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stuck on "Preparing tiles load..." on a supported site #547

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zastas opened this issue May 7, 2021 · 7 comments
Closed

stuck on "Preparing tiles load..." on a supported site #547

zastas opened this issue May 7, 2021 · 7 comments
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@zastas
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zastas commented May 7, 2021

Site name and desciption

National Library of Ireland's online catalogue
http://catalogue.nli.ie/

Provides access to most of the print collections, including the handwritten and visual collections cataloged since 1990, as well as records from some of the earlier catalogs. Also available are thousands of items from the collections that have been digitized. This includes over 33,000 glass plate negatives.

Example URLs

Current error message

A window opens with a preparation for loading and a message "Preparing tiles load... (0%)". But then the download does not start.
Image 578

@zastas zastas added the new site support The issue is not about a bug is dezoomify, but rather someone asking for a new site to be supported. label May 7, 2021
@lovasoa lovasoa added needinfo and removed new site support The issue is not about a bug is dezoomify, but rather someone asking for a new site to be supported. labels May 7, 2021
@lovasoa
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lovasoa commented May 7, 2021

It works fine for me

canvas

@lovasoa
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lovasoa commented May 7, 2021

Can you disable all your browser extensions and try again, to see if one of them is causing the issue ?
Do you have this problem in all browsers ?
Can you take a screenshot of your browser's developer tools (console and network panel) panel when dezoomify seems to be stuck ?

@lovasoa lovasoa changed the title National Library of Ireland's online catalogue [new site support] stuck on "Preparing tiles load..." on a supported site May 7, 2021
@zastas
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zastas commented May 7, 2021

The actions listed in the first message were performed in the latest version of Google Chrome (90.0.4430.93).

To rule out the possible impact of browser extensions, I tried again to load the image by logging into guest mode, where there are no extensions - nothing changed and the download stopped as described in the first post.

Then I installed the Opera browser and tried it on it - the same result.

Then I installed the Mozilla browser - and everything worked right here - the picture was loaded in full size.

Screenshots in Chrome browser after zoom freeze:
Image 580
Image 579

@lovasoa
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lovasoa commented May 7, 2021

I see, this is an instance of that bug : #542

See the discussion in that thread for a workaround.
I will close this issue as a duplicate.

@lovasoa lovasoa closed this as completed May 7, 2021
@lovasoa
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lovasoa commented May 7, 2021

Duplicate of #542

@lovasoa lovasoa marked this as a duplicate of #542 May 7, 2021
@lovasoa lovasoa added duplicate and removed needinfo labels May 7, 2021
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lovasoa commented May 7, 2021

@lovasoa
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lovasoa commented May 7, 2021

If you can, I encourage you to contact the National Library of Ireland and report that you are seeing an error when loading their library in HTTPS, and that fixing this issue would give better security and privacy to all their users.

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