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Identity Verification Sample App

Background

This fictional used car marketplace application shows you how to verify a user's identity using Plaid Identity Verification. This application uses NodeJS on the backend, and vanilla JavaScript on the frontend.

Demo video

For a video tour and walkthrough of this sample app, check out the Plaid Identity Verification: Demo Video.

Installation

We recommend having node version 16.x.x or later before attempting to run this application.

1. Make sure you have access to Identity Verification

First, if you haven't already done so, sign up for your free Plaid API keys.

You may not have access to Identity Verification initially. Confirm your access in the Plaid Dashboard by selecting the dropdown list on the upper left with your team name. If you see "Identity Verification & Monitor" as one of the options, you have access. Otherwise, talk to your account manager or file a support ticket to request access to Identity Verification.

2. Clone the repository

Using https:

git clone https://github.com/plaid/idv-quickstart
cd idv-quickstart

Alternatively, if you use ssh:

git clone [email protected]:plaid/idv-quickstart.git
cd idv-quickstart

3. Install the required packages

Run npm install inside your directory to install of the Node packages required for this application to run.

4. Create an Identity Verification template if you don't have one already

  1. Head over to the "Identity Verification and Monitor" section of the dashboard (you can find it in the drop-down list on the upper left).

  2. Select "Switch to Sandbox" on the bottom left of your screen to set up a template in Sandbox mode

  3. If there's already an Identity Verification template you want to use, you can skip ahead to the next section.

  4. Otherwise, click the New Template button.

  5. Fill out the Setup form however you'd like. We checked Attempt to auto-fill customer PII because it's fun to see. :) Note that you are required to enter a real working URL as your privacy policy link. You should also leave Verify Phone Number with SMS checked -- you would only uncheck this if your application already verifies the user's phone number through a separate mechanism.

  6. Pick any color you'd like on the Design screen.

  7. For the Workflow, you can configure the behavior you'd like to see under Workflow Management.

    PII Verification

    • Lightning verification works by comparing the user's verified phone number and information again several data sources.
    • Document verification asks your user to take pictures of documentation such as drivers licenses or passports.
    • Select whatever workflow you would like to see. Fallback to document verification is a common option, but you could also select Require both lightning and document verification if you wish to experience the entire Identity Verification process. You can always change this later.

    Selfie Behavior

    • Selfie check asks your user to verify they are a real person by capturing footage of themselves on their phone. Sandbox mode doesn't use selfie so the Selfie Behavior you select doesn't really matter.

  8. You can leave Rulesets with the default values for now, but we'll come back to this soon.

  9. Click Publish changes and exit the editor.

5. Set up your environment variables

Copy .env.template to a new file called .env. Then open up .env in your favorite code editor and fill out the values.

cp .env.template .env

You can get your PLAID_CLIENT_ID and PLAID_SECRET values from the Keys section of the Plaid dashboard

You can keep sandbox as your environment.

For TEMPLATE_ID, we'll need the ID of the Identity Verification template that you created above. You can do this by selecting your template from the templates screen, selecting the template you created, and then clicking the Integration button on top.

You can leave LIGHTNING_ONLY_NO_SMS_ID blank for now. We'll return to this in a future step.

NOTE: .env files are a convenient local development tool. Never run a production application using an environment file with secrets in it. Use some kind of Secrets Manager (provided by most commercial cloud providers) instead

6. (Optional) Set up your webhook receiver

This application makes use of webhooks in certain flows so that it can receive messages from Plaid that the user is done with their Identity Verification process. If you want to see this part of the application in action, you will need to tell Plaid what webhook receiver it should send these messages to.

Step 1: Create a public endpoint for your webhook receiver

This webhook receiver will need to be available to the public in order for Plaid to communicate with it. If you don't wish to publish this sample application to a public server, one common option is to use a tool like ngrok to open up a tunnel from the outside world to a specific port running on localhost.

