From 7ff92646326f5fc2fbec9aff4aafaded7456166d Mon Sep 17 00:00:00 2001 From: Cagatay Civici Date: Wed, 6 Dec 2023 18:07:26 +0300 Subject: [PATCH] Update text --- .../pages/support/support.component.html | 31 ++++++++++++------- 1 file changed, 19 insertions(+), 12 deletions(-) diff --git a/src/app/showcase/pages/support/support.component.html b/src/app/showcase/pages/support/support.component.html index d57cf998f4e..8934855d4d6 100755 --- a/src/app/showcase/pages/support/support.component.html +++ b/src/app/showcase/pages/support/support.component.html @@ -101,10 +101,13 @@
Enhancement Credits

New features and enhancement requests are not available in core services and provided via a credit based - model instead named PrimeCredit. When you have a feature request, we offer an initial estimate in terms of - credits and once - this estimate is confirmed by you then implementation will be delivered by our team within an estimated - timeframe. + model instead named PrimeCredit. When you have an enhancement request, initially our team will review your + requirement to + verify if it is suitable to be included in the open source core library. We cannot guarantee that all + requests can be accepted depending on the project roadmap, workload at the time and type of the requirement. + After successful + verification, we prepare an initial estimate in terms of credits and once this estimate is confirmed by you, + implementation will be delivered by our team within an estimated timeframe.

@@ -130,39 +133,43 @@
Frequently Asked Questions
-
What is the duration of the service?
+
What is the duration of the service?

Support service is for one year.

-
How many JIRA accounts do we get?
+
How many JIRA accounts do we get?

We provide one shared account per organization that any number of members in your organization can use it.

-
What happens if we extend after 1 year and we have +
What happens if we extend after 1 year and + we have unused tickets?

Unused tickets expire and cannot be transferred to the new subscription.

-
When can we purchase PrimeCredits for feature +
When can we purchase PrimeCredits for + feature development?

PrimeCredits can be purchased anytime during an active subscription.

-
Are all of our requests guaranteed to be +
Are all of our requests guaranteed to be implemented with PrimeCredits?

No, PrimeTek does not guarantee the implementation so it is suggested to confirm with us before purchasing credits.

-
Can we get PrimeCredits without PRO support?
+
Can we get PrimeCredits without PRO + support?

No, feature development is exclusive to PRO members.

-
Is there a limit on developers in our organization +
Is there a limit on developers in our + organization who can use the service?

PRO is per organization so there is no limit on the number of developers.

-
What is not covered by PRO?
+
What is not covered by PRO?

As PRO support focuses on the library, application consulting and code reviews are out of scope.