(solved) Netgear A8000 (AXE3000) Help

[bluenorther]

Hey y'all, I just bought the Netgear A8000 (AXE3000) adapter.
When in the WiFi settings, I see the network, but when I click the network, nothing happens.

I've checked the lib/Mediatek folder and I have all the files, and I checked the mt7921 folder, and I see "mt7921u.ko".

:~$ uname -r
6.5.0-1014-oem

:~$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 22.04.4 LTS
Release: 22.04
Codename: jammy

I'm not sure why the adapter isn't working. Am I missing something? Any guidance or advice?

[morrownr]

Hmmm... that should work. Let's see:

Run in a terminal and post the results:

$ lsusb
$ lsmod
$ ethtool -i

[bluenorther]

$ lsusb
Bus 002 Device 005: ID 0846:9060 NetGear, Inc. Wireless_Device
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 413c:2113 Dell Computer Corp. KB216 Wired Keyboard
Bus 001 Device 002: ID 413c:301a Dell Computer Corp. Dell MS116 Optical Mouse
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

$ ethtool -i
ethtool: bad command line argument(s)
For more information run ethtool -h

$ lsmod
Module                  Size  Used by
ccm                    20480  0
rtl8xxxu              290816  0
snd_hda_codec_hdmi     94208  1
snd_ctl_led            24576  0
snd_hda_codec_realtek   192512  1
snd_hda_codec_generic   122880  1 snd_hda_codec_realtek
snd_sof_pci_intel_cnl    12288  0
snd_sof_intel_hda_common   200704  1 snd_sof_pci_intel_cnl
soundwire_intel        65536  1 snd_sof_intel_hda_common
snd_sof_intel_hda_mlink    45056  2 soundwire_intel,snd_sof_intel_hda_common
soundwire_cadence      40960  1 soundwire_intel
snd_sof_intel_hda      24576  1 snd_sof_intel_hda_common
snd_sof_pci            24576  2 snd_sof_intel_hda_common,snd_sof_pci_intel_cnl
snd_sof_xtensa_dsp     12288  1 snd_sof_intel_hda_common
snd_sof               360448  3 snd_sof_pci,snd_sof_intel_hda_common,snd_sof_intel_hda
snd_sof_utils          16384  1 snd_sof
snd_soc_hdac_hda       24576  1 snd_sof_intel_hda_common
snd_hda_ext_core       36864  4 snd_sof_intel_hda_common,snd_soc_hdac_hda,snd_sof_intel_hda_mlink,snd_sof_intel_hda
snd_soc_acpi_intel_match    90112  2 snd_sof_intel_hda_common,snd_sof_pci_intel_cnl
snd_soc_acpi           12288  2 snd_soc_acpi_intel_match,snd_sof_intel_hda_common
soundwire_generic_allocation    12288  1 soundwire_intel
soundwire_bus         110592  3 soundwire_intel,soundwire_generic_allocation,soundwire_cadence
snd_soc_core          446464  4 soundwire_intel,snd_sof,snd_sof_intel_hda_common,snd_soc_hdac_hda
snd_compress           28672  1 snd_soc_core
intel_rapl_msr         20480  0
ac97_bus               12288  1 snd_soc_core
intel_rapl_common      36864  1 intel_rapl_msr
snd_pcm_dmaengine      16384  1 snd_soc_core
intel_tcc_cooling      12288  0
x86_pkg_temp_thermal    20480  0
intel_powerclamp       24576  0
snd_hda_intel          61440  2
coretemp               24576  0
snd_intel_dspcfg       32768  3 snd_hda_intel,snd_sof,snd_sof_intel_hda_common
mt7921u                16384  0
mt792x_usb             16384  1 mt7921u
snd_intel_sdw_acpi     16384  2 snd_sof_intel_hda_common,snd_intel_dspcfg
kvm_intel             487424  0
mt7921_common          81920  1 mt7921u
snd_hda_codec         212992  6 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec_realtek,snd_soc_hdac_hda,snd_sof_intel_hda
mt792x_lib             69632  3 mt792x_usb,mt7921_common,mt7921u
snd_hda_core          147456  9 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_ext_core,snd_hda_codec,snd_hda_codec_realtek,snd_sof_intel_hda_common,snd_soc_hdac_hda,snd_sof_intel_hda
binfmt_misc            24576  1
snd_hwdep              20480  1 snd_hda_codec
mt76_connac_lib       110592  3 mt792x_lib,mt7921_common,mt7921u
mei_pxp                16384  0
kvm                  1409024  1 kvm_intel
mei_hdcp               28672  0
