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We've had an end user complain they couldn't get any help after struggling to log in (I believe because the If you did not make this request, please contact us by replying to this mail. message comes from a no-reply email which is a bit confusing). One way to mitigate this would be if our team email was available on the AP landing page when they first try to log in to our app (though of course we may have to then contact you on slack!).
I'm not sure how technically feasible this is, but it would prevent problems with users not being able to log in and not knowing who to contact.
Is this something that could be added? Alternatively, are there plans for the AP team to monitor a generic mailbox for AP app access issues as/when they do arise?
Describe the context.
Please see above.
Value / Purpose
Prevents users being locked out of the app without knowing who to ask for help.
User Types
End users, non-technical users
The text was updated successfully, but these errors were encountered:
Describe the feature request.
Hello,
We've had an end user complain they couldn't get any help after struggling to log in (I believe because the
If you did not make this request, please contact us by replying to this mail.
message comes from a no-reply email which is a bit confusing). One way to mitigate this would be if our team email was available on the AP landing page when they first try to log in to our app (though of course we may have to then contact you on slack!).I'm not sure how technically feasible this is, but it would prevent problems with users not being able to log in and not knowing who to contact.
Is this something that could be added? Alternatively, are there plans for the AP team to monitor a generic mailbox for AP app access issues as/when they do arise?
Describe the context.
Please see above.
Value / Purpose
Prevents users being locked out of the app without knowing who to ask for help.
User Types
End users, non-technical users
The text was updated successfully, but these errors were encountered: