n/a

[jak5080]

[dkocher]

Can you please attach a debug log that is recorded from unlocking the vault.

[jak5080]

[dkocher]

• Have you redacted the debug log?
• Let me know if you find files in your bucket 28d8ab60-ce9f-41b8-8683-9259fec9375d under Justin's Backups/d/JD/MWSFJ5FVC57FMIESJQ46TIGFIFSCDX/.

[jak5080]

[dkocher]

Can you please attach a debug log that is recorded from unlocking the vault.

Please send the logs to [email protected] if you are not comfortable attaching them here.

[ylangisc]

Looking at your log file the entry point for your vault is /28d8ab60-ce9f-41b8-8683-9259fec9375d/Justin's Backups/d/JD/MWSFJ5FVC57FMIESJQ46TIGFIFSCDX which seems to be empty. This folder should contain all root level files and folders. Not sure what happened that it is empty.

You can try to download the whole vault to your local computer and try to open it with the Cryptomator desktop app. This though would help only in case there is a bug in Cyberduck deriving the entry point.