diff --git a/terms.cform b/terms.cform index 9f3b841..164612a 100644 --- a/terms.cform +++ b/terms.cform @@ -34,11 +34,11 @@ \Refund Prepaid Fees\ If fails to meet {Meet or Exceed Service Levels} for three in a row, and ends this agreement at the end of those , citing poor support responsiveness, agrees to refund any . - \Business Hours\ If the specifies business hours, agrees to respond to during those hours. If the does not specify business hours, agrees to respond to during regular business hours in the time zone of . + \Business Hours\ If the specifies business hours, agrees to respond to only during those hours. If the does not specify business hours, agrees to respond to only during regular business hours in the time zone of . - \Holidays\ If the specifies holidays, will not respond to on those holidays. If the does not specify holidays, will not respond to on days when commercial banks in the city nearest typically stay closed. + \Holidays\ If the specifies holidays, will not respond to on those holidays. If the does not specify holidays, will not respond to on days when commercial banks in the city nearest typically stay closed. - \Vacation and Sick Days\ If is an individual or a company of one person, then will not respond to on days takes off as vacation or sick days. agrees to give of sick days, and advance of vacation days. may take as many sick days and vacation days as 's human resources policies allow full-time employees to take, or if does not have such a policy, a reasonable number of sick days and vacation days. + \Vacation and Sick Days\ If is an individual or a company of one person, then will not respond to any on days takes off as vacation or sick days. agrees to give of sick days, and advance of vacation days. may take as many sick days and vacation days as 's human resources policies allow full-time employees to take, or if does not have such a policy, a reasonable number of sick days and vacation days. \Support Request Severity\ diff --git a/terms.md b/terms.md index 31f4015..12134aa 100644 --- a/terms.md +++ b/terms.md @@ -54,15 +54,15 @@ If _Developer_ fails to meet [Meet or Exceed Service Levels](#Meet_or_Exceed_Ser #### Business Hours -If the _Order Form_ specifies business hours, _Developer_ agrees to respond to _Support Requests_ during those hours. If the _Order Form_ does not specify business hours, _Developer_ agrees to respond to _Support Requests_ during regular business hours in the time zone of _Developer's Address_. +If the _Order Form_ specifies business hours, _Developer_ agrees to respond to _Regular Support Requests_ only during those hours. If the _Order Form_ does not specify business hours, _Developer_ agrees to respond to _Regular Support Requests_ only during regular business hours in the time zone of _Developer's Address_. #### Holidays -If the _Order Form_ specifies holidays, _Developer_ will not respond to _Support Requests_ on those holidays. If the _Order Form_ does not specify holidays, _Developer_ will not respond to _Support Requests_ on days when commercial banks in the city nearest _Developer's Address_ typically stay closed. +If the _Order Form_ specifies holidays, _Developer_ will not respond to _Regular Support Requests_ on those holidays. If the _Order Form_ does not specify holidays, _Developer_ will not respond to _Regular Support Requests_ on days when commercial banks in the city nearest _Developer's Address_ typically stay closed. #### Vacation and Sick Days -If _Developer_ is an individual or a company of one person, then _Developer_ will not respond to _Support Requests_ on days _Developer_ takes off as vacation or sick days. _Developer_ agrees to give _Notice_ of sick days, and advance _Notice_ of vacation days. _Developer_ may take as many sick days and vacation days as _Customer_'s human resources policies allow full-time employees to take, or if _Customer_ does not have such a policy, a reasonable number of sick days and vacation days. +If _Developer_ is an individual or a company of one person, then _Developer_ will not respond to any _Support Requests_ on days _Developer_ takes off as vacation or sick days. _Developer_ agrees to give _Notice_ of sick days, and advance _Notice_ of vacation days. _Developer_ may take as many sick days and vacation days as _Customer_'s human resources policies allow full-time employees to take, or if _Customer_ does not have such a policy, a reasonable number of sick days and vacation days. #### Support Request Severity