snd_pcm               196608  11 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,soundwire_intel,snd_sof,snd_sof_intel_hda_common,snd_compress,snd_soc_core,snd_sof_utils,snd_hda_core,snd_pcm_dmaengine
irqbypass              12288  1 kvm
mt76_usb               40960  2 mt792x_usb,mt7921u
i915                 4165632  60
crct10dif_pclmul       12288  1
nls_iso8859_1          12288  1
snd_seq_midi           24576  0
polyval_clmulni        12288  0
mt76                  135168  6 mt792x_lib,mt792x_usb,mt76_usb,mt7921_common,mt76_connac_lib,mt7921u
snd_seq_midi_event     16384  1 snd_seq_midi
polyval_generic        12288  1 polyval_clmulni
snd_rawmidi            57344  1 snd_seq_midi
ghash_clmulni_intel    16384  0
drm_buddy              20480  1 i915
ttm                   110592  1 i915
aesni_intel           356352  0
crypto_simd            16384  1 aesni_intel
dell_wmi               28672  0
snd_seq               118784  2 snd_seq_midi,snd_seq_midi_event
cryptd                 24576  2 crypto_simd,ghash_clmulni_intel
dell_smbios            32768  1 dell_wmi
drm_display_helper    241664  1 i915
dell_wmi_sysman        49152  0
mac80211             1720320  5 mt792x_lib,mt76,rtl8xxxu,mt7921_common,mt76_connac_lib
dcdbas                 20480  1 dell_smbios
ledtrig_audio          12288  3 snd_ctl_led,snd_hda_codec_generic,dell_wmi
snd_seq_device         16384  3 snd_seq,snd_seq_midi,snd_rawmidi
dell_wmi_aio           12288  0
rapl                   20480  0
cec                    94208  2 drm_display_helper,i915
mei_me                 53248  2
intel_cstate           20480  0
sparse_keymap          12288  2 dell_wmi,dell_wmi_aio
dell_wmi_descriptor    20480  2 dell_wmi,dell_smbios
intel_wmi_thunderbolt    16384  0
firmware_attributes_class    12288  1 dell_wmi_sysman
snd_timer              49152  2 snd_seq,snd_pcm
wmi_bmof               12288  0
cmdlinepart            12288  0
rc_core                77824  1 cec
cfg80211             1318912  5 mt76,mac80211,rtl8xxxu,mt7921_common,mt76_connac_lib
spi_nor               135168  0
snd                   143360  19 snd_ctl_led,snd_hda_codec_generic,snd_seq,snd_seq_device,snd_hda_codec_hdmi,snd_hwdep,snd_hda_intel,snd_hda_codec,snd_hda_codec_realtek,snd_sof,snd_timer,snd_compress,snd_soc_core,snd_pcm,snd_rawmidi
drm_kms_helper        270336  2 drm_display_helper,i915
input_leds             12288  0
libarc4                12288  1 mac80211
mtd                   106496  3 spi_nor,cmdlinepart
i2c_algo_bit           16384  1 i915
ee1004                 16384  0
mei                   167936  5 mei_hdcp,mei_pxp,mei_me
soundcore              16384  2 snd_ctl_led,snd
intel_pch_thermal      20480  0
mac_hid                12288  0
acpi_pad              184320  0
sch_fq_codel           24576  2
msr                    12288  0
parport_pc             53248  0
ppdev                  24576  0
lp                     28672  0
parport                77824  3 parport_pc,lp,ppdev
drm                   761856  16 drm_kms_helper,drm_display_helper,drm_buddy,i915,ttm
efi_pstore             12288  0
ip_tables              36864  0
x_tables               69632  1 ip_tables
autofs4                57344  2
hid_generic            12288  0
usbhid                 77824  0
hid                   180224  2 usbhid,hid_generic
crc32_pclmul           12288  0
e1000e                352256  0
spi_intel_pci          12288  0
i2c_i801               36864  0
ahci                   49152  2
intel_lpss_pci         24576  0
spi_intel              32768  1 spi_intel_pci
i2c_smbus              16384  1 i2c_i801
intel_lpss             16384  1 intel_lpss_pci
xhci_pci               24576  0
libahci                57344  1 ahci
idma64                 20480  0
xhci_pci_renesas       20480  1 xhci_pci
video                  73728  2 dell_wmi,i915
wmi                    40960  8 dell_wmi_sysman,video,intel_wmi_thunderbolt,dell_wmi,dell_wmi_aio,wmi_bmof,dell_smbios,dell_wmi_descriptor
pinctrl_cannonlake     36864  0

