Server Replied "504 Gateway Timeout"

[david-steg]

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Steps to reproduce

1. Upload biggers Files(~1.5Gb) from Nextcloud Desktop

Expected behavior

Upload without Errors

Actual behavior

Uploads with errors "Server Replied "504 Gateway Timeout""

Host OS

Ubuntu 20.04

Nextcloud AIO version

v1.1.0

Current channel

You are running the latest channel.

Other valuable info

Log in the WebUI is empty

[szaimen]

How long did the transfer need and are you running aio behind a reverse proxy?

[david-steg]

I need to oberve the exact behavior.. But waht I saw, ist that the Upload from the affected file is stopped and marked with a red cross. After the next Nextcloud Desktop boot, it will mark as "sync"(green hack).
Yes, it run behinde a Reverse proxy, pfSense HAProxy.

[szaimen]

How long did the upload take?

[david-steg]

Hello, I could observe a big file Upload:
I tested two .mkv file, 8.7GB and 11.6GB.

Both had the same behaviour:

• Synchronizing with local folder: 2' - OK
• Upload with 4-18MB/s: 8.7GB(11') | 11.6GB(14') - OK
• Sync: after exact 5' (504 Gateway Timeout to "MOVE /upload/xxx.file), show up juste for a few secondes.
  
• Some other Sync: ~5'
• Error "423 Lock" to " Move ..." upload.part is locked (Red Cross on the file)
  
• Desktop: All Sync, with Error 423
• After ~3' No Error 423 but with Server Log --> Error: rmdir(/mnt/ncdata/djs/uploads/3417241386): No such file or directory at /var/www/html/lib/private/Files/Storage/Local.php#128

[szaimen]

Thanks!

Can you send the apache container logs and the nextcloud container logs as well as the nextcloud logs from directly after the problem happens?

Thank you!

[szaimen]

Also, can you send your reverse proxy conf?

The default haproxy timeout may be the issue here...

[szaimen]

I just tried on my testinstance without reverse proxy and it successfully uploaded a 7GB file without any timeout in 25min.

[szaimen]

Hello @david-steg any update here?