Troubleshooting

Unable to list subscriptions

This is a common problem for users and it typically can be fixed by following the steps below:

Setup your Azure account

This should only be done if you have yet to setup your Azure account with at least one subscription.

1. Navigate to azure.microsoft.com to setup your Azure account.
2. Once you get your new subscription up and running, sign into the Azure Account Extension again using the Azure: Sign In command (accessible via the command palette).
3. If you're still having trouble viewing your subscriptions, move onto the next troubleshooting section.

Configure your tenant in the Azure Account Extension

1. Ensure you are signed into the Azure Account Extension. You may sign in using the Azure: Sign In command which is accessible via the command palette.
2. Run the Azure: Select Tenant command.
3. Select a new tenant from the list of displayed tenants.
4. Sign out then sign back in for the new tenant to take effect.

If selecting a tenant from the list fails to solve your problem, try again with a different tenant. If you're unable to list tenants or if you exhaust the list of tenants, follow these steps to manually find your tenant ID:

1. Ensure subscriptions are listed for your account when you sign into the Azure portal.
2. Follow these instructions to find your tenant ID.
3. Run the Azure: Select Tenant command.
4. Select "Enter custom tenant" and enter the tenant ID from above.
5. Sign out then sign back in for the new tenant to take effect.

If you still aren't able to list subscriptions after following these steps, please consider filing an issue so we can better understand why this problem is occurring.