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Provide the ability to disable the reopen ticket functionality #120

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mmikitka opened this issue Jun 14, 2022 · 1 comment
Open

Provide the ability to disable the reopen ticket functionality #120

mmikitka opened this issue Jun 14, 2022 · 1 comment

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@mmikitka
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In my context, Operations does not want to re-open tickets, and the current workaround is to use reopen_duration: 1ms. Since reopen_duration: 0s means always reopen, it would be helpful to explicitly disable reopening. I suggest the addition of a new field, reopen_enabled which defaults to true to maintain backwards compatibility.
@fhielpos
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fhielpos commented Jul 6, 2022

What about using the wont_fix_resolution setting with a Done value or similar?

alikhil added a commit to KazanExpress/jiralert that referenced this issue Nov 30, 2022
@alikhil
feat: add reopen_enabled flag
59aeedb 
- fixes prometheus-community#120
@alikhil alikhil mentioned this issue Nov 30, 2022
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alikhil added a commit to KazanExpress/jiralert that referenced this issue Nov 30, 2022
@alikhil
feat: add reopen_enabled flag
caa3e5a 
- fixes prometheus-community#120

Signed-off-by: Alik Khilazhev <[email protected]>
rufusnufus added a commit to KazanExpress/jiralert that referenced this issue May 13, 2024
@rufusnufus @alikhil @SagdeevRR
feat: add exclude label param (#4)
8045df8 
* feat: add reopen_enabled flag

- fixes prometheus-community#120

Signed-off-by: Alik Khilazhev <[email protected]>

* chore: update docs and example

Signed-off-by: Alik Khilazhev <[email protected]>

* fix: nil pointer deref in tests

Signed-off-by: Alik Khilazhev <[email protected]>

* fix: issue resolution

Signed-off-by: Alik Khilazhev <[email protected]>

* feat: add exclude label param

* chore: add examples

* chore: rename param

* revert: Alik's changes

---------

Signed-off-by: Alik Khilazhev <[email protected]>
Signed-off-by: Rufina Talalaeva <[email protected]>
Co-authored-by: Alik Khilazhev <[email protected]>
Co-authored-by: sagdeevrr <[email protected]>
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feat: add reopen_enabled flag KazanExpress/jiralert
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@mmikitka @fhielpos