:09.754620Z", "message": "172.18.0.12:35686 - \"POST /hydra/cpu/url_model HTTP/1.1\" 200"}
sublime_hydra                  | 172.18.0.12:35686 - "POST /hydra/cpu/url_model HTTP/1.1" 200
sublime_mantis                 | 2024-12-09T09:43:14Z ERROR cache_util/cache_func.go:353 unexpected error for ReturnedError : runner failed: failed to expand redirect: Head "https://webmail.dgvt-muenchen.de": net/http: request canceled (Client.Timeout exceeded while awaiting headers)
sublime_mantis                 | github.com/sublime-security/go-mantis/internal/services/cache_util.(*cachingState).warn
sublime_mantis                 |        github.com/sublime-security/go-mantis/internal/services/cache_util/cache_func.go:353
sublime_mantis                 | github.com/sublime-security/go-mantis/internal/services/cache_util.CachingFunctionWithError[...]
sublime_mantis                 |        github.com/sublime-security/go-mantis/internal/services/cache_util/cache_func.go:277
sublime_mantis                 | github.com/sublime-security/go-mantis/internal/services/org_dsl.LinkAnalysisFunction.tryFollowSingleRedirectWithHEAD
sublime_mantis                 |        github.com/sublime-security/go-mantis/internal/services/org_dsl/link_analysis.go:310
sublime_mantis                 | github.com/sublime-security/go-mantis/internal/services/org_dsl.LinkAnalysisFunction.FullLinkAnalysisFlow
sublime_mantis                 |        github.com/sublime-security/go-mantis/internal/services/org_dsl/link_analysis.go:649
sublime_mantis                 | github.com/sublime-security/go-mantis/internal/services/org_dsl.(*LinkAnalysisFunction).Callback.LinkAnalysisFunction.Callback.func1
sublime_mantis                 |        github.com/sublime-security/go-mantis/internal/services/org_dsl/link_analysis.go:594
sublime_mantis                 | reflect.Value.call
sublime_mantis                 |        reflect/value.go:596
sublime_mantis                 | reflect.Value.Call
sublime_mantis                 |        reflect/value.go:380
sublime_mantis                 | github.com/sublime-security/go-mantis/lib/dsl/internal/bindings.(*ffiCaller).Call
sublime_mantis                 |        github.com/sublime-security/go-mantis/lib/dsl/internal/bindings/functions.go:44
sublime_mantis                 | github.com/sublime-security/go-mantis/lib/dsl/internal/vm.(*evaluationContext).callAndRecover
sublime_mantis                 |        github.com/sublime-security/go-mantis/lib/dsl/internal/vm/ffi.go:21
sublime_mantis                 | github.com/sublime-security/go-mantis/lib/dsl/internal/vm.(*evaluationContext).callExternalFunctionAsync
sublime_mantis                 |        github.com/sublime-security/go-mantis/lib/dsl/internal/vm/ffi.go:84
sublime_mantis                 | github.com/sublime-security/go-mantis/lib/dsl/internal/vm.(*evaluationContext).dispatch
sublime_mantis                 |        github.com/sublime-security/go-mantis/lib/dsl/internal/vm/evaluate.go:304
sublime_mantis                 | github.com/sublime-security/go-mantis/lib/dsl/internal/vm.(*evaluationContext).call
sublime_mantis                 |        github.com/sublime-security/go-mantis/lib/dsl/internal/vm/evaluate.go:79
sublime_mantis                 | github.com/sublime-security/go-mantis/lib/dsl/internal/vm.(*evaluationContext).callWithItem
sublime_mantis                 |        github.com/sublime-security/go-mantis/lib/dsl/internal/vm/evaluate.go:57
sublime_mantis                 | github.com/sublime-security/go-mantis/lib/dsl/internal/vm.(*evaluationContext).loopArrayParallel.func1
sublime_mantis                 |        github.com/sublime-security/go-mantis/lib/dsl/internal/vm/array_functions.go:149
sublime_hydra                  | {"http": {"url": "http://sublime_hydra:8200/hydra/gpu/logo_detect?is_screenshot=false&is_message_screenshot=true&is_attachment=false", "status_code": 200, "method": "POST", "request_id": "0b2df5e23a9843dd86099c3c79efc986", "version": "1.1"}, "network": {"client": {"ip": "172.18.0.12", "port": 35674}}, "duration": 7179358717, "request_id": "0b2df5e23a9843dd86099c3c79efc986", "logger": "api.access", "level": "info", "dd.trace_id": "0", "dd.span_id": "0", "timestamp": "2024-12-09T09:43:16.874106Z", "message": "172.18.0.12:35674 - \"POST /hydra/gpu/logo_detect?is_screenshot=false&is_message_screenshot=true&is_attachment=false HTTP/1.1\" 200"}
sublime_hydra                  | 172.18.0.12:35674 - "POST /hydra/gpu/logo_detect?is_screenshot=false&is_message_screenshot=true&is_attachment=false HTTP/1.1" 200
sublime_screenshot_service     | info: Timeout waiting for page setup after 15s, continuing anyway
sublime_dashboard              | Failed to proxy http://sublime_mantis:8000/v0/messages/analyze Error: socket hang up
sublime_dashboard              |     at Socket.socketCloseListener (node:_http_client:484:27)
sublime_dashboard              |     at Socket.emit (node:events:531:35)
sublime_dashboard              |     at TCP.<anonymous> (node:net:339:12)
sublime_dashboard              |     at TCP.callbackTrampoline (node:internal/async_hooks:130:17) {
sublime_dashboard              |   code: 'ECONNRESET'
sublime_dashboard              | }
sublime_dashboard              | Error: socket hang up
sublime_dashboard              |     at Socket.socketCloseListener (node:_http_client:484:27)
sublime_dashboard              |     at Socket.emit (node:events:531:35)
sublime_dashboard              |     at TCP.<anonymous> (node:net:339:12)
sublime_dashboard              |     at TCP.callbackTrampoline (node:internal/async_hooks:130:17) {
sublime_dashboard              |   code: 'ECONNRESET'
sublime_dashboard              | }
sublime_mantis                 | 2024-12-09T09:43:40Z ERROR cache_util/cache_func.go:353 unexpected error for ReturnedError : runner failed: request to LinkAnalysis returned status code 500 and body error {"error":{"type":"internal_server_error","message":"Something went wrong. If the problem persists, please contact us at email_4a02ovils6k9rtsayotoiv"}}
sublime_mantis                 | github.com/sublime-security/go-mantis/internal/services/cache_util.(*cachingState).warn
sublime_mantis                 |        github.com/sublime-security/go-mantis/internal/services/cache_util/cache_func.go:353
sublime_mantis                 | github.com/sublime-security/go-mantis/internal/services/cache_util.CachingFunctionWithError[...]
