[Bug]: web updater failing 27.00 to 27.0.2 #483

stratege1401 · 2023-08-11T15:15:22Z

⚠️ This issue respects the following points: ⚠️

This is a bug, not a question or a configuration/webserver/proxy issue.
This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
I agree to follow Nextcloud's Code of Conduct.

Bug description

Web updater from 27.0.0 to 27.0.2 failed.

Fresh Nextcloud 27.0.0 install on a Debian 12, apache2 2.54, php 8.2, mariadb, redis ...
Everything is working absolutly fine.

NC signal an update is available. Opening the webupdater works until step4, then hang...

No specific logs.

Steps to reproduce

fresh 27.0.0 install
after the notification, use the web updater
step four hangs

Expected behavior

no hangs obviously on step 4

Installation method

Community Manual installation with Archive

Nextcloud Server version

27

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.2

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Fresh Nextcloud Server install

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

Default user-backend (database)
LDAP/ Active Directory
SSO - SAML
Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "version": "27.0.2.1",
        "default_phone_region": "FR",
        "trusted_domains": [
            "next.rkn.ovh",
            "82.64.24.17",
            "192.168.1.254"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "overwrite.cli.url": "https:\/\/next.rkn.ovh\/",
        "dbtype": "mysql",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "memcache.local": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "filelocking.enabled": "false",
        "redis": {
            "localhost": "\/var\/run\/redis\/redis.sock",
            "port": 6379,
            "timeout": 0
        },
        "mail_smtpmode": "smtp",
        "mail_smtpsecure": "ssl",
        "mail_sendmailmode": "smtp",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "app_install_overwrite": [
            "twofactor_reminder",
            "twofactor_admin",
            "hibp",
            "twofactor_gateway",
            "hibp_login_check",
            "admin_notifications"
        ],
        "twofactor_enforced": "true",
        "twofactor_enforced_groups": [],
        "twofactor_enforced_excluded_groups": [],
        "updater.secret": "***REMOVED SENSITIVE VALUE***",
        "theme": "",
        "loglevel": 2,
        "maintenance": false
    }
}

List of activated Apps

root@next:/var/www/html# sudo -u www-data php occ app:list
Enabled:
  - activity: 2.19.0
  - admin_notifications: 1.0.2
  - cfg_share_links: 4.1.0
  - circles: 27.0.1
  - cloud_federation_api: 1.10.0
  - comments: 1.17.0
  - contactsinteraction: 1.8.0
  - dav: 1.27.0
  - external: 5.2.0
  - federatedfilesharing: 1.17.0
  - federation: 1.17.0
  - files: 1.22.0
  - files_notify_redis: 0.3.1
  - files_pdfviewer: 2.8.0
  - files_rightclick: 1.6.0
  - files_sharing: 1.19.0
  - files_snapshots: 1.0.7
  - files_trashbin: 1.17.0
  - files_versions: 1.20.0
  - firstrunwizard: 2.16.0
  - hibp: 0.1.0
  - hibp_login_check: 0.0.1
  - impersonate: 1.14.0
  - logreader: 2.12.0
  - lookup_server_connector: 1.15.0
  - nextcloud_announcements: 1.16.0
  - notifications: 2.15.0
  - oauth2: 1.15.1
  - password_policy: 1.17.0
  - passwords: 2023.8.31
  - photos: 2.3.0
  - privacy: 1.11.0
  - provisioning_api: 1.17.0
  - recommendations: 1.6.0
  - registration: 2.2.0
  - related_resources: 1.2.0
  - serverinfo: 1.17.0
  - settings: 1.9.0
  - sharebymail: 1.17.0
  - support: 1.10.0
  - survey_client: 1.15.0
  - systemtags: 1.17.0
  - terms_of_service: 2.2.0
  - text: 3.8.0
  - theming: 2.2.0
  - twofactor_admin: 0.2.1
  - twofactor_backupcodes: 1.16.0
  - twofactor_email: 2.7.3
  - twofactor_gateway: 0.20.0
  - twofactor_nextcloud_notification: 3.7.0
  - twofactor_reminder: 1.0.0
  - twofactor_totp: 9.0.0
  - twofactor_webauthn: 1.2.0
  - unsplash: 2.2.1
  - updatenotification: 1.17.0
  - user_status: 1.7.0
  - viewer: 2.1.0
  - weather_status: 1.7.0
  - workflowengine: 2.9.0
Disabled:
  - admin_audit: 1.17.0
  - bruteforcesettings: 2.7.0
  - dashboard: 7.7.0 (installed 7.7.0)
  - encryption: 2.15.0
  - files_external: 1.19.0
  - suspicious_login: 5.0.0
  - user_ldap: 1.17.0

Nextcloud Signing status

empty file

Nextcloud Logs

i provide the only intersecting part... nothing to see anywhere else

[version] => 27.0.2.1
    [versionstring] => Nextcloud 27.0.2
    [url] => https://download.nextcloud.com/server/releases/nextcloud-27.0.2.zip
    [web] => https://docs.nextcloud.com/server/27/admin_manual/maintenance/upgrade.html
    [changes] => https://updates.nextcloud.com/changelog_server/?version=27.0.2
    [autoupdater] => 1
    [eol] => 0
    [signature] => pd8gQOxzJqcjCR10kWmt+vKhOXWJimF8FhdGcuzkZc/7Ujg8zY+xL3UQ9BG0x9nN
YXC7CtgMDeVr55/UoB2qHpWijze7HD7qsBD9tx4MDTvcTyH4lF5LGsFWydCUrEvH
TAF3mBAqRasfq7Exz7QbMtiqsw3U4+sku2QEQyYZOH6dupbT/k3i5I+syRQiTK9O
1mhmO0WnSMSlW+uMPUsABipYyfiY4bxRJja/kv4GVA66DLSdxrq7WUvvxK2HNKOf
V22tSiRwjvYLZDM6drqpW6DY6hKMoeKFGc14KrFgwN1WFJShmdFCG+Tld3iEcVwE
wf5nncfHuTeT/AapME4dLQ==
)

