AbsynthError internal error

[loksangho]

Describe the bug
{"type":"AbsynthError","status":500,"message":"Something went wrong! We ran into an internal error. Please try using a different file."}
POST https://api.readyplayer.me/v2/avatars

To Reproduce
Steps to reproduce the behavior:

1. Open Avatar Creator Wizard Selfie mode (iOS)
2. Take a picture
3. See error in Xcode

Additional context
This works for unity editor, but not when running in iOS.

[HarrisonHough]

Does this occur with every photo or just some image?

One thing to take into consideration is that the Image capture functionality that comes by default in our SDK uses Unity API's designed for desktop, so they might not work as expected on mobile. There are however a number of various Unity plugins that provide mobile (iOS and android) native camera support which could also help with the issue you are having.

There are a few things that can cause this to fail:

• File size (if it's too large it can cause the request to fail)
• Invalid data in the request
• No recognizable face in the image. This can occur if the image is too low quality, poor lighting or if the face itself doesn't take up enough of the image to be detected.
• image rotation (if the image is rotate such that the face is sideways for example this will also cause it to fail)

For more reliable support I would recommend contacting our support team directly or posting on our forums

[email protected].
https://forum.readyplayer.me/

[loksangho]

Using a native camera app for iOS and android seemed to have fixed the issue, I think it has to do with the rotations.

Thank you.