Can't connect to Pieces OS

[rosie-at-pieces]

Original ticket:

Failed to connect to Pieces OS

Note: this issue was created automatically from an offline service ticket.

[rosie-at-pieces]

This is a known issue and we are still tracking down the root cause, so we would appreciate some assistance with this.

If you are experiencing this issue, we would love to have a short call with you to get you sorted out. Please check out Mark's calendar and schedule a session with him whatever time suits you.

We'll keep this ticket updated as we find the issue and roll out a fix.

[rosie-at-pieces]

We are hearing from users that restarting your computer usually solves this. Give that a try and let us know here if it doesn't work out for you!

[rosie-at-pieces]

We're trying to narrow this issue down, so if you are experiencing this issue can you please let us know if you're running M1 or Intel? Thank you!

[CBID2]

We are hearing from users that restarting your computer usually solves this. Give that a try and let us know here if it doesn't work out for you!

Hi @rosie-at-pieces! :) I had the same problem, and restarting the app did work. Speaking of this problem, this inspired me to create this issue:pieces-app/documentation#256

[rosie-at-pieces]

FAQ for this topic here!