diff --git a/src/app/showcase/pages/support/support.component.html b/src/app/showcase/pages/support/support.component.html index d57cf998f4e..8934855d4d6 100755 --- a/src/app/showcase/pages/support/support.component.html +++ b/src/app/showcase/pages/support/support.component.html @@ -101,10 +101,13 @@
New features and enhancement requests are not available in core services and provided via a credit based - model instead named PrimeCredit. When you have a feature request, we offer an initial estimate in terms of - credits and once - this estimate is confirmed by you then implementation will be delivered by our team within an estimated - timeframe. + model instead named PrimeCredit. When you have an enhancement request, initially our team will review your + requirement to + verify if it is suitable to be included in the open source core library. We cannot guarantee that all + requests can be accepted depending on the project roadmap, workload at the time and type of the requirement. + After successful + verification, we prepare an initial estimate in terms of credits and once this estimate is confirmed by you, + implementation will be delivered by our team within an estimated timeframe.
Support service is for one year.
-We provide one shared account per organization that any number of members in your organization can use it.
-Unused tickets expire and cannot be transferred to the new subscription.
PrimeCredits can be purchased anytime during an active subscription.
-No, PrimeTek does not guarantee the implementation so it is suggested to confirm with us before purchasing credits.
-No, feature development is exclusive to PRO members.
PRO is per organization so there is no limit on the number of developers.
-As PRO support focuses on the library, application consulting and code reviews are out of scope.