SNOW-1689013: Unable to open a snowflake connection from services deployed in Linux containers

[gowtham-chittoor-sp]

Issue description

We are facing issue while opening a session from services deployed in Linux containers

Error log

A task was canceled at Snowflake.Data.Core.SFSession.Open() at Snowflake.Data.Client.SnowflakeDbConnection.Open()
There is an example in READMD.md file showing you how to enable logging.

*Dotnet framework and version: .Net 8
Driver version - 1.0.9

Additional Info

• Its working from Snowflake CLI
• We see this problem from services (Linux based only) deployed in US region accessing snowflake US but EU geo location works fine.
• We have services deployed in windows and dont see any issue there.

[sfc-gh-dszmolka]

hello - if the driver version is really 1.0.9, that is very very old and you'll need to upgrade to a supported version or preferably, the latest.

otherwise if the issue persists after upgrade, do you think it would be possible to share any evidence of the issue, like error message, logs, anything which could help troubleshooting ?
to rule out basic connectivity issues, you could also take a look at SnowCD and validate that all Snowflake endpoints are reachable from the given source.

Finally; if you prefer not to share any logs or other data here where they are publicly visible - that is entirely fine. In this case, please raise a Support Case with us and you can work with a support engineer 1:1.

[sfc-gh-dszmolka]

closing this issue as there's been no response for a while now; comment please if further help is needed and can reopen.