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TamperMonkey script to turn HelpScout case numbers into links

Motivation

Our JIRA installation has some integration with HelpScout which adds HelpScout case numbers as a custom "Help Scout ID" field to JIRA issues (space-delimited). While this is a good start (and used by some other custom scripts), it would be more useful if I could just click on those case numbers in order to see them in HelpScout.

Unfortunately, we are using Atlassian Cloud version of JIRA, so we cannot achieve this via custom JIRA plugin. So, the only way would be to write a browser plugin or use some existing plugin to "enhance" the web page. I used Tampermonkey but you can also use other equivalent.

You could also use it as an example of how to do HTML manipulation on some custom JIRA fields.

Quick Start

Grab the script from jira-helpscout-link.js, add it to Tampermonkey and customize it for your needs. The only customization that you HAVE to do is replacing your.jira.host text with your actual JIRA host name.

You Need More Help?

  1. Install Tampermonkey
  2. Open up Tampermonkey and create a new script
  3. Copy paste the script from jira-helpscout-link.js or link it with @requires from your userscript definition.
  4. Modify @include URL in the header to match the URL of your JIRA installation
  5. Open a JIRA issue with "Help Scout ID" custom field and see it in action!