Mail format and data missing issue when user canceled the subscription

[kjnanda]

When the user cancels the subscription, we are sending the mail notification.

There are a few things that need to be addressed asap to make the mail format readable and user-friendly way.

Please check the below points w.r.t the screenshot attached.

1. Cosmetic issue - There should be a comma after the first name
2. The string is not readable here. Everything should be in the same line. Needs some changes.
3. License key is missing 
4. The invoice should be attached here which is also missing. or we should add the link to that my-account page of the customer

[Pathan-Amaankhan]

Hello @gagan0123,

Found that we are having some additional text which should probably be not there in this mail.

Our main message is

Hello Amaan,

Your subscription for Transcoder has been successfully cancelled.

Your rtMedia account will continue to remain active, in case you change your mind.

--The rtMedia Team

Additional text which might be accidentally copied from purchase success mail.

";s:18:"transcoder_receipt";s:701:"Dear Amaan Khan,

Thank you for subscribing to our Transcoder service.

License Keys

Here is your License Key:

{license_keys}

Please enter & save this license key in the Transcoder plugin settings to enable transcoding service on your website.

Download Invoice
{invoice}

Check out our FAQs if you have any doubts.

You can also get in touch with us directly for additional support or inquiries.

Happy Transcoding! :)

- The Transcoder team

Have updated the message to:

Hello Amaan Khan,

Your subscription for Transcoder has been successfully cancelled.

Your rtMedia account will continue to remain active, in case you change your mind.

Download Invoice
Invoice for the purchase can be downloaded from my-account page.

--The rtMedia Team

Please let me know if need to update anything in the message.

cc: @aviral-mittal

[Pathan-Amaankhan]

Hello @pavanpatil1,
Can you please review this issue & let us know the findings?

cc: @joelabreo227

[pavanpatil1]

Verified the email and looks fine