unable to create jira ticket and getting error on alertmanager is "only GET allowed"

[PrakashNagarro]

Hi Team, I have configure the jiralert and alertmanager with the document steps but Getting error in Alertmanager for jiralert on the below error:

ts=2023-10-17T14:28:18.019Z caller=dispatch.go:352 level=error component=dispatcher msg="Notify for alerts failed" num_alerts=1 err="alerts-channels/webhook[0]: notify retry canceled due to unrecoverable error after 1 attempts: unexpected status code 400: http://jiralert:9097/alerts: only GET allowed"

Please help me to resolve the issue.

[free]

Per the documentation, the webhook endpoint is /alert, not /alerts.

[PrakashNagarro]

Hi @free ,

Thanks for your inputs and details. Yes I tried that "/alert" and "/alert/" at jiralert endpoint in the alertmanager config under webhook_config. but still I am getting error. Please check below,

If - url: 'http://jiralert:9097/alert/' then the error is on alertmanager only.

alertmanager  | ts=2023-10-19T06:34:42.982Z caller=dispatch.go:515 level=debug component=dispatcher aggrGroup="{}/{severity=\"low\"}:{alertname=\"InstanceDown\"}" msg=flushing alerts=[InstanceDown[19452ae][active]]

alertmanager  | ts=2023-10-19T06:34:42.983Z caller=dispatch.go:352 level=error component=dispatcher msg="Notify for alerts failed" num_alerts=1 err="alerts-channels/webhook[0]: notify retry canceled due to unrecoverable error after 1 attempts: unexpected status code 400: http://jiralert:9097/alert/: only GET allowed"

When we used - url: 'http://jiralert:9097/alert' , then both jiralert and alermanager thrown the below error,

alertmanager  | ts=2023-10-19T07:38:13.285Z caller=notify.go:745 level=warn component=dispatcher receiver=alerts-channels integration=webhook[0] aggrGroup="{}/{severity=\"low\"}:{alertname=\"InstanceDown\"}" msg="Notify attempt failed, will retry later" attempts=1 err="unexpected status code 500: http://jiralert:9097/alert: {\"Error\":true,\"Status\":500,\"Message\":\"JIRA request https://developcloudapp.atlassian.net/rest/api/2/search?fields=summary%2Cstatus%2Cresolution%2Cresolutiondate\\u0026jql=project%3D%22MON%22+and+labels%3D%22JIRALERT%7B57aadf1e36b0894abfef1a1d10a7a0e82e29b2319c9c3d00eec64de0d3144e75d2fd1b25e2e507c0a1fd156f24dcea1eb339e1425b12ced940c5c915ade03539%7D%22+order+by+resolutiondate+desc\\u0026maxResults=2 returned status 403 Forbidden, body \\\"\\\"\"}"

jiralert      | level=error ts=2023-10-19T07:38:13.629947363Z caller=main.go:173 msg="error handling request" statusCode=500 statusText="Internal Server Error" err="JIRA request https://developcloudapp.atlassian.net/rest/api/2/search?fields=summary%2Cstatus%2Cresolution%2Cresolutiondate&jql=project%3D%22MON%22+and+labels%3D%22JIRALERT%7B57aadf1e36b0894abfef1a1d10a7a0e82e29b2319c9c3d00eec64de0d3144e75d2fd1b25e2e507c0a1fd156f24dcea1eb339e1425b12ced940c5c915ade03539%7D%22+order+by+resolutiondate+desc&maxResults=2 returned status 403 Forbidden, body \"\"" receiver=alerts-channels groupLabels="unsupported value type"

[PrakashNagarro]

Hi Team, any clue/ides/suggestions are welcome for my issue mentioned above comment.