Unable to Launch Pieces Windows Desktop Version

[SoumyaSubhrajit]

Software

Desktop Application

Operating System

Windows

Your Pieces OS Version

version: 8.0

Kindly describe the bug and include as much detail as possible on what you were doing so we can reproduce the bug.

Issue:
I am encountering difficulties with installing and launching the Pieces Windows desktop version. After a successful installation, the software fails to open properly. Despite confirming its presence in the task manager, there is no visible output on the screen.

Steps to Reproduce:

• Download and install the Pieces Windows desktop version.
• Attempt to launch the software.
• Observe that the program does not open on the screen.
• Check the task manager to confirm the software is running in the background.

Expected Behavior:
Upon installation, the Pieces Windows desktop version should launch and display its interface on the screen, allowing users to interact with it

Actual Behavior:
After installation, the software does not open as expected. Despite running in the background according to the task manager, there is no visible output on the screen.

System Information:

• Windows version: 22H2 (OS Build 19045)

Additional Notes:
I have attempted to troubleshoot this issue without success. Any assistance or insights into resolving this matter would be greatly appreciated. Thank you for your attention to this matter.

[nathan-courtney-pieces]

@SoumyaSubhrajit

Sorry to hear that this is happening!

If you wouldn't mind, please share the log files of the applications found at this address:

C:\Users<your_username>\Documents\com.pieces.os\production\Support\logs

The default installation method uses Microsoft's App Installer technology. You can make sure this is up to date by checking for updates in the Microsoft store.

[mark-at-pieces]

hey @SoumyaSubhrajit please take a look at this issue and see if you getting something similar as well

#158

[mark-at-pieces]

might also be related to this #164

[tolgayilmaz]

Has this been resolved? I have the same exact issue. When I try to launch Pieces OS from the Pieces suite, the button is briefly greyed out and then returns to normal with no launch. When I try to launch it from the start menu, again, nothing happens. It's only Pieces OS that is failing to launch. Pieces for Developers is working properly. I have just installed the Pieces app on my device (Windows 11) and made sure that I am not missing any updates, by clicking the update buttons.

EDIT: I have noticed that there is a system tray icon for Pieces OS that I can click on, which will open a small window that shows a green circle and says "Connecting Pieces Apps". But when I go to https://code.pieces.app/onboarding/chrome/welcome and click "copy and save" under the example code snippet, I get a warning message from my Brave browser: "Failed to connect to Pieces OS! If you have Pieces OS installed, please launch it. If you do not, please download Pieces OS." I have the Pieces for Developers extension enabled on my browser.

[jimbobbennett]

Hi @tolgayilmaz - are you still seeing this issue?

[SicutDeficere]

I am still facing the issue...
After opening the Pieces desktop app I can only see a blue outline of the window..