invite-users.md

Invite users

Public officers and vendors need to have a TechPass account to access Singapore Government Tech Stack(SGTS) products. TechBiz allows public officers to send TechPass invites to other public officers or create a TechPass account on behalf of other public officers and vendors.

Notes:

• Public officers and vendors using a non-SE GSIB device can also use TechPass Portal to do a self-service sign-up for a TechPass account. For more information, refer to TechPass documentation. Existing TechPass users can also request for SEED provisioning.
• SEED provisioning is needed to access SGTS products from the Internet device. If you are a public officer, click Onboard to SEED and follow the on-screen instructions. If you are a vendor, raise a service request in the TechPass service desk.

Prerequisites

• Public officers using a non-SE GSIB device can invite other public officers or vendors.

• Have the following information ready before proceeding:

  • Public officers and vendors who require a TechPass account
    • Organisation email address
    • First name and Last name
    • Contact number
    • Organisation
    • Department (optional)
    • TechPass username (for vendors)

Invite users to TechPass

1. Log in to TechBiz portal.

2. In Overview, click Invite users. Alternatively, from the left sidebar, click Invite Users.

3. Select the invitation type.

There are 3 different invitation types:

Invitation type	When to use
Email invitation	Select this to create a TechPass account for the following users: - Public officers using a non-SE GSIB device and whose organisational email address is in the format of <your_name>@<acronym for your agency>.gov.sg. - Vendors or contractors using a non-SE GSIB device and whose organisational email address is in the format of <your_name_from>.<vendor organisation name>@<acronym for the agency>.gov.sg.
Create account	Select this to create a TechPass account for a vendor who does not have a non-SE GSIB device.
Batch upload	Select this to create TechPass accounts for more than one public officer and vendor.

4. Select the required invitation type, enter the required details and click Submit.

For more information on each invitation type, refer to the following:

• Email invitation
• Create account
• Batch upload

Email invitation

1. From Invitation type, select Email invitation.

2. Enter the required details and click Submit.

Refer to the following for more information on the required details.

Field Name	Description
Email address	Enter the organisation email address of the public officer who requires a TechPass account. Email address must be in the format of <your_name>@<acronym for your agency>.gov.sg. for public officers and <your_name_from>.<vendor organisation name>@<acronym for the agency>.gov.sg. for vendors.
Is onboarding to SEED required?	Indicate Yes if the public officer needs SEED provisioning. Note: SEED provisioning is needed to access SGTS products from the Internet device.
Reason	Enter the Reason why the public officer needs a TechPass account.

Create account

1. From Invitation type, select Create account.

2. Enter the required details and click Submit.

Refer to the following for more information on the required details.

Field Name	Description
Email address	Enter the organisation email address of the public officer or vendor who requires a TechPass account.
TechPass username	This field is required if you are requesting TechPass account for a vendor. Enter the required username for the TechPass account.
First name, Last name, Contact number, Organisation, and Department	Enter the required details. Note: Department is optional.
Is onboarding to SEED required?	Indicate Yes if the public officer or vendor needs SEED provisioning. Note: SEED provisioning is needed to access SGTS products from the Internet device.
Reason	Enter the Reason why the public officer or vendor needs a TechPass account.

Batch upload

1. From Invitation type, select Batch upload.

2. Click Download excel template link.

Notes:

Usernames should contain the following:

• Start and end with alphanumeric characters.
• Username can contain alphanumeric characters, '_', ’ ‘, '-', or '.'.
• Two consecutive '.' is not allowed.

3. Open the downloaded .xlsx file extension, specify the required details and save the file.

4. In Upload user list section, select Choose a file.

5. Select the saved file and upload it.

6. Click Submit.

• To view or edit user details, click the ellipsis on the row and click View details.

• To delete a single user, click Remove.

• To delete all users, click Reset. To confirm reset, click Confirm.

Notes:

When an invitation is unsuccessful, you will receive an error notification during submission. You need to do the following:

To troubleshoot email invitation or create account issues:

• Raise a service request by clicking on the support email link provided in the error notification and attach the Trace ID shown on the error notification.
• To troubleshoot batch upload issues:
  1. In the user list of the uploaded file, click the ellipsis on the row with errors.
  2. Click View details.
  3. Amend the required details and click Save.
  4. Click Submit.

View status of invited users

Public officers can view the status of the users they have invited using TechBiz portal. Invite User Status displays the TechPass and SEED onboarding status of the invited users.

To view the status of invited users

From Invitation type, select *Invite User Status.

The page will indicate "No record found" when no users have been invited. If you have invited users using TechBiz, their TechPass and SEED onboarding status will be displayed.

Notes:

• Only users invited via TechBiz portal will be displayed on this list.
• First name and last name are displayed if the user signed up for TechPass via the TechPass portal or if the TechPass account was created through create account or batch upload.
• Click Resend invite to re-invite users through email. Invitations can be sent once a day. The button is available after invites have been sent.