[morrownr]

Bus 002 Device 005: ID 0846:9060 NetGear, Inc. Wireless_Device

As expected.

mt7921u 16384 0

Your system is installing the driver.

ethtool: bad command line argument(s)

Opps. I should have posted:

$ ethtool -i wlan0

wlan0 needs to be your interface name. Use the following to find the interface name:

$ iw dev

When in the WiFi settings, I see the network, but when I click the network, nothing happens.

What channel and what band is the AP/router using?

You might try Forgetting all other connects just to clean things out.

It is not obvious what is going on. As far as I can tell so far, the adapter and driver are working. Why you are not able to connect is not clear.

@morrownr

[bluenorther]

mt7921u 16384 0

Your system is installing the driver.

It has always showed that.Does that mean the driver is not fully installed?

$ ethtool -i wlan0
wlan0 needs to be your interface name. Use the following to find the interface name:

When I run iw dev, I get the 2 long "wlx*" names. The one for my new adapter:

$ ethtool -i wlx9418655bad3e
driver: mt7921u
version: 6.5.0-1014-oem
firmware-version: ____010000-20220209150915
expansion-rom-version: 
bus-info: 2-7:1.0
supports-statistics: yes
supports-test: no
supports-eeprom-access: no
supports-register-dump: no
supports-priv-flags: no

What channel and what band is the AP/router using?

From the iw dev, I see the adapter that is connected says:
... channel 11 (2462 MHz), width: 20 MHz, center1: 2462 MHz...

[bjlockie]

If your AP uses encryption, try it without.

[morrownr]

firmware-version: ____010000-20220209150915

Go to:

https://github.com/morrownr/USB-WiFi/blob/main/home/How_to_Install_Firmware_for_Mediatek_based_USB_WiFi_adapters.md

Go down to section 3 and follow the instructions. This will update the firmware.

From the iw dev, I see the adapter that is connected says:
... channel 11 (2462 MHz), width: 20 MHz, center1: 2462 MHz

So, you have an adapter connected. Recommend you forget that connect and all others not related to your new adapter. Do you know how?

@morrownr

[bluenorther]

So I downloaded those files, and replaced the existing ones in the mediatek folder. After rebooting I still see this:

$ ethtool -i wlx9418655bad3e
driver: mt7921u
version: 6.5.0-1014-oem
firmware-version: ____010000-20231109190959
...

Edit:
I'm not sure how to remove the other connections, but I hit the gear icon and forgot the 1 connection I was actively using. I then removed the old device and tried to connect again and it worked!!
Is it a problem that the firmware version shows that still?

[morrownr]

@bluenorther

Before upgrade:

firmware-version: ____010000-20220209150915 (2022-02-09)

After upgrade:

firmware-version: ____010000-20231109190959 (2023-11-09)

That is a nearly 2 year upgrade to the firmware. That is a really big upgrade as modern WiFi 6 adapters and drivers are very complicated. I think there have been around 10 upgrades to that firmware in the time span we are looking at so your system really needed that upgrade. It is not clear to me why Ubuntu is not flowing the upgrades into your system. They should be doing so. Maybe you should file a bug.

I then removed the old device and tried to connect again and it worked!!

I'm glad that it is working now but it is not clear why removing the old adapter would have solved this problem, if it did. Do you mind telling us what adapter you removed?

@morrownr

[bluenorther]

why removing the old adapter would have solved this problem

I actually removed it after it appeared to connect. So really the forgetting the network is the only difference between the attempt not working, and the attempt that worked (other than the updated firmware obviously).

[morrownr]

@bluenorther

I just checked and the date on your original firmware supported the mt7921e (cards) but not the mt7921u (usb adapters) so the problem was the very dated firmware. I suggest you fill a bug with Ubuntu and explain that they need to be updating the Mediatek wireless firmware.

Cheers,

@morrownr