Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Account recovery request #3994

Closed
2 tasks done
mbuttner opened this issue May 3, 2024 · 5 comments
Closed
2 tasks done

Account recovery request #3994

mbuttner opened this issue May 3, 2024 · 5 comments
Labels
account-recovery Users needing assistance with account recovery

Comments

@mbuttner
Copy link

mbuttner commented May 3, 2024

PyPI Username

maren.buettner

Reason for request

Primary email address has been deactivated. Secondary email address could be verified.

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@mbuttner mbuttner added the account-recovery Users needing assistance with account recovery label May 3, 2024
@mbuttner
Copy link
Author

mbuttner commented Jul 5, 2024

Hi there,
I still cannot do anything with my PyPI account. My primary e-mail address has been deactivated. I have a verified secondary e-mail address, but I have no option to switch to the secondary e-mail address. Please help!

@mbuttner
Copy link
Author

mbuttner commented Jul 5, 2024

I would really like to update my package as it is a dependency for other projects, see scverse/pytometry#69 and scverse/pytometry#73

@Thespi-Brain
Copy link

Hi @mbuttner,

Thanks for sending over your preferred email in this issue. However, we do have an account verification as due diligence before we can update your email. So, please contact [email protected] with your preferred email address and reference this link (#3994). We will proceed from there. Thanks for your patience!

@Thespi-Brain Thespi-Brain moved this to Awaiting Response in Account Recovery Jul 23, 2024
@Thespi-Brain Thespi-Brain added the status: awaiting response Needs more information before proceeding label Jul 23, 2024
@Thespi-Brain
Copy link

Hi @mbuttner,

Thanks for sending over your preferred email. I have initiated an account recovery process and instructions are being sent to your preferred email address. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

@Thespi-Brain Thespi-Brain removed the status: awaiting response Needs more information before proceeding label Jul 25, 2024
@Thespi-Brain Thespi-Brain moved this from Awaiting Response to Verification in Process in Account Recovery Jul 25, 2024
@Thespi-Brain
Copy link

Hi @mbuttner,

Thanks for completing the verification process. The verification was successful! Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.

@github-project-automation github-project-automation bot moved this from Verification in Process to Complete in Account Recovery Jul 30, 2024
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
account-recovery Users needing assistance with account recovery
Projects
Status: Complete
Development

No branches or pull requests

2 participants