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User Quality Metrics

Giovanni Grano edited this page Jan 9, 2019 · 2 revisions

1. Intention Categories Definition

Category Description
Information Giving (IG) Sentences that inform other users of developers about some aspect of the app
Information Seeking (IS) Sentences describing attempts to obtain information or help from other users or developers
Feature Request (FR) Sentences expressing ideas, suggestions or needs for enhancing the app
Problem Discovery (PD) Sentences reporting unexpected behavior or issues
Other Sentences not belonging to any of the previous category
Category Description
App Sentences related to the entire app, e.g., generic crash reports, ratings or general feedback
GUI Sentences related to the Graphical User Interface or the look and feel of the app
Contents Sentences related to the content of the app
Pricing Sentences related to app pricing
Features or Functionality Sentences related to specific features or functionality of the app
Improvement Sentences related to explicit enhancement requests
Updates/Versions Sentences related to specific versions or the update process of the app
Resources Sentences dealing with device resources such as battery consumption, storage, etc.
Security Sentences related to the security of the app or to personal data privacy
Download Sentences containing feedback about the app download
Model Sentences reporting feedback about specific devices or OS versions
Company Sentences containing feedback related to the company/team which develops the app
Other Sentences not treating any of the previous topics
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