sublime_mantis                 |        github.com/sublime-security/go-mantis/internal/services/cache_util/cache_func.go:277
sublime_mantis                 | github.com/sublime-security/go-mantis/internal/services/cache_util.CachingFunction[...]
sublime_mantis                 |        github.com/sublime-security/go-mantis/internal/services/cache_util/cache_func.go:213
sublime_mantis                 | github.com/sublime-security/go-mantis/internal/services/org_dsl.LinkAnalysisFunction.cachedLinkAnalysisRetrieveScreenshot
sublime_mantis                 |        github.com/sublime-security/go-mantis/internal/services/org_dsl/link_analysis.go:218
sublime_mantis                 | github.com/sublime-security/go-mantis/internal/services/org_dsl.LinkAnalysisFunction.FullLinkAnalysisFlow
sublime_mantis                 |        github.com/sublime-security/go-mantis/internal/services/org_dsl/link_analysis.go:661
sublime_mantis                 | github.com/sublime-security/go-mantis/internal/services/org_dsl.(*LinkAnalysisFunction).Callback.LinkAnalysisFunction.Callback.func1
sublime_mantis                 |        github.com/sublime-security/go-mantis/internal/services/org_dsl/link_analysis.go:594
sublime_mantis                 | reflect.Value.call
sublime_mantis                 |        reflect/value.go:596
sublime_mantis                 | reflect.Value.Call
sublime_mantis                 |        reflect/value.go:380
sublime_mantis                 | github.com/sublime-security/go-mantis/lib/dsl/internal/bindings.(*ffiCaller).Call
sublime_mantis                 |        github.com/sublime-security/go-mantis/lib/dsl/internal/bindings/functions.go:44
sublime_mantis                 | github.com/sublime-security/go-mantis/lib/dsl/internal/vm.(*evaluationContext).callAndRecover
sublime_mantis                 |        github.com/sublime-security/go-mantis/lib/dsl/internal/vm/ffi.go:21
sublime_mantis                 | github.com/sublime-security/go-mantis/lib/dsl/internal/vm.(*evaluationContext).callExternalFunctionAsync
sublime_mantis                 |        github.com/sublime-security/go-mantis/lib/dsl/internal/vm/ffi.go:84
sublime_mantis                 | github.com/sublime-security/go-mantis/lib/dsl/internal/vm.(*evaluationContext).dispatch
sublime_mantis                 |        github.com/sublime-security/go-mantis/lib/dsl/internal/vm/evaluate.go:304
sublime_mantis                 | github.com/sublime-security/go-mantis/lib/dsl/internal/vm.(*evaluationContext).call
sublime_mantis                 |        github.com/sublime-security/go-mantis/lib/dsl/internal/vm/evaluate.go:79
sublime_mantis                 | github.com/sublime-security/go-mantis/lib/dsl/internal/vm.(*evaluationContext).callWithItem
sublime_mantis                 |        github.com/sublime-security/go-mantis/lib/dsl/internal/vm/evaluate.go:57
sublime_mantis                 | github.com/sublime-security/go-mantis/lib/dsl/internal/vm.(*evaluationContext).loopArrayParallel.func1
sublime_mantis                 |        github.com/sublime-security/go-mantis/lib/dsl/internal/vm/array_functions.go:149
sublime_strelka_backend-1      | 2024-12-09 09:44:12 - [INFO] root [strelka-backend.work]: shutdown after scanning 1 file(s), syncing 0 yara files, and 901.5188138484955 second(s)
sublime_strelka_backend-1      | 2024-12-09 09:44:13 - [INFO] root [strelka-backend.main]: using backend configuration /etc/strelka/backend.yaml
sublime_strelka_backend-1      | 2024-12-09 09:44:13 - [DEBUG] root [strelka-backend.main]: verified coordinator is up
sublime_strelka_backend-1      | 2024-12-09 09:44:13 - [INFO] root [strelka-backend.__init__]: found scanners as string /strelka/config/scanners.yaml
sublime_strelka_backend-1      | 2024-12-09 09:44:13 - [INFO] root [strelka-backend.work]: starting up
sublime_dashboard              | [2024-12-09T09:45:35.852Z] "POST" http://c899105e99b8/v0/messages/analyze - 200 {"userAgent":null,"referrer":"about:client"}

is there anything more that i can provide to dig deeper in this issue?