The controller freezes

[werrent]

Once I pair my wireless controller with the dongle, it basically locks up. The Xbox stops responding to all and any input from the controller. If I am running a game, I get a "controller disconnected" message.

Edit: perhaps the controller isn't locking up, but simply disconnects from the Xbox when it pairs with the dongle.

To unfreeze the controller, I have to hit the sync button on the Xbox and the sync button on the controller. This unpairs the controller from the dongle and leaves me back where I started.

Any suggestions or solutions?

I am running Ubuntu 18.0.4 with kernel 5.4.0-90.

The controller firmware version is 4.8.1923.0. This is the latest available

The model number on the dongle is 1790

[werrent]

here is the output from lsusb:

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 003: ID 058f:6362 Alcor Micro Corp. Flash Card Reader/Writer
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 004: ID 046d:0825 Logitech, Inc. Webcam C270
Bus 002 Device 005: ID 0a5c:21e8 Broadcom Corp. BCM20702A0 Bluetooth 4.0
Bus 002 Device 079: ID 058f:9254 Alcor Micro Corp. Hub
Bus 002 Device 080: ID 413c:2113 Dell Computer Corp.
Bus 002 Device 081: ID 046d:c093 Logitech, Inc.
Bus 002 Device 082: ID 10d5:55a4 Uni Class Technology Co., Ltd
Bus 002 Device 083: ID 045e:02fe Microsoft Corp.

[werrent]

Before pairing:

sudo systemctl status xow
● xow.service - Xbox One Wireless Dongle Driver
Loaded: loaded (/etc/systemd/system/xow.service; enabled; vendor preset: enabled)
Active: active (running) since Thu 2021-11-11 18:25:05 EST; 12min ago
Main PID: 24197 (xow)
Tasks: 4 (limit: 4915)
CGroup: /system.slice/xow.service
└─24197 /usr/local/bin/xow

Nov 11 18:25:05 werrent-OptiPlex-990 systemd[1]: Started Xbox One Wireless Dongle Driver.
Nov 11 18:25:05 werrent-OptiPlex-990 xow[24197]: 2021-11-11 18:25:05 INFO - xow v0.5-28-ga396e3f ©Severin v. W.
Nov 11 18:25:05 werrent-OptiPlex-990 xow[24197]: 2021-11-11 18:25:05 INFO - Waiting for device...
Nov 11 18:35:42 werrent-OptiPlex-990 xow[24197]: 2021-11-11 18:35:42 INFO - Wireless address: 62:45:bd:13:74:0d
Nov 11 18:35:42 werrent-OptiPlex-990 xow[24197]: 2021-11-11 18:35:42 INFO - Dongle initialized

[werrent]

After pairing:

sudo systemctl status xow
[sudo] password for werrent:
● xow.service - Xbox One Wireless Dongle Driver
Loaded: loaded (/etc/systemd/system/xow.service; enabled; vendor preset: enabled)
Active: active (running) since Thu 2021-11-11 18:25:05 EST; 1h 5min ago
Main PID: 24197 (xow)
Tasks: 6 (limit: 4915)
CGroup: /system.slice/xow.service
└─24197 /usr/local/bin/xow

Nov 11 18:38:45 werrent-OptiPlex-990 xow[24197]: 2021-11-11 18:38:45 INFO - Battery level: full
Nov 11 18:39:06 werrent-OptiPlex-990 xow[24197]: 2021-11-11 18:39:06 INFO - Controller '1' disconnected
Nov 11 19:29:48 werrent-OptiPlex-990 xow[24197]: 2021-11-11 19:29:48 INFO - Pairing enabled
Nov 11 19:29:49 werrent-OptiPlex-990 xow[24197]: 2021-11-11 19:29:49 INFO - Pairing enabled
Nov 11 19:29:49 werrent-OptiPlex-990 xow[24197]: 2021-11-11 19:29:49 INFO - Pairing enabled
Nov 11 19:29:55 werrent-OptiPlex-990 xow[24197]: 2021-11-11 19:29:55 INFO - Pairing disabled
Nov 11 19:29:55 werrent-OptiPlex-990 xow[24197]: 2021-11-11 19:29:55 INFO - Controller '1' connected
Nov 11 19:29:56 werrent-OptiPlex-990 xow[24197]: 2021-11-11 19:29:56 INFO - Device announced, product id: 02ea
Nov 11 19:29:56 werrent-OptiPlex-990 xow[24197]: 2021-11-11 19:29:56 INFO - Serial number: 09604830787930
Nov 11 19:29:57 werrent-OptiPlex-990 xow[24197]: 2021-11-11 19:29:57 INFO - Battery level: full