diff --git a/perllib/Integrations/Bartec.pm b/perllib/Integrations/Bartec.pm
index a0bdaabb7..7b9ac9a3c 100644
--- a/perllib/Integrations/Bartec.pm
+++ b/perllib/Integrations/Bartec.pm
@@ -206,6 +206,17 @@ sub _methods {
             namespace  => 'http://bartec-systems.com/',
             parameters => [],
         },
+        'ServiceRequest_Status_Set' => {
+            endpoint   => $self->collective_endpoint,
+            soapaction => 'http://bartec-systems.com/ServiceRequest_Status_Set',
+            namespace  => 'http://bartec-systems.com/',
+            parameters => [
+                SOAP::Data->new(name => 'token', type => 'string'),
+                SOAP::Data->new(name => 'ServiceCode', type => 'string'),
+                SOAP::Data->new(name => 'StatusID', type => 'int'),
+                SOAP::Data->new(name => 'Comments', type => 'string'),
+            ],
+        },
         'ServiceRequest_Document_Create' => {
             endpoint   => $self->collective_endpoint,
             soapaction => 'http://bartec-systems.com/ServiceRequest_Document_Create',
@@ -462,6 +473,19 @@ sub ServiceRequest_Create {
     return $self->_wrapper('ServiceRequest_Create', 1, $elem);
 }
 
+sub ServiceRequest_Status_Set {
+    my ($self, $sr, $status) = @_;
+
+    my $service_code = $sr->{ServiceRequest}{ServiceCode};
+    my $service_type_id = $sr->{ServiceRequest}{ServiceType}{ID};
+
+    my $statuses = $self->ServiceRequests_Statuses_Get;
+    # e.g. 2388 for OPEN Bulky Collection
+    my ($open_status) = grep { $_->{Status} eq $status && $_->{ServiceTypeID} eq $service_type_id } @{ $statuses->{ServiceStatus} };
+
+    return $self->_wrapper('ServiceRequest_Status_Set', 0, $service_code, $open_status->{ID}, '');
+}
+
 sub ServiceRequest_Document_Create {
     my ($self, $args) = @_;
 
diff --git a/perllib/Open311/Endpoint/Integration/Bartec.pm b/perllib/Open311/Endpoint/Integration/Bartec.pm
index 92ee4f5f4..1a0df6042 100644
--- a/perllib/Open311/Endpoint/Integration/Bartec.pm
+++ b/perllib/Open311/Endpoint/Integration/Bartec.pm
@@ -206,6 +206,14 @@ sub post_service_request {
         return $request;
     };
 
+    if ($service->service_name eq 'Bulky collection') {
+        try {
+            $integ->ServiceRequest_Status_Set($sr, 'OPEN');
+        } catch {
+            $self->logger->warn("failed to open bulky collection " . $res->{ServiceCode} . " (FMS ID " . $args->{attributes}->{fixmystreet_id} . ")");
+        };
+    }
+
     try {
         $self->_attach_note( $args, $sr );
     } catch {
diff --git a/t/open311/endpoint/bartec.t b/t/open311/endpoint/bartec.t
index 37235ad8b..33dab591a 100644
--- a/t/open311/endpoint/bartec.t
+++ b/t/open311/endpoint/bartec.t
@@ -100,6 +100,7 @@ my %responses = (
 </AuthenticateResponse>',
     ServiceRequests_Types_Get => path(__FILE__)->parent(1)->realpath->child('xml/bartec/servicerequests_types_get.xml')->slurp,
     ServiceRequest_Create => \&ServiceRequest_Create,
+    ServiceRequest_Status_Set => '',
     ServiceRequests_Statuses_Get => path(__FILE__)->parent(1)->realpath->child('xml/bartec/servicerequests_status_get.xml')->slurp,
     Premises_Get => \&Premises_Get,
     ServiceRequests_History_Get =>  \&ServiceRequests_History_Get,
@@ -551,7 +552,7 @@ subtest "check send basic report" => sub {
     my $note_sent = SOAP::Deserializer->deserialize( $sent{ServiceRequest_Note_Create} );
     is_deeply $note_sent->body->{ServiceRequest_Note_Create}, {
         token => 'ABC=',
-        ServiceRequestID => '0001',
+        ServiceRequestID => '1234',
         NoteTypeID => 11,
         Note => "a title\n\na description",
         Comment => 'Note added by FixMyStreet',
@@ -651,7 +652,7 @@ subtest "check send report with extended info & ampersands " => sub {
     my $note_sent = SOAP::Deserializer->deserialize( $sent{ServiceRequest_Note_Create} );
     is_deeply $note_sent->body->{ServiceRequest_Note_Create}, {
         token => 'ABC=',
-        ServiceRequestID => '0001',
+        ServiceRequestID => '1234',
         NoteTypeID => 11,
         Note => "a title\n\na description & some text",
         Comment => "Logged by staff\@example.org\n\nNote added by FixMyStreet",
@@ -762,7 +763,7 @@ subtest "check send report with assets" => sub {
     my $note_sent = SOAP::Deserializer->deserialize( $sent{ServiceRequest_Note_Create} );
     is_deeply $note_sent->body->{ServiceRequest_Note_Create}, {
         token => 'ABC=',
-        ServiceRequestID => '0001',
+        ServiceRequestID => '1234',
         NoteTypeID => 11,
         Note => "a title\n\na description\n\nAsset id: 8080\nAsset detail: this is an asset",
         Comment => 'Note added by FixMyStreet',
@@ -838,7 +839,7 @@ subtest "check send report with a photo" => sub {
     is_deeply $sr_doc->body->{ServiceRequest_Document_Create}, {
         token => 'ABC=',
         Public => 'true',
-        ServiceRequestID => '0001',
+        ServiceRequestID => '1234',
         DateTaken => '2020-06-17T17:28:30+01:00',
         Comment => 'Photo uploaded from FixMyStreet',
         AttachedDocument => {
@@ -914,11 +915,19 @@ subtest "check send bulky report with a photo" => sub {
         ServiceCode => '0001',
     }, "correct request for servicerequests_get";
 
