Consider telling our users when we know an authority or jurisdiction is being difficult

[benrfairless]

According to https://www.righttoknow.org.au/help/requesting#authorities we allow people to make requests to Those which aren't subject to Freedom of Information but we think should be.

We get a fair number of emails from our users complaining that authorities refuse to process a request without a form being completed - or refuse to process requests at all.

We should make it clear to users when authorities might do this to set expectations and to reduce the support burden.

[katska]

Hi @benrfairless are you saying that those 'being difficult' and those not strictly subject to FOI or similar are the overlap?
Just trying to work out if there are two different issues and how that would help someone in making a request to the authority.