Karnaf v5.0.22

Changes:

• Updated KARNAF_VERSION to 5.0.22.
• Updated a few copyright messages to 2018.
• Blocked two more senders on fetch-emails.php.
• Let custom_list_item() skip items from the list.
• CSS fixes.
• Added ajax_searchemail.php for the reply/replies autocomplete.
• Added Nir A's patch for reply/replies autocomplete.
• Forgot to add the id column (to ajax_searchemail.php).
• Added safeguards to ktools.php to make sure preg_replace() and mysql_connect() functions exist.
• Added a special check for PSEUDO_GROUP.
• Added stats to the menu for STATS_GROUP.
• Let's lock the tmp "lock file" instead of just creating it and checking it exists.

-Kobi.

Karnaf v5.0.21

Changes:

• Updated KARNAF_VERSION to 5.0.21.
• Fixed the broken SQL INSERT.
• Added stats for 2017.
• Made fetch-emails.php script delete emails from itself, no-reply and Mailer-Daemon@. And also added newsletter@ to the ignore list.
• Changed fetch-users.php script to change the user when the capitalization is changed.
• Added the ability to run custom code to change/remove the reply text if the custom_fetch_emails_reply() function exists.
• Fixed a broken logic bug on fetch-emails.php.
• Changed scheduler.php to re-open HRDB API tickets after waiting for reply for too long instead of getting them closed.
• Added "Parallels" subject check to fetch-emails.php.
• Only use the set_magic_quotes_runtime() if it exists (was removed on PHP 7.0.0).
• Added get_menus() pseudo function to KTools.
• Added m_from variable to the custom_fetch_emails_reply() function.
• Added gif to the allowed file extensions for attachments.
• Added print button on edit mode, and open attachments in new tab (from Ido D).

-Kobi.

Karnaf v5.0.20

Changes:

• Updated KARNAF_VERSION to 5.0.20.
• Fixed a typo bug that prevented merged to tickets from being re-opened.
• Added escalation to karnaf tickets.
• A few fetch-emails.php changes:
  • Added more spam filters.
  • Added more debug messages.
  • Added support for apple inline attachments (parts inside parts).
• Added new escalation process to replace the old ticket priority increase process.
• A few fixes & more debugging to the automatic category set based on keywords.
• Changed list.php to mark escalated tickets.
• Fixed a bug where CC replies aren't changed if the TO isn't changed as well.
• Allow operators to change the escalation level of tickets.
• Marked merged actions as such.
• Added action search option to search.php.
• IRC Operators will only get "above normal" priority if they didn't choose a lower priority than "above normal".
• Changed edit.php to show (save) if the priority was increased or decreased.
• Let users be able to see marged tickets without knowing their "random code" if they know
  the "random code" for the original ticket.
• Added special a_type 7 for system actions.

-Kobi.

Karnaf v5.0.19

Changes:

• Updated KARNAF_VERSION to 5.0.19.
• Added an option (KARNAF_HIDE_TITLE_FROM_LIST) to hide the title from list.php and mylist.php (disabled by default).
• Cosmetic change: Subject --> Template name.
• Made php/karnaf-scripts/fetch-emails.php ignore emails from MY_EMAIL define.
• Updated php/karnaf/mylist.php to show summary of other ticket statuses.
• Added support for acknowledging user replies.
• Fixed a possible bug when merging tickets that have replies with empty subjects.
• Added new feature: Let operators know when other operators are editing the same ticket they are.
• Fixed a php/karnaf/edit.php bug that made autostatus text disappear too quickly even if no other users are watching the ticket.
• Fixed search.php to allow members of private tickets to search for them, if not admin.
• Increased search.php search limit to 1,000.
• karnaf-scripts/fetch-emails.php changes:
  • Updated copyright to 2017.
  • Added more blocks for automatic emails.
  • Cosmetic changes to karnaf-it-usa checks (will be removed in future versions).
  • Replies to new tickets (for users) will be: "Re: [TEAM] Ticket #XXX - Subject" instead of "Ticket #XXX - Subject"
  • Tell opers when a ticket is marked as a spam.
  • Fixed a bug on UTF-8 encoded file names.
  • Now accepting .xml files.
  • Added debug message when skipping attachments due to invalid file extensions.
• karnaf/edit.php changes:
  • Updated copyright to 2017.
  • Cosmetic fixes that caused (non-security) SQL errors.
  • Now merging CC list of merged tickets together.
  • Tickets can now be merged to closed tickets but only if they were closed in the last 7 days.