+    my $status_set = SOAP::Deserializer->deserialize( $sent{ServiceRequest_Status_Set} );
+    is_deeply $status_set->body->{ServiceRequest_Status_Set}, {
+        token => 'ABC=',
+        ServiceCode => '0001',
+        StatusID => '2388',
+        Comments => '',
+    }, "correct request for servicerequests_get";
+
     my $sr_doc = SOAP::Deserializer->deserialize( $sent{ServiceRequest_Document_Create} );
     is_deeply $sr_doc->body->{ServiceRequest_Document_Create}, {
         token => 'ABC=',
         Public => 'true',
-        ServiceRequestID => '0001',
+        ServiceRequestID => '1234',
         DateTaken => '2020-06-17T17:28:30+01:00',
         Comment => 'Bulky waste photo',
         AttachedDocument => {
@@ -1044,7 +1053,7 @@ subtest "check send report with a photo as an upload" => sub {
     is_deeply $sr_doc->body->{ServiceRequest_Document_Create}, {
         token => 'ABC=',
         Public => 'true',
-        ServiceRequestID => '0001',
+        ServiceRequestID => '1234',
         DateTaken => '2020-06-17T17:28:30+01:00',
         Comment => 'Photo uploaded from FixMyStreet',
         AttachedDocument => {
@@ -1130,11 +1139,19 @@ subtest "check send bulky report with a photo as an upload" => sub {
         ServiceCode => '0001',
     }, "correct request for servicerequests_get";
 
+    my $status_set = SOAP::Deserializer->deserialize( $sent{ServiceRequest_Status_Set} );
+    is_deeply $status_set->body->{ServiceRequest_Status_Set}, {
+        token => 'ABC=',
+        ServiceCode => '0001',
+        StatusID => '2388',
+        Comments => '',
+    }, "correct request for servicerequests_get";
+
     my $sr_doc = SOAP::Deserializer->deserialize( $sent{ServiceRequest_Document_Create} );
     is_deeply $sr_doc->body->{ServiceRequest_Document_Create}, {
         token => 'ABC=',
         Public => 'true',
-        ServiceRequestID => '0001',
+        ServiceRequestID => '1234',
         DateTaken => '2020-06-17T17:28:30+01:00',
         Comment => 'Bulky waste photo',
         AttachedDocument => {
diff --git a/t/open311/endpoint/xml/bartec/servicerequests_get_0001.xml b/t/open311/endpoint/xml/bartec/servicerequests_get_0001.xml
index 37d9fb55e..356af370e 100644
--- a/t/open311/endpoint/xml/bartec/servicerequests_get_0001.xml
+++ b/t/open311/endpoint/xml/bartec/servicerequests_get_0001.xml
@@ -1,5 +1,11 @@
 <ServiceRequests_GetResponse>
   <ServiceRequests_GetResult>
-    <ServiceRequest><id>0001</id></ServiceRequest>
+      <ServiceRequest>
+          <id>1234</id>
+          <ServiceCode>0001</ServiceCode>
+          <ServiceType>
+              <ID>238</ID>
+          </ServiceType>
+      </ServiceRequest>
   </ServiceRequests_GetResult>
 </ServiceRequests_GetResponse>
diff --git a/t/open311/endpoint/xml/bartec/servicerequests_status_get.xml b/t/open311/endpoint/xml/bartec/servicerequests_status_get.xml
index 65a9ec91a..fbb078eb2 100644
--- a/t/open311/endpoint/xml/bartec/servicerequests_status_get.xml
+++ b/t/open311/endpoint/xml/bartec/servicerequests_status_get.xml
@@ -110,6 +110,17 @@
             <Comments/>
           </RecordStamp>
         </ServiceStatus>
+        <ServiceStatus>
+          <ID xmlns="http://www.bartec-systems.com">2388</ID>
+          <Status xmlns="http://www.bartec-systems.com">OPEN</Status>
+          <SequenceNumber xmlns="http://www.bartec-systems.com">2</SequenceNumber>
+          <ServiceTypeID xmlns="http://www.bartec-systems.com">238</ServiceTypeID>
+          <RecordStamp xmlns="http://www.bartec-systems.com">
+            <AddedBy>bartec</AddedBy>
+            <DateAdded>2019-02-22T16:11:11.953</DateAdded>
+            <Comments/>
+          </RecordStamp>
+        </ServiceStatus>
         <Errors>
           <Result xmlns="http://www.bartec-systems.com">0</Result>
           <Message xmlns="http://www.bartec-systems.com"/>