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escalade.xml
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escalade.xml
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<?xml version="1.0" encoding="UTF-8"?>
<root>
<name>Escalade </name>
<key>escalade</key>
<state>stable</state>
<logo>https://raw.githubusercontent.com/pluginsGLPI/escalade/main/escalade.png</logo>
<description>
<short>
<cs><![CDATA[Tento zásuvný modul zjednodušuje eskalaci požadavku na jiné skupiny]]></cs>
<en><![CDATA[This plugin simplifies the ticket escalation to different groups]]></en>
<fr><![CDATA[Cette extension permet de simplifier l'escalade de ticket vers des groupes différents]]></fr>
</short>
<long>
<cs>
Tento zásuvný modul zjednodušuje eskalaci požadavku na jiné skupiny.
Přidává následující funkce:
* Zobrazení vizuální historie přiřazení požadavku skupinám.
* Zrychlená eskalace na skupinu nacházející se v historii.
* Přiřazení skupiny iniciátora když je poskytnuto řešení požadavku.
* Poskytnutí automatického přiřazování požadavků při změně jeho kategorie.
* Rychlé klonování požadavku.
* Současné uzavření klonovaných požadavků.
* Vzetí první nebo poslední skupiny technika (při změně požadavku).
* Nové tlačítko pro zrychlené přiřazení požadavku sám sobě.
</cs>
<en>
This plugin simplifies the ticket escalation to different groups.
It adds the following features :
* Display a visual history of the assignement groups on a ticket.
* Rapid escalation to a group present in history.
* Assign initiator group when ticket solution provided.
* provide automatic assignment of tickets on ticket category change.
* Fast cloning of ticket.
* Closing cloned tickets simultaneously.
* Take the first or last group of technician (on ticket modification).
* New button for rapid self-assignment of a ticket.
</en>
<fr>
Cette extension permet de simplifier l'escalade de ticket vers des groupes différents.
Elle ajoute les fonctionnalités suivantes :
* Affichage d'un historique visuel de l'assignation des groupes sur un ticket.
* Escalade rapide à un groupe présent dans cette historique.
* Assignation du groupe initiateur lors de l'apport d'une solution.
* Attribution du responsable et groupe technique lors d'un changement de catégorie de ticket.
* Clonage rapide de ticket.
* Cloture des tickets clonés en même temps.
* Prendre le premier ou dernier groupe du technicien (sur modification du ticket).
* Bouton d'assignation rapide à soi-même d'un ticket.
</fr>
</long>
</description>
<homepage>https://github.com/pluginsGLPI/escalade</homepage>
<download>https://github.com/pluginsGLPI/escalade/releases</download>
<issues>https://github.com/pluginsGLPI/escalade/issues</issues>
<readme>https://glpi-plugins.readthedocs.io/en/latest/escalade/index.html</readme>
<authors>
<author>Alexandre Delaunay</author>
<author>Teclib'</author>
</authors>
<versions>
<version>
<num>2.9.9</num>
<compatibility>~10.0.11</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.9.9/glpi-escalade-2.9.9.tar.bz2</download_url>
</version>
<version>
<num>2.9.8</num>
<compatibility>~10.0.11</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.9.8/glpi-escalade-2.9.8.tar.bz2</download_url>
</version>
<version>
<num>2.9.7</num>
<compatibility>~10.0.11</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.9.7/glpi-escalade-2.9.7.tar.bz2</download_url>
</version>
<version>
<num>2.9.6</num>
<compatibility>~10.0.11</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.9.6/glpi-escalade-2.9.6.tar.bz2</download_url>
</version>
<version>
<num>2.9.5</num>
<compatibility>~10.0.11</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.9.5/glpi-escalade-2.9.5.tar.bz2</download_url>
</version>
<version>
<num>2.9.4</num>
<compatibility>~10.0.0</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.9.4/glpi-escalade-2.9.4.tar.bz2</download_url>
</version>
<version>
<num>2.9.3</num>
<compatibility>~10.0.0</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.9.3/glpi-escalade-2.9.3.tar.bz2</download_url>
</version>
<version>
<num>2.9.2</num>
<compatibility>~10.0.0</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.9.2/glpi-escalade-2.9.2.tar.bz2</download_url>
</version>
<version>
<num>2.9.1</num>
<compatibility>~10.0.0</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.9.1/glpi-escalade-2.9.1.tar.bz2</download_url>
</version>
<version>
<num>2.9.0</num>
<compatibility>~10.0.0</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.9.0/glpi-escalade-2.9.0.tar.bz2</download_url>
</version>
<version>
<num>2.8.3</num>
