domain.yml

intents:
- greet
- goodbye
- thanks
- deny
- joke
- name
- book_appt
- enter_data
- reschedule_appt
- cancel_appt
- affirm
- buy_policy
- show_lob


entities:
- name


slots:
  person_name:
    type: text
  time:
    type: text


actions:
- utter_name
- utter_thanks
- utter_greet
- utter_goodbye
- action_joke
- utter_bookappt
- utter_user_response
- utter_reschedule_appt
- utter_cancel_appt
- utter_affirm
- utter_bye
- action_greet
- ActionGreet
- action_bye
- ActionBye
- action_time_availablity
- ActionCheckTimeSlots
- utter_show_lob
- utter_show_policy
- utter_confirm_policy
- utter_default

templates:
  utter_name:
  - text: "Hey there! Tell me your name."

  utter_greet:
  - text: "Nice to you meet you {person_name}. How can I help?"

  utter_goodbye:
  - text: "Talk to you later!"
  
  utter_thanks:
  - text: "My pleasure."

  utter_bookappt:
  - text: "When do you want me to schedule your appointment"

  utter_bye: 
  - text: "Have a nice day!"

  utter_user_response:
  - text: "Let me check for the avaliblity on {time}"

  utter_reschedule_appt:
  - text:  "When do you want me to re-schedule your appointment"

  utter_cancel_appt:
  - text: "Are you sure?"

  utter_affirm:
  - text: "Done !"

  utter_show_lob:
    - text : "What kind of Insurance you are looking for?"

  utter_show_policy:
  - text: "We have 3 plan's under this - EXCLUSIVE, CLASSIC, PREMIUM"

  utter_confirm_policy:
  - text: "Great Chooice {person_name} !!, I'll send you details over mail. Anything else I can help you with?"

  utter_default:
  - text: "I'm Sorry, I didn't get that"