diff --git a/lib/views/help/requesting.html.erb b/lib/views/help/requesting.html.erb
index fb054136e..e45644c39 100644
--- a/lib/views/help/requesting.html.erb
+++ b/lib/views/help/requesting.html.erb
@@ -118,6 +118,11 @@ a request for existing documents — reports, briefs, memorandum, notes for
 tenders, etc.
 </p>
 
+<p>
+In limited circumstances, such as when information is not available in written form but instead is stored in an authority computer system,
+agencies are required to produce a written document containing the information by using a 'computer or other equipment that is ordinarily available' to the authority.
+</p>
+
 <p>
 However, it's a mistake to ask for everything! Remember to <a href="#focused">
 keep your request focused</a> and ask for specific existing documents.