The sample application users a separate server to receive webhooks running on port 8001, so if you have ngrok installed, you can run

ngrok http 8001

to open up a tunnel from the outside world to this server. The final URL will be the domain that ngrok has created, plus the path /server/receive_webhook. It will probably look something like:

https://abde-123-4-567-8.ngrok.io/server/receive_webhook

Step 2: Configure Plaid to talk to this endpoint

Unlike many other Plaid products, you won't configure the webhook URL when creating an Item. Instead, you'll use the Plaid dashboard at https://dashboard.plaid.com/team/webhooks to tell Plaid what endpoint to call when sending webhooks. From this page:

  • Click New webhook.
  • Select Identity verification status updated as the event. (That's status, not step.)
  • Add the URL that you created in the previous step.
  • Click Configure

You can also repeat the process for the "step updated" and "retried" events if you want to see them in action, although our application doesn't do anything with these.

At this point, any webhooks called by Identity Verification will be sent to the URL you specified. If you ever restart ngrok and end up with a new domain, make sure to add the new webhook to the dashboard.

The code that is used to process these endpoints is contained in the webhookServer.js file.

7. Run the application!

You can run your application by typing

npm run watch

on the command line. If there are no issues, you should see a message telling you that you can open up http://localhost:8000/ to view your running app!

Running the application

Baby You Can Buy My Car is a fictional marketplace app that requires users to verify their identity before they can fully sign up for the app. This sample application simulates four different ways that a user could verify their identity. Obviously, in a real app, you wouldn't present all four options to a user; this is just for demonstration purposes.

Create an account or sign in with a existing account to start the process.

1. The Standard flow

The Standard flow involves users verifying their identity through Link, the client-side widget that Plaid provides to developers that handles most of the UI work for you.

To activate the standard flow, click the Verify My Identity button. If you are running in Sandbox mode, Plaid Identity Verification will only accept one identity, that of Leslie Knope with the values specified here. The UI in Sandbox mode will also give you these values in the upper-right side of the screen.

With Lightning verification, if you fill out these values correctly, your identity will be accepted.

If you fill out these values incorrectly (and have selected the appropriate workflow), Identity Verification will fall back to Document verification.

In Document verification, you will be asked to take pictures of an appropriate piece of identification using your phone. In the Sandbox environment, the application will assume you always submit a valid drivers license with the same name and date of birth as that of our test user. (Leslie Knope, January 18, 1975)

So if you wish to see what a "failed Lightning, but passed Documentation" flow looks like, try entering a different phone number, social security number, and/or address, but make sure to enter the correct name and birthday.

How it works

You should view the code for the full details, but essentially:

  1. If the client sees that our user's identification has not yet been verified (just by checking our application's database), it requests a Link token from the server.
  2. The server generates a Link token using the /link/token/create endpoint, and passes this token back up to the client.
  3. Once the user is done with Link (either successfully or not), the client will receive an Identity Verification session ID. It sends this session ID to the server.
  4. The server then makes a call to /identity_verification/get with this session ID. It will receive information about the user's verification attempt, like whether it was successful or not, the userID associated with this session, and information like the user's full name and mailing address.
  5. The server records the status of the user's verification attempt, this session ID and, if the attempt was successful, additional details about the user, in its database.
  6. Note that if you are using webhooks, your server will also receive this verification session ID as a webhook. It will repeat steps 4 and 5 when that happens, which technically isn't necessary.

Email address

If you have the user's email address, you should include it when creating the link token in step 2 -- Identity Verification runs a number of different fraud checks against this email. It is considered best practice to verify the user's email address before submitting it, something we are not doing in our sample app.

Seeing Identity Verification details

If you want to see more details about a user's latest Identity Verification attempt, the best place to do this would be the Identity Verification section of the Plaid Dashboard. Click into the verificaiton template you used in the demo. From there, you'll be able to see full details about every user attempt by status: What they entered, why they might have failed, and you can perform important actions like ask your user to retry different steps.

You can also see details about a user's Identity Verification attempts by expanding the "Debug Tools" section and clicking the "See my most recent attempt" button or the "See all my IDV attempts" button. The former will have our server make a call to /identity_verification/get (passing along the most recent IDV session ID, which we fetch from our database). The latter will have our server make a call to /identity_verification/list (passing along the user's ID).

