diff --git a/app/services/ccms/requestors/base_requestor.rb b/app/services/ccms/requestors/base_requestor.rb
index a7767939eb0..78cb733d38e 100644
--- a/app/services/ccms/requestors/base_requestor.rb
+++ b/app/services/ccms/requestors/base_requestor.rb
@@ -19,8 +19,8 @@ class BaseRequestor
       }.freeze
 
       SPECIAL_CHARACTER_REPLACEMENTS = {
-        "‘" => "'", # opening curly quote
-        "’" => "'", # closing curly quote
+        "‘" => "\u0027", # opening curly quote
+        "’" => "\u0027", # closing curly quote
       }.freeze
 
       attr_reader :namespaces