2023-08-11T14:02:58+0000 4PMX3EGmPg [info] request to updater
2023-08-11T14:02:58+0000 4PMX3EGmPg [info] currentStep()
2023-08-11T14:02:58+0000 4PMX3EGmPg [info] Step 4 is in state "start".
2023-08-11T14:03:05+0000 AYAgg4MRk2 [info] request to updater
2023-08-11T14:03:05+0000 AYAgg4MRk2 [info] currentStep()
2023-08-11T14:03:05+0000 AYAgg4MRk2 [info] Step 4 is in state "start".
2023-08-11T14:03:10+0000 pEwEakkIfA [info] request to updater
2023-08-11T14:03:10+0000 pEwEakkIfA [info] currentStep()
2023-08-11T14:03:10+0000 pEwEakkIfA [info] Step 4 is in state "start".
2023-08-11T14:04:36+0000 kxqQHqW08q [info] request to updater
2023-08-11T14:04:36+0000 kxqQHqW08q [info] currentStep()
2023-08-11T14:04:36+0000 kxqQHqW08q [info] Step 4 is in state "start".
2023-08-11T14:04:56+0000 U0aJa4O6TD [info] request to updater
2023-08-11T14:04:56+0000 U0aJa4O6TD [info] currentStep()
2023-08-11T14:04:56+0000 U0aJa4O6TD [info] Step 4 is in state "start".
2023-08-11T14:06:31+0000 v9HLXn9jqh [info] request to updater
2023-08-11T14:06:31+0000 v9HLXn9jqh [info] currentStep()
2023-08-11T14:06:31+0000 v9HLXn9jqh [info] Step 4 is in state "start".

Additional info

No response

stratege1401 · 2023-08-12T07:35:12Z

My initial config was not 100% ok .... Redis cache was broken due to bad syntax in config/config.php... Manual update is working with failed files... Also fixed... Recreated a fresh install with fixed config. Again, step 4 is hanging with no visible reasons . Le sam. 12 août 2023, 06:14, rightsaidfred99 ***@***.***> a écrit :

…

Same here! — Reply to this email directly, view it on GitHub <#483 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ACCBCPO62EKZVAUPYV2DTXLXU37LZANCNFSM6AAAAAA3NGXAC4> . You are receiving this because you authored the thread.Message ID: ***@***.***>

joshtrichards · 2023-08-12T12:38:14Z

2023-08-11T14:02:58+0000 4PMX3EGmPg [info] Step 4 is in state "start".

Since there are no additional log entries after this it would appear the rest of the preliminary checks in downloadUpdate() are not finding a problem so I can only assume what's hanging is the download itself.

It needs to download the archive file which is ~200 MB.

Can you confirm, using curl or wget at the command-line, that you can access the archive url from your NC server (doesn't sound like you're using Docker so just from the same host) - e.g.

curl https://download.nextcloud.com/server/releases/nextcloud-27.0.2.zip --output /dev/null

joshtrichards · 2023-11-24T17:45:54Z

@stratege1401 If you're able, it would be helpful to see a non-excerpt version of your updater.log. You can still redact anything deemed confidential of course.

joshtrichards · 2024-04-23T17:05:43Z

Closing due to not receiving any further details. I suggest running updater.phar from the command line next time around to see if something isn't making it into the logs.

Also, check the contents of your data/updater-INSTANCEID download folder.

stratege1401 added 0. Needs triage bug labels Aug 11, 2023

stratege1401 mentioned this issue Aug 11, 2023

[Bug]: following #39814, i did a manual update, witch works, but now i have files who have failed the integrity check nextcloud/server#39815

Closed

8 tasks

szaimen transferred this issue from nextcloud/server Aug 11, 2023

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joshtrichards added the needs info label Aug 19, 2023

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joshtrichards added the feature: download Step 4 label Sep 20, 2023

joshtrichards closed this as not planned Won't fix, can't repro, duplicate, stale Apr 23, 2024

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[Bug]: web updater failing 27.00 to 27.0.2 #483

[Bug]: web updater failing 27.00 to 27.0.2 #483

stratege1401 commented Aug 11, 2023

This comment was marked as resolved.

stratege1401 commented Aug 12, 2023 via email

joshtrichards commented Aug 12, 2023

This comment was marked as off-topic.

This comment was marked as off-topic.

joshtrichards commented Nov 24, 2023

joshtrichards commented Apr 23, 2024

[Bug]: web updater failing 27.00 to 27.0.2 #483

[Bug]: web updater failing 27.00 to 27.0.2 #483

Comments

stratege1401 commented Aug 11, 2023

⚠️ This issue respects the following points: ⚠️

Bug description

Steps to reproduce

Expected behavior

Installation method

Nextcloud Server version

Operating system

PHP engine version

Web server

Database engine version

Is this bug present after an update or on a fresh install?

Are you using the Nextcloud Server Encryption module?

What user-backends are you using?

Configuration report

List of activated Apps

Nextcloud Signing status

Nextcloud Logs

Additional info

This comment was marked as resolved.

stratege1401 commented Aug 12, 2023 via email

joshtrichards commented Aug 12, 2023

This comment was marked as off-topic.

This comment was marked as off-topic.

joshtrichards commented Nov 24, 2023

joshtrichards commented Apr 23, 2024