We summarize these results on screen, but you can also look at your browser's JavaScript console to see the full object that gets returned from these calls.

These Debug Tools are there to demonstrate what kind of results you might get back from /identity_verification/get and /identity_verification/list. It would be rare for a typical client application to make calls to these endpoints or share this information with the user.

Retrying Identity Verification attempts

Once a user has completed an Identity Verification attempt, they typically cannot retry it without you, the developer, initiating it on their behalf. To do this, select the user's Identity Verification attempt in the Plaid dashboard (whether it has succeeded or failed) and click the Request Retry option underneath their name. You can choose to retry the entire attempt from the beginning, or perform a special Identity Verification flow.

Note that requesting a retry will create a new Identity Verification session. You can see a list of all of the user's Identity Verification sessions by looking at the results of the /identity_verification/list call, as described above.

Is Identity Verification Failing?

As you're testing Identity Verification, you might notice that your attempts start to fail because your user failed the Risk Check. This is a check that looks for risky behavior such as a user trying to verify multiple identities from the same device or the same IP address, something that commonly occurs when you're testing Identity Verification.

If you want to allow this on a case-by-case basis, you can manually select the failed Identity Verification attempt in the Plaid dashboard and then click Override Result in the Potential Risks section. Click the "Verify my Identity" button again in the browser and your Identity Verification session will succeed.

If you want to allow this permanently, you can edit the template in the Plaid dashboard:

  • Head back to the Identity Verification section of the Plaid dashboard
  • Select your template
  • Click Open Editor
  • In the Identity Verification editor, select the Rulesets section
  • Select Risk Rules
  • Change the Acceptable Risk Level of Network Risk from "Medium Risk" to "High Risk"
  • Click Publish Changes

2. The Pre-fill flow

In some cases, you might already have information about your user that Identity Verification will want, such as your user's full name, phone number, date of birth, or mailing address. Rather than put your user through the trouble of entering this information a second time, you can "kick-start" your user's Identity Verification process by sending this information to Plaid before starting the Identity Verification flow.

To try out the pre-fill flow, click on the Pre-fill some data button. We'll simulate entering the name, date of birth, and mailing address for our test user. Then click the Verify my identity button. You'll notice that when you verify your user's identity this time, you'll have much fewer fields to fill out.

Note that you have to add the user's information before starting the Identity Verification flow. You can't add it once the process has begun.

How it works

Again, make sure to view the code for the full details, but essentially:

  1. The server makes a call to /identity_verification/create to initiate an Identity Verification session, adding in whatever information we already know about the user.
  2. This call returns a Identity Verification session ID, which we store in our database.
  3. Note that because of the way our application works, we already have a link token generated before we make a call to /identity_verification/create. This is fine -- there's no need to regenerate a new Link token.
  4. When the client runs Link, Identity Verification will see that the user_id which was used to generate the Link token is the same as the user_id which was used to create a Identity Verification session, and it won't ask the user to enter information that it already received in step 1.
  5. We then proceed with steps 3-6 in the Standard flow. The Identity Verification session ID received by Link and your webhooks will be the same value as what was already generated in step 2.

Do I need to verify the information I send to Plaid?

It is not necessary for you to verify information like the user's name or mailing address before sending it to Plaid -- that's what Identity Verification is for (with the exception of the user's email address, which we recommend you verify). However, it should be made clear when you collect this information from the user that they should be sending you legitimate data that will be used for identity verification purposes.

3. The Shareable URL flow

Typically, when your users complete the Identity Verification process, they'll do so within your application using Link, Plaid's client-side widget that handles all of the UI work for you. But you also have the option of generating a URL that you can direct your users to in order to complete the process.

The most common scenario for using a shareable URL is when a company hasn't integrated Identity Verification into their app, but needs to occasionally verify a user's identity on an ad hoc basis. For example, a customer's account might be flagged for suspicious activity and your customer service team will want to verify their identity as an extra security step. This is typically done through the Plaid dashboard:

  • On the panel for the Identity Verification template you created, click the "Create Verification" button at the top
  • Add the user's customer reference (like their internal application ID) and their email, if you have it.
    • If you want to use the ID of your currently signed in user, you can find their full ID by looking at the contents of the get_basic_user_info call in your browser.
  • Click the "Create verification link" button
  • Copy-and-paste that link, and share it with your customer

You should be able to see your customer's Identity Verification status, along with the data they entered, in the appropriate section of the panel for the Identity Verification template. ("In progress", "Passed", "Failed", etc.)

