Cancel order and returns/refunds?

[ChrisSantiago82]

First, thank you so much for this nice package.

My questions are not an issue of this package, they are question to the Amazon API and maybe somebody can point me to the right direction. I was not able to find it in the Amazon docs

In the case if our stock value was wrong, and we can not deliver an order, how can we cancel that order?

And if we get a return of item, how can we apply the refund to that order?

Thanks to everybody

[dartheditous]

In the case if our stock value was wrong, and we can not deliver an order, how can we cancel that order?

You can use an Order Acknowledgement feed to cancel orders (with reason "NoInventory").

POST_FLAT_FILE_ORDER_ACKNOWLEDGEMENT_DATA is specifically for cancelling orders (amusingly the docs point out that "This feed does not acknowledge orders"), though I assume it's being deprecated in March.