User Support Rotation

Kubernetes "User Support" Rotation

Traffic sources and responsibilities

• StackOverflow: Respond to any thread that has no responses and is more than 6 hours old (over time we will lengthen this timeout to allow community responses). If you are not equipped to respond, it is your job to redirect to someone who can.
  • Query for unanswered Kubernetes questions
  • Direct poorly formulated questions to stackoverflow's tips about how to ask
  • Direct off-topic questions to stackoverflow's policy
• Slack (registration): Your job is to be on Slack, watching for questions and answering or redirecting as needed. Also check out the Slack Archive.
• Email/Groups: Respond to any thread that has no responses and is more than 6 hours old (over time we will lengthen this timeout to allow community responses). If you are not equipped to respond, it is your job to redirect to someone who can.
• [Legacy] IRC (irc.freenode.net #google-containers): watch IRC for questions and try to redirect users to Slack. Also check out the IRC logs.

In general, try to direct support questions to:

1. Documentation, such as the user guide and troubleshooting guide
2. Stackoverflow

If you see questions on a forum other than Stackoverflow, try to redirect them to Stackoverflow. Example response:

Please re-post your question to [stackoverflow](http://stackoverflow.com/questions/tagged/kubernetes). 

We are trying to consolidate the channels to which questions for help/support are posted so that we can improve our efficiency in responding to your requests, and to make it easier for you to find answers to frequently asked questions and how to address common use cases. 

We regularly see messages posted in multiple forums, with the full response thread only in one place or, worse, spread across multiple forums. Also, the large volume of support issues on github is making it difficult for us to use issues to identify real bugs.

The Kubernetes team scans stackoverflow on a regular basis, and will try to ensure your questions don't go unanswered.

Before posting a new question, please search stackoverflow for answers to similar questions, and also familiarize yourself with:
  * [the user guide](http://kubernetes.io/v1.0/)
  * [the troubleshooting guide](http://kubernetes.io/v1.0/docs/troubleshooting.html)

Again, thanks for using Kubernetes.

The Kubernetes Team

If you answer a question (in any of the above forums) that you think might be useful for someone else in the future, please add it to one of the FAQs: User FAQ, Developer FAQ, Debugging FAQ. Getting it into the FAQ is more important than polish. Please indicate the date it was added, so people can judge the likelihood that it is out-of-date (and please correct any FAQ entries that you see contain out-of-date information).

Contact information

@k8s-support-oncall will reach the current person on call.