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Troubleshooting

Serge edited this page Dec 28, 2023 · 17 revisions

NOTE: This section is not related to G-Helper anyhow, but since people often come to this repository asking about general problems with their laptops I have listed the most frequent troubleshooting advice that I can give.

Hardware reset / CMOS reset

All Asus laptops have an option to do a hardware reset that can be handy sometimes. It doesn't touch your data, but resets all main hardware-related things (enables your dGPU, wakes up wifi/bt adapter if it hangs for some reason, etc.). Turn OFF laptop. Press and hold the "power" button for 30-40 seconds. Then boot normally (it will take a bit longer to boot)

Resetting windows power plan to defaults

Copy and paste the command below into Windows Terminal or Powershell, and press Enter.

powercfg -restoredefaultschemes​

Reinstalling GPU drivers

  • For AMD devices (including ones who use integrated graphics) you can use AMD official cleanup utility to completely uninstall existing drivers from safe mode. After that you can download and install latest official drivers from AMD website

  • For NVidia / Intel devices you can use the Display Driver Uninstaller app to completely uninstall existing drivers. After that you can download and install latest official drivers from Nvidia website

Repair corrupted system fails

Run following commands in Windows Terminal or Powershell

DISM.exe /Online /Cleanup-image /Restorehealth
sfc /scannow
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