-Kobi.

Karnaf v5.0.18

Changes:

• Updated KARNAF_VERSION to 5.0.18.
• Added (specific) order by support to php/karnaf/mng_editsql.php.
• Added flags support to php/karnaf/mng_editsql.php (in order to manage the group flags).
• Added support for the GFLAG_NO_STATUSUPD (don't email status updates)
  and GFLAG_MAIL_GRPASSIGN (email group when a ticket is assigned to the group) flags to php/karnaf/edit.php.
• Added the group flags (GFLAG_NO_STATUSUPD & GFLAG_MAIL_GRPASSIGN) to KTools.
• Fixed a php/karnaf-scripts/fetch-email.php bug when the subject is empty (null).
• Added keywords for catagories (karnaf_cat3).
• Doubled the actual query limit on php/karnaf/list.php to make sure the list won't truncated before we reach the limit (due to permissions continues).
• Order the karnaf templates by subject.
• Cosmetic CSS changes on php/karnaf/karnaf_header.php.
• Added 2016 Q4 to php/karnaf/stats.php.
• Changed php/karnaf/edit_actions.php not to use full names when running in IRC_MODE.
• Fixed php/karnaf/new.php not to fill the full name information for opers (it should fill it only for users).
• Fixed a bug on php/karnaf/new.php when running in IRC_MODE: setinfo() js function tried to update uphone (which doesn't exist in IRC_MODE) and failed.
• Fixed a bug on php/karnaf/search.php when the links didn't work if the page was loaded without a frame.
• php/karnaf/check_user.php is now disabled when running in IRC_MODE.
• Cosmetic changes to php/karnaf/list.php (now using css class instead of bgcolor).

-Kobi.

Karnaf v5.0.17

Changes:

• Updated KARNAF_VERSION to 5.0.17.
• Added custom_list_item() function to ktools to manipulate status styles.
• Added custom_list_item() support to list.php, mylist.php and search.php.
• Removed the old status style manipulation code.
• Added status ttl support (automatic status change after X minutes).
• Changed edit.php to save the previous and new status names on the "Status changed" action.
• Added priority to statuses in order to control the status list order.
• Changed php/karnaf/new.php to automatically get the user's full name.
• Made sure the cc variable is set on php/karnaf-scripts/fetch-emails.php.
• Added html escaping to php/karnaf/mng_viewlogs.php.

-Kobi.

Karnaf v5.0.16

Changes:

• Let opers choose the assigned group for new tickets they open.
• Added KARNAF_EDITORS_GROUP support (members of this group can see tickets of other groups as long as they're not private).
• Updated KARNAF_VERSION to 5.0.16.
• Removed php/karnaf/main.php (it was replaced by mylist.php long time ago).
• Added set_private feature to groups: Automatically set tickets as private if they're assigned to a group with set_private enabled.
• Made fetch-emails.php use the mail account's default group if one is defined.
• Changed scheduler.php to cast the schema's version as unsigned.
• Added is_private checks to edit_actions.php, edit_replies.php, edit_ticketinfo.php, edit_userinfo.php, edit_sms.php and edit_reassign.php.
• Added KARNAF_AOB_GROUP definition for dalnet-aob (members of the group can add special actions to tickets).
• Fixed a few mng_editsql.php bugs (used id instead of name).
• Let admins manage the groups table via mng_editsql.php.
• Added ktools-custom.php require to ktools.php and added an empty ktools-custom.php file.
• Added api_create_or_update_ticket() function to ktools to either create or update an existing ticket.
• Added custom_scheduler_post_actions() support to scheduler.php.
• Added status!=5 to the operators filter on list.php.
• Don't show the pseudo group (PSEUDO_GROUP) to non-editors on mylist.php.