3a. The Generated Shareable URL flow

It's less common to use a shareable URL within your application if you've already integrated the Plaid API -- most applications would prefer that their users stay within their application via the Link widget rather than switch to another tab or another browser. But we've included this process here for completeness.

To try generating a Shareable URL in the browser, click the Generate a Shareable URL button. You will be given a URL to follow that opens up the Identity Verification process in a new window.

When you're done (assuming you have webhooks working), your client page should update after a few seconds to reflect your verified identity. If you don't have webhooks working, you can click the Simulate receiving a webhook button to complete the process.

How it works

  1. The server makes a call to /identity_verification/create to initiate a Identity Verification session, adding the is_shareable: true argument to indicate that we want to generate a URL that can be shared with the user.
  2. This URL is then presented to the user, which they can open in a separate window and complete the process.
  3. If you are using webhooks, your server will receive a STATUS_UPDATED webhook with the Identity Verification session ID.
  4. The server can then make a call to /identity_verification/get with this session ID and it will update your user's entry in the database accordingly.
  5. The client, meanwhile, is performing some simple polling to fetch this database entry every few seconds. You're free to build something more sophisticated in your app.
  6. If you don't have webhooks working, the /server/fake_webhook endpoint on the server will pretend as though it has received a webhook for this user by looking up the most recent Identity Verification session ID that we have stored for this user. Then it will perform steps 4-5 with this session ID.

4. The Backend-Only flow

In some cases, your application may already have all of the information you need to verify your user without any additional input from them. Alternately, you might want to build a completely custom frontend without using Link. In these situations, you can attempt to verify your user's identity completely on the server.

For the backend-only flow to work, you'll need to make sure you're using an Identity Verification template that is using the "Lightning Only" flow, and doesn't require SMS verification.

To create a new template, follow the steps for creating an Identity Verification template at the beginning of this readme, but with the following exceptions:

  1. Be sure to uncheck Verify Phone Number with SMS in the Setup panel
  2. For the workflow, select Lightning Only

Warning: You should only skip verifying your user's phone number in Identity Verification if your application is already performing this verification on its own.

Copy the template ID for the template you just created, and paste that into your .env file as the value for the LIGHTNING_ONLY_NO_SMS_ID entry. If you're running npm run watch, the server should automatically restart.

You can then start the backend-only flow by checking the Terms of Service checkbox, and then clicking the Server-only verification button. If you have webhooks working, your application should update after a few seconds with your newly identified user.

If you don't have webhooks working, you can click the Simulate receiving a webhook button, and your application should update as well

Note that Identity Verification sessions created this way will not show up in the "See all my IDV attempts" results, because that call is made using your original Identity Verification template.

How it works

  1. The server makes a call to /identity_verification/create to initiate a Identity Verification session, sending across all of the data Plaid would need to verify the user's identity, including their name, address, phone number, and last 4 digits of their social security number.
    • We also include a gave_consent: true value to indicate that our user has consented to their data being shared with Plaid for verification purposes. (This is usually mentioned as part of your application's terms of service. Please consult with your legal counsel on the actual wording to use -- our law background consists of watching reruns of Judge Judy.)
    • For this sample application, this data is hard-coded to that of our sandbox user.
  2. If you are using webhooks, your server will receive a STATUS_UPDATED webhook with the Identity Verification session ID.
  3. The server then makes a call to /identity_verification/get with this session ID and it updates your user's entry in the database accordingly.
  4. Like in the previous flow, the client is just performing some simple polling to re-fetch this database entry every few seconds.
  5. If you don't have webhooks working, the /server/fake_webhook endpoint on the server will pretend as though it has received a webhook for this user by looking up the most recent Identity Verification session ID that we have stored for this user and then running steps 3-4.