Alerts setup

[inventvenkat]

Problem Statement:

To ensure the proactive monitoring and management of the technology stack, the organization needs a robust alerting system that can detect anomalies or performance issues based on predefined metrics. This system should provide timely notifications to the relevant stakeholders, allowing for rapid response and resolution to maintain optimal system health.

Requirements:

• Metric Thresholds:

• Define threshold values for critical metrics, such as CPU utilization, memory usage, response times, and error rates, based on acceptable performance standards and service level agreements (SLAs).

• Real-time Monitoring:

• Implement real-time monitoring of metrics to continuously assess the health of the system.

• Set up a monitoring solution capable of collecting and analyzing metrics at regular intervals.

• Alert Conditions:

• Specify conditions under which alerts should be triggered, such as exceeding predefined thresholds, sudden spikes or drops in metric values, or sustained abnormal patterns.

• Alert Channels:

• Support multiple channels for alert notifications, including email, SMS, instant messaging, and integration with collaboration platforms (e.g., Slack or Microsoft Teams).

• Allow users to configure their preferred alert channels for receiving notifications.

• Escalation Policies:

• Define escalation policies to ensure that alerts are appropriately routed to the relevant personnel based on severity levels.

• Implement a hierarchical escalation process that involves notifying primary responders first and escalating to secondary responders if issues persist.

• Integration with Incident Management:

• Integrate alerting with incident management systems to facilitate a seamless transition from alert notification to incident resolution.

• Provide links or references to relevant documentation or runbooks to assist responders in addressing specific issues.

• Downtime Alerts:

• Configure alerts for detecting and notifying stakeholders about unexpected downtime or service outages.
  Implement mechanisms to differentiate between planned maintenance periods and unplanned downtime.

• Customizable Alerting Policies:

• Allow users to customize alerting policies based on different environments or components within the technology stack.

• Enable the adjustment of alert thresholds and conditions without requiring extensive reconfiguration.

• Historical Analysis:

• Store historical alert data for analysis and trend identification.

• Implement features that allow users to review past alerts, analyze recurring patterns, and make informed decisions for preventive actions.

• Notification Acknowledgment:

• Implement acknowledgment mechanisms to confirm that alerts have been received and are being addressed by the responsible parties.