| Name | Type | Description | Notes |
|---|---|---|---|
| id | Integer | [optional] | |
| summary | String | ||
| record_type | String | [optional] | |
| board | BoardReference | [optional] | |
| status | ServiceStatusReference | [optional] | |
| project | ProjectReference | [optional] | |
| phase | ProjectPhaseReference | [optional] | |
| wbs_code | String | [optional] | |
| company | CompanyReference | ||
| site | SiteReference | [optional] | |
| site_name | String | [optional] | |
| address_line1 | String | [optional] | |
| address_line2 | String | [optional] | |
| city | String | [optional] | |
| state_identifier | String | [optional] | |
| zip | String | [optional] | |
| country | CountryReference | [optional] | |
| contact | ContactReference | [optional] | |
| contact_phone_number | String | [optional] | |
| contact_phone_extension | String | [optional] | |
| contact_email_address | String | [optional] | |
| type | ServiceTypeReference | [optional] | |
| sub_type | ServiceSubTypeReference | [optional] | |
| item | ServiceItemReference | [optional] | |
| team | ServiceTeamReference | [optional] | |
| owner | MemberReference | [optional] | |
| priority | PriorityReference | [optional] | |
| service_location | ServiceLocationReference | [optional] | |
| source | ServiceSourceReference | [optional] | |
| required_date | DateTime | [optional] | |
| budget_hours | Float | [optional] | |
| opportunity | OpportunityReference | [optional] | |
| agreement | AgreementReference | [optional] | |
| severity | String | [optional] | |
| impact | String | [optional] | |
| external_x_ref | String | [optional] | |
| po_number | String | [optional] | |
| knowledge_base_category_id | Integer | [optional] | |
| knowledge_base_sub_category_id | Integer | [optional] | |
| allow_all_clients_portal_view | BOOLEAN | [optional] | |
| customer_updated_flag | BOOLEAN | [optional] | |
| automatic_email_contact_flag | BOOLEAN | [optional] | |
| automatic_email_resource_flag | BOOLEAN | [optional] | |
| automatic_email_cc_flag | BOOLEAN | [optional] | |
| automatic_email_cc | String | [optional] | |
| initial_description | String | [optional] | |
| initial_internal_analysis | String | [optional] | |
| initial_resolution | String | [optional] | |
| contact_email_lookup | String | [optional] | |
| process_notifications | BOOLEAN | Can be set to false to skip notification processing when adding or updating a ticket (Defaults to True) | [optional] |
| skip_callback | BOOLEAN | [optional] | |
| closed_date | String | [optional] | |
| closed_by | String | [optional] | |
| closed_flag | BOOLEAN | [optional] | |
| date_entered | String | [optional] | |
| entered_by | String | [optional] | |
| actual_hours | Float | [optional] | |
| approved | BOOLEAN | [optional] | |
| sub_billing_method | String | [optional] | |
| sub_billing_amount | Float | [optional] | |
| sub_date_accepted | String | [optional] | |
| date_resolved | String | [optional] | |
| date_resplan | String | [optional] | |
| date_responded | String | [optional] | |
| resolve_minutes | Integer | [optional] | |
| res_plan_minutes | Integer | [optional] | |
| respond_minutes | Integer | [optional] | |
| is_in_sla | BOOLEAN | [optional] | |
| knowledge_base_link_id | Integer | [optional] | |
| resources | String | [optional] | |
| parent_ticket_id | Integer | [optional] | |
| has_child_ticket | BOOLEAN | [optional] | |
| knowledge_base_link_type | String | [optional] | |
| bill_time | String | [optional] | |
| bill_expenses | String | [optional] | |
| bill_products | String | [optional] | |
| predecessor_type | String | [optional] | |
| predecessor_id | Integer | [optional] | |
| predecessor_closed_flag | BOOLEAN | [optional] | |
| lag_days | Integer | [optional] | |
| lag_nonworking_days_flag | BOOLEAN | [optional] | |
| estimated_start_date | DateTime | [optional] | |
| duration | Integer | [optional] | |
| location_id | Integer | [optional] | |
| business_unit_id | Integer | [optional] | |
| mobile_guid | Guid | [optional] | |
| sla | SLAReference | [optional] | |
| _info | Metadata | Metadata of the entity | [optional] |
| custom_fields | Array<CustomFieldValue> | [optional] |