<compatibility>~10.0.0</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.8.3/glpi-escalade-2.8.3.tar.bz2</download_url>
</version>
<version>
<num>2.8.2</num>
<compatibility>~10.0.0</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.8.2/glpi-escalade-2.8.2.tar.bz2</download_url>
</version>
<version>
<num>2.8.1</num>
<compatibility>~10.0.0</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.8.1/glpi-escalade-2.8.1.tar.bz2</download_url>
</version>
<version>
<num>2.8.0</num>
<compatibility>~10.0.0</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.8.0/glpi-escalade-2.8.0.tar.bz2</download_url>
</version>
<version>
<num>2.7.2</num>
<compatibility>~9.5.0</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.7.2/glpi-escalade-2.7.2.tar.bz2</download_url>
</version>
<version>
<num>2.7.1</num>
<compatibility>~9.5.0</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.7.1/glpi-escalade-2.7.1.tar.bz2</download_url>
</version>
<version>
<num>2.7.0</num>
<compatibility>~9.5.0</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.7.0/glpi-escalade-2.7.0.tar.bz2</download_url>
</version>
<version>
<num>2.6.2</num>
<compatibility>~9.5.0</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.6.2/glpi-escalade-2.6.2.tar.bz2</download_url>
</version>
<version>
<num>2.6.1</num>
<compatibility>~9.5.0</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.6.1/glpi-escalade-2.6.1.tar.bz2</download_url>
</version>
<version>
<num>2.6.0</num>
<compatibility>~9.5.0</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.6.0/glpi-escalade-2.6.0.tar.bz2</download_url>
</version>
<version>
<num>2.5.0</num>
<compatibility>~9.5.0</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.5.0/glpi-escalade-2.5.0.tar.bz2</download_url>
</version>
<version>
<num>2.4.4</num>
<compatibility>~9.4.0</compatibility>
<download_url>https://github.com/pluginsGLPI/escalade/releases/download/2.4.4/glpi-escalade-2.4.4.tar.bz2</download_url>
</version>
<version>
<num>2.4.3</num>
<compatibility>9.4</compatibility>
</version>
<version>
<num>2.4.2</num>
<compatibility>9.4</compatibility>
</version>
<version>
<num>2.4.1</num>
<compatibility>9.4</compatibility>
</version>
<version>
<num>2.4.0</num>
<compatibility>9.4</compatibility>
</version>
<version>
<num>2.3.3</num>
<compatibility>9.3</compatibility>
</version>
<version>
<num>2.3.2</num>
<compatibility>9.3</compatibility>
</version>
<version>
<num>2.3.1</num>
<compatibility>9.3</compatibility>
</version>
<version>
<num>2.3.0</num>
<compatibility>9.3</compatibility>
</version>
<version>
<num>2.2.3</num>
<compatibility>9.2</compatibility>
</version>
<version>
<num>2.2.2</num>
<compatibility>9.2</compatibility>
</version>
<version>
<num>2.2.1</num>
<compatibility>9.2</compatibility>
</version>
<version>
<num>2.2.0</num>
<compatibility>9.2</compatibility>
</version>
<version>
<num>2.1.0</num>
<compatibility>9.1</compatibility>
<compatibility>0.90</compatibility>
<compatibility>0.85</compatibility>
</version>
<version>
<num>0.90-1.3</num>
<compatibility>9.1</compatibility>
<compatibility>0.90</compatibility>
<compatibility>0.85</compatibility>
</version>
<version>
<num>0.90-1.1</num>
<compatibility>0.90</compatibility>
<compatibility>0.85</compatibility>
</version>
<version>
<num>0.90-1.0.1</num>
<compatibility>0.90</compatibility>
<compatibility>0.85</compatibility>
</version>
<version>
<num>2.0.2</num>
<compatibility>0.84</compatibility>
</version>
<version>
<num>1.2</num>
<compatibility>0.83</compatibility>
</version>
</versions>
<langs>
<lang>cs_CZ</lang>
<lang>en_GB</lang>
<lang>en_US</lang>
<lang>es_ES</lang>
<lang>fi_FI</lang>
<lang>fr_FR</lang>
<lang>it_IT</lang>
<lang>lv_LV</lang>
<lang>ru_RU</lang>
<lang>tr_TR</lang>
</langs>
<license><![CDATA[GPL v2+]]></license>
<tags>
<cs>
<tag>Skupiny</tag>
<tag>Požadavek</tag>
<tag>Asistence</tag>
<tag>Eskalace</tag>
<tag>Klon</tag>
<tag>Přiřazení</tag>
</cs>
<en>
<tag>Groups</tag>
<tag>Ticket</tag>
<tag>Assistance</tag>
<tag>Escalation</tag>
<tag>Clone</tag>
<tag>Assignement</tag>
</en>
<fr>
<tag>Groupes</tag>
<tag>Ticket</tag>
<tag>Helpdesk</tag>
<tag>Escalade</tag>
<tag>Clone</tag>
<tag>Attribution</tag>
</fr>
</tags>
<screenshots>
<screenshot>https://raw.githubusercontent.com/pluginsGLPI/escalade/main/screenshots/escalade_config.png</screenshot>
<screenshot>https://raw.githubusercontent.com/pluginsGLPI/escalade/main/screenshots/escalade_history.png</screenshot>
<screenshot>https://raw.githubusercontent.com/pluginsGLPI/escalade/main/screenshots/escalade_history2.png</screenshot>
</screenshots>
</root>