-Kobi.

Karnaf v5.0.15

• Added support for custom filters.
• Fixed a small bug with longer file extensions.
• Added more times to stats.php.
• Fixed escaping of the CC field on edit_userinfo.php.
• Added more stats.
• Added support for STATS_GROUP - a group that can view the stats page.
• Added more valid file extensions to php/karnaf-scripts/fetch-emails.php.
• Made karnaf-it-usa the default karnaf group if the user's location is US.
• Cosmetic change to php/karnaf/karnaf_header.php.

-Kobi.

Karnaf v5.0.14

• Cosmetic changes to list.php and mylist.php.
• Added ulocation support to view.php.
• Updated copyright year.
• Updated mng_editsql.php to use our own primary id if sql_insert_id() doesn't return one
  (because the schema doesn't have one defined).
• Updated KARNAF_VERSION to 5.0.14.
• Mark new user replies with bold.
• Fixed missing lastupd_time updates.
• Cosmetic change to the closed ticket message.
• Cosmetic changes to php/karnaf/list.php and php/karnaf/mylist.php.
• Removed supersonic domain check from php/karnaf-scripts/fetch-emails.php.
• Changed php/karnaf-scripts/fetch-emails.php not to re-open tickets that were closed for more
  than 60 days (but create new tickets instead).
• Added Admin CC: Let operators send a comment to another operator/team.
• Fixed action formatting on php/karnaf/edit_actions.php.
• Let opers see tickets they are admin cc'ed to on php/karnaf/mylist.php.
• Changed php/karnaf/edit_reassign.php to use full names when not running in IRC_MODE.
• Changed php/karnaf/edit.php to add the original ticket description on merged tickets.
• Updated fetch-emails.php to try to catch ticket numbers from common ticketing systems.
• Changed php/karnaf/edit.php to automatically find the operator's group and assign the ticket to it
  when the current group is PSEUDO_GROUP and auto-assign is checked.
• Cosmetic CSS change to Karnaf_P_Critical.
• Updated squery() to use the sql connection for mysql_real_escape_string
  (since it's using unix socket by default and won't work if mysql isn't installed locally).
• SQL Schema fixes to let first-time users get the correct admin access.

-Kobi.

Karnaf v5.0.13

• Encoding fixes to php/karnaf-scripts/fetch-emails.php.
• Fixed a bug on php/karnaf/edit_replies.php that prevented opers from being able to reopen tickets from the replies tab.
• Added ulocation on karnaf_tickets to the SQL schema.
• Added SQL schema upgrading support for php/karnaf-scripts/scheduler.php.
• Added ulocation support to php/karnaf-scripts/fetch-emails.php.
• Changed php/karnaf/list.php to mark USA, China and Ukraine as special.
• Added more debugging to php/karnaf-scripts/fetch-emails.php.
• Let opers create new tickets with CC addresses.
• Changed php/karnaf/list.php to mark USA, China and Ukraine as special.
• Fixed php/karnaf-scripts/fetch-emails.php to decode WINDOWS-1252 correctly.
• Added %OPERFULLNAME% support to php/karnaf/edit.php.
• Changed php/karnaf-scripts/fetch-users.php to delete old users.
• Cosmetic change to php/karnaf/edit_reassign.php.
• Added a PSEUDO_GROUP define to mark "fake" groups:
  • Don't let users assign the tickets to themselves.
  • Make templates of the PSEUDO_GROUP as global templates for all groups.
• Added pre-defined reports to php/karnaf/stats.php + cosmetics.
• Added escaping to fix a newrelic display bug.
• Changed scheduler to do more SQL schema upgrades.
• ktools fixes (mostly function_exists checks for DALnet).
• IRC_MODE: Removed check user and send sms buttons from edit.php.
• fetch-emails.php changes:
  • Get To/CC headers from imap_headerinfo().
  • Only use the m_subject variable and not the subject variable.
  • More non-utf-8 checks.
• Make "karnaf-supersonic" the default group for @supersonic.com emails.
• Added a special color for SuperSonic tickets based on email and trimmed the search input

-Kobi.