Only getting a still image after downloading Live Photo

[kxccc]

The bug

I attempted to restore some live photos to an iOS device, but found that several of them turned into still images after downloading. The problematic photos all have one thing in common: they contain a lot of text.

These photos have been uploaded to Immich for some time now, and the original files on iOS have been completely deleted. The live photo effect can be seen on the web and the Immich app, but after downloading, they turn into still images. This issue can be reproduced on both iOS 17 and iOS 18.

The OS that Immich Server is running on

docker

Version of Immich Server

v1.120.1

Version of Immich Mobile App

1.120.1 build.183

Platform with the issue

• Server
• Web
• Mobile

Your docker-compose.yml content

#
# WARNING: Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.
#

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.transcoding.yml
    #   service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:2ba50e1ac3a0ea17b736ce9db2b0a9f6f8b85d4c27d5f5accc6a416d8f42c6d5
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    healthcheck:
      test: pg_isready --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' || exit 1; Chksum="$$(psql --dbname='${DB_DATABASE_NAME}' --username='${DB_USERNAME}' --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1
      interval: 5m
      start_interval: 30s
      start_period: 5m
    command:
      [
        'postgres',
        '-c',
        'shared_preload_libraries=vectors.so',
        '-c',
        'search_path="$$user", public, vectors',
        '-c',
        'logging_collector=on',
        '-c',
        'max_wal_size=2GB',
        '-c',
        'shared_buffers=512MB',
        '-c',
        'wal_compression=on',
      ]
    restart: always

volumes:
  model-cache:

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=./library
# The location where your database files are stored
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
# TZ=Etc/UTC

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=password

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

Reproduction steps

.

Relevant log output

iOS 17 error log

message
PlatformDispatcher - Catch all

details
Bad state: No element

from
ImmichErrorLogger

stack trace
#0      ListBase.firstWhere (dart:collection/list.dart:132)
#1      _findTaskRecord (package:immich_mobile/services/download.service.dart:226)
#2      DownloadService.saveLivePhotos (package:immich_mobile/services/download.service.dart:113)
<asynchronous suspension>

Additional information

No response

[mmomjian]

Please use the website, see if the Live Photo plays properly and what happens when you download.

I’m not sure that we support re downloading Live Photos using the app

[alextran1502]

@mmomjian we do support merging LivePhotos on the app, not sure what is happening here

[kxccc]

@mmomjian I downloaded a live photo from website that couldn't be properly restored on iOS app. After downloading, I got an xxxx.JPG and an xxxx.MOV file. Everything looked normal when I opened them. Then, I tried to re-upload these two files to Immich, linking them to become a live photo. After that, I attempted to download it again on iOS app, and a new situation occurred: I ended up downloading two still images, whereas previously, I would get one still image.

[alextran1502]

@kxccc do you mind reinstall the app?

[kxccc]

@alextran1502 I have tried to replicate the issue on different devices and also tried reinstalling the app.

[alextran1502]

Is there a sample JPG and MOV combination that you can zip up and share so I can reproduce it on my end to fix?

[kxccc]

IMG_0293.zip
This is an example.