'Total Refund' steps in incorrect order

[amidaOFN]

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Which language version of the User Guide are you viewing?
English

Description
In the Total Refunds section, the order of steps given is to void the payment first, then cancel the order.

However this:

• generates the order cancellation email to the customer which says "Your order was unpaid so no refund has been made", because the payment has already been refunded; and
• leaves the order with Shipment 'pending'.

If the order is cancelled first then payment voided, the email says 'Your order was paid so [shop] has refunded the full amount'. The order then shows Shipment as cancelled.

The section also does not mention the 'Cancel' button and the option to choose whether to send cancellation email and restock items.

What is the nature of the error?

• Information (text) inaccurate
• Screen shot inaccurate/out of date
• Broken hyperlink
• Spelling mistake
• Other

URL of the page/section on which you have found inaccurate information
https://guide.openfoodnetwork.org/basic-features/orders/refunds-and-adjusting-payments#refunds

Screen shot of the error or copy and paste the incorrect text in here
Whole section would need adjustment.

Additional Context