Activation required almost every day

[malle-pietje]

Describe the bug
Almost every day I have to activate the Ray license on the only Windows 11 PC I use.

Ray version
2.7.5.0

Expected behavior
That I do not have to do this all the time...

Screenshots
Also it is quite strange that I see this in my profile (https://spatie.be/profile/invoices)"

While here (https://spatie.be/profile/purchases) I see this:

Desktop (please complete the following information):

• Windows 11 (Version 22H2 (OS Build 22621.2715)

[alexandruspataru]

I can confirm this on Windows 10. Purchased the license less than 24 hours ago and now I just received the message that I am in trial mode. Had to reactivate the license. 👎

P.S. I see the purchase on both links Purchases & Invoices

[gtarcea]

I can confirm this is also happening to me. I'm running on a Linux system. Weirdly its happening on my desktop Linux but not my laptop Linux. This has been going on for a couple of months. I reactive on this device. I've even deleted the device on the website and re-added. Nothing resolves it.

[mariosvasiliou]

I can confirm that this is also a case we have in our office for all developers.
A banner that we are in trial, when we click it finds the license and the banner is removed!
Windows 11 Pro

[CodyPChristian]

This happens to me daily on Windows 10 as well.

[michaloravec]

Fix that please, it's really annoying....

[CodyPChristian]

The latest release seems to have fixed this issue, no longer occurs for me.

[ronfuller]

I am running MacOS Sonoma 14.5 and this problem just started occurring seemingly after the latest release. I now have to reactive the license often, sometimes multiple times / day

[bogusbd]

macOS 13.5.2 (22G91
ray Version 2.8.1 (2.8.1)

the problem still exists =/

if I completely kill the process and restart ray, it works again

if I delete the old key and create a new one, it works again

[ronfuller]

I can confirm that I continue to see this problem as well.
MacOS Sonoma 14.6.1
ray Version 2.8.1

[ronfuller]

Has there been any progress on this issue? Every restart of MacOS Sonoma 14.6.1 Requires deleting the key and reactivating.

[sebastienhenau]

Apologies for such a late reply to this issue. It's very strange that Ray goes into trial mode, even though Ray has been activated on the device. Normally that shouldn't happen and it's not the behavior we aim to deliver in the future. We'll look into this issue while working on version 3.0. This contains a rebuild of the entire application and provides a new look and a huge update to user experience. Thanks for your patience! We'll keep you in the loop of our next major release.