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[BUG] Anyone else having problems where VW Connect randomly disconnects in HA and a re-login is required #662

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githubjonny opened this issue Sep 29, 2024 · 4 comments
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bug Something isn't working

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@githubjonny
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Before you post a new issue - you must first check the following (and check the boxes with an "X" below)

  • [ x] 1.) Can you login using the smartphone app Volkswagen/Volkswagen Connect and interact with your car?
  • [ x] 2.) Please make sure that you can login into https://vwid.vwgroup.io/ and make sure that any "Terms and Conditions" are all checked
  • [x ] 3.) I do not have MFA enabled.

Environment

  • Volkswagencarnet release with the issue:
  • Last working homeassistant-volkswagencarnet release (if known):
  • Home Assistant Core release with the issue:
  • Operating environment (Home Assistant OS/Supervised/Container/Core/venv):
  • Car model and year:
  • Country where the car was bought:
  • Valid VW Connect subscription:
  • Have you verified that the We Connect service works via VW´s portal?:

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Debug information - all JSON responses from logfile

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Note

Issues lacking sufficient details or context may be subject to closure without prior notice. Detailed bug reports are essential for effective issue resolution. Thank you for your cooperation.

@githubjonny githubjonny added the bug Something isn't working label Sep 29, 2024
@kiguigui
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I had the same issue the 2nd time in the last 3 weeks. But the above listed workaround always solved this issue.

@virtualdj
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No, I never had to re-login with this integration.
Sometimes the VW cloud is down (and you can see it from the official VW app that doesn't sync, too) but when they fix their server the integration starts working again immediately.

@eyeni
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eyeni commented Oct 13, 2024

Whats meant with "I do not have MFA enabled." - What does MFA mean?

@githubjonny
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Multi factor authentication as in